Axxess Home Health

Axxess Home Health Pros & Cons

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Axxess Home Health Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Frequently Asked Questions

How much does Axxess Home Health Software cost?

Axxess Home Health Software offers customizable pricing options. To get detailed pricing information, click Get Pricing.

Is Axxess Home Health Software cloud-based?

Yes, Axxess Home Health Software is a cloud-based solution.

What are the main features of Axxess Home Health Software?

Axxess Home Health Software offers various features to support home health agencies. Some prominent features include scheduling, medical billing, patient engagement, reporting and medication management.

What level of support does Axxess Home Health Software offer?

Axxess Home Health Software provides the following support options: phone and request form submission.

Who are the main users of Axxess Home Health Software?

The main users of Axxess Home Health Software are home health agencies of all sizes. It caters to various healthcare specialties such as home, palliative, and pediatric care.

Axxess Home Health Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Axxess Home Health reviews

Overall Rating

24 Reviews

Excellent
20%
Good
45%
Average
0%
Poor
20%
Terrible
15%
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Rene Y.
Hospital and HealthcCare
50+ Employees
October 2025
Very difficult to find anything positive
October 2025
Very difficult to find anything positive
Rene Y.
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

Speaking from my experience working with this company regarding cancellations, I find it extremely difficult to identify anything positive about this organization.

Cons thumbs-up

I've dealt with their customer service and overall low st andards and when I informed them I was canceling services they were quick to give me the cold shoulder, yet even more prompt about continuing to bill me for services that were offline despite my having terminated them months earlier.

Chris D.
Hospital and HealthcCare
50+ Employees
June 2024
Clunky software with terrible service
June 2024
Clunky software with terrible service
Chris D.
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

I've found it meets a few basic requirements, but overall it doesn't perform very well.

Cons thumbs-up

Frankly, the software and its updates feel clumsy to me and it h andles claims poorly, while the customer service is awful; I rarely get a timely reply from them, so we often ended up contacting CMS or other organizations ourselves just to figure out what the program was failing to do, which made using the product extremely frustrating.

Richelle S.
Hospital and HealthcCare
10+ Employees
October 2023
provide ease of basic mobile data entry
October 2023
provide ease of basic mobile data entry
Richelle S.
Hospital and HealthcCare
10+ Employees

Pros thumbs-up

I've found the basic format easy to work with and I like that I can use my mobile device to enter data or finish documents while I'm on the move, which really helps streamline things.

Cons thumbs-up

Lately the agency has been asking me to complete a much more comprehensive evaluation/assessment, which is lengthy and tedious to carry out and honestly it feels more like filling out an OASIS than the simpler Eval format we used before.

Irina G.
Hospital and HealthcCare
51-100 Employees
September 2023
User-friendly interface but overpriced
September 2023
User-friendly interface but overpriced
Irina G.
Hospital and HealthcCare
51-100 Employees

Pros thumbs-up

We only make use of a small subset of the platform's capabilities, but I find the interface intuitive and scheduling tasks are straightforward and quick to set up, which helps our day-to-day operations.

Cons thumbs-up

The pricing is my biggest gripe: I've been actively evaluating alternatives to Axxess because their fees are roughly three times what comparable vendors charge and frankly I can't justify staying when there are cheaper platforms that offer nearly the same functionality and in some cases more, such as built-in faxing from the application. On top of that, support responsiveness has been disappointing; although the ticketing portal is simple and intuitive to navigate, I've had tickets sit open for months with promised 'fixes' that either don't materialize or don't actually resolve the issue, which makes me skeptical about their commitment to promptly addressing bugs. Given how much they charge, I expected far faster turnaround on glitches, but in my experience they're slow and sometimes seem to never fully close the loop on problems.

Chuck M.
Hospital and HealthcCare
50+ Employees
June 2023
Sometimes works and bills correctly
June 2023
Sometimes works and bills correctly
Chuck M.
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

I've found it's hit-or-miss: there are times when it actually runs smoothly and even bills correctly, so it's not all bad.

Cons thumbs-up

Unfortunately, I keep hitting monthly glitches with the software and when issues arise there is virtually no support to guide me through fixing them.

Ryan L.
Medical Practice
50+ Employees
December 2022
User-friendly scheduling and mobile app
December 2022
User-friendly scheduling and mobile app
Ryan L.
Medical Practice
50+ Employees

Pros thumbs-up

I found the scheduling interface extremely intuitive and easy to use and adding new clients or staff members felt effortless, while I also appreciated that the mobile app stayed current with regular updates.

Cons thumbs-up

Each month I noticed our bill would go up, sometimes without any explanation or reason at all and other times I was told the increases were for maintenance fees, yet I still couldn't underst and why the charges kept rising.

Hugh P.
Hospital and HealthcCare
50+ Employees
October 2022
Raised pricing and no callbacks
October 2022
Raised pricing and no callbacks
Hugh P.
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

I found the billing software to be generally solid and easy to navigate for routine use, but when the company chose to hike the price of the billing-only package by 250%, we ultimately ended our relationship with them entirely.

Cons thumbs-up

When it comes to customer service, I've been consistently frustrated because representatives practically never call you back after you report an issue; even after we terminated our use of their billing system I've been chasing an unresolved problem for more than three weeks with no outreach or attempt to fix it. The support line seems to operate only as message takers who can't resolve anything directly and they keep saying they've contacted the appropriate department even though you never receive a follow-up from the team that can actually help.

Berthe F.
Hospital and HealthcCare
50+ Employees
March 2022
Always has glitches and is slow
March 2022
Always has glitches and is slow
Berthe F.
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

Using this system, I can schedule visits, manage billing and process payroll batches all from a single platform, which keeps everything centralized and saves me time.

Cons thumbs-up

Unfortunately, I've experienced constant glitches, sluggish performance at times and an interface that isn't intuitive, which makes it hard for me to use efficiently.

Jacob M.
Hospital and HealthcCare
51-100 Employees
July 2021
Ease of use with many dashboards
July 2021
Ease of use with many dashboards
Jacob M.
Hospital and HealthcCare
51-100 Employees

Pros thumbs-up

For me, the platform is incredibly intuitive to navigate and I really appreciate the wide array of dashboards that let me closely monitor performance across critical measures; on top of that, the AXXESS Care tool has been a solid help when I'm arranging staffing.

Cons thumbs-up

What I find frustrating is that the Home Health form designer along with the electronic signature functionality still isn't up and running, which prevents me from fully completing documentation workflows and slows our process.

Miriam K.
Hospital and HealthcCare
10+ Employees
May 2021
Simple patient face sheet module
May 2021
Simple patient face sheet module
Miriam K.
Hospital and HealthcCare
10+ Employees

Pros thumbs-up

What I appreciate most is the patient face-sheet feature, since I find it incredibly straightforward and quick for entering a patient's information.

Cons thumbs-up

I find it very easy to maneuver overall and because the process is laid out step-by-step, I can teach others without difficulty since everything is clear and underst andable.