Abacus Pharmacy Plus Software

Abacus Pharmacy Plus Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Abacus Pharmacy Plus Software Reviews

Overall Rating

3 Reviews

Excellent
67%
Good
0%
Average
0%
Poor
0%
Terrible
33%
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Tony
Not Specified
N/A Employees
July 2017
A privately held family owned business
July 2017
A privately held family owned business
Tony
Not Specified
N/A Employees

Pros thumbs-up

I particularly appreciate that Abacus Pharmacy Plus is a privately held, family-owned business, because they remain one of the rare firms in our sector not controlled by a large corporation or wholesaler and I have found their support team provides consistently impeccable follow-up.

Cons thumbs-up

While I appreciate that the bulk of functionality is offered at no charge, I have observed that, based on the specific niche in which one operates, there exist several add-on modules that must be bought separately.

Jeffrey
Not Specified
N/A Employees
May 2017
poor and abandoning customer service
May 2017
poor and abandoning customer service
Jeffrey
Not Specified
N/A Employees

Pros thumbs-up

When I launched Greenway Pharmacy in 2012, I couldn't afford the much more expensive systems so I chose Abacus because it was affordable and while the lower price made opening feasible, in hindsight the savings came with plenty of headaches and aggravation that made me question whether the cost-cutting was worth it, thanks to Abacus for all the extra gray hairs along the way.

Cons thumbs-up

At the outset they courted me and made me feel like a valued customer while I was evaluating their system but once I became a client the reality was shockingly different , their customer service is abysmal, I cannot stress enough how terrible my experience has been. Calling their after-hours support is pointless because the representatives told me they were unable to log in from home and on one occasion they even expected me to fund their setup to receive controlled-substance e-scripts which I found outrageous. Whenever an issue arises their usual 'solution' is to instruct me to download an entirely different software build, a process that consumes over an hour and may or may not resolve the problem and if the clock hits 5:00 pm mid-repair they simply stop working and go home, on one occasion an agent disconnected the call without warning or indicating they had finished for the day, leaving me frustrated and feeling totally abandoned , frankly, I consider that behavior unacceptable.

Giselle
Not Specified
N/A Employees
February 2017
Simple and accommodates business suggestions
February 2017
Simple and accommodates business suggestions
Giselle
Not Specified
N/A Employees

Pros thumbs-up

I find the system simple to operate and I particularly value its capability to accept suggestions tailored to my business needs, because in most instances the developers implement those changes into the software, thereby enabling my operation to run with greater efficiency and productivity.

Cons thumbs-up

There is no option to request refills via fax without repeatedly printing out forms which forces me to handle paperwork on a frequent basis, additionally, I would like a comprehensive list that displays every patient and the medications that were filled last month but not this month, regardless of whether any refills remain.