Pros 
Speaking from my experience working with this company regarding cancellations, I find it extremely difficult to identify anything positive about this organization.
Cons 
I've dealt with their customer service and overall low st andards and when I informed them I was canceling services they were quick to give me the cold shoulder, yet even more prompt about continuing to bill me for services that were offline despite my having terminated them months earlier.
Pros
I've found it meets a few basic requirements, but overall it doesn't perform very well.
Cons
Frankly, the software and its updates feel clumsy to me and it h andles claims poorly, while the customer service is awful; I rarely get a timely reply from them, so we often ended up contacting CMS or other organizations ourselves just to figure out what the program was failing to do, which made using the product extremely frustrating.
Pros
I've found the basic format easy to work with and I like that I can use my mobile device to enter data or finish documents while I'm on the move, which really helps streamline things.
Cons
Lately the agency has been asking me to complete a much more comprehensive evaluation/assessment, which is lengthy and tedious to carry out and honestly it feels more like filling out an OASIS than the simpler Eval format we used before.
Pros
We only make use of a small subset of the platform's capabilities, but I find the interface intuitive and scheduling tasks are straightforward and quick to set up, which helps our day-to-day operations.
Cons
The pricing is my biggest gripe: I've been actively evaluating alternatives to Axxess because their fees are roughly three times what comparable vendors charge and frankly I can't justify staying when there are cheaper platforms that offer nearly the same functionality and in some cases more, such as built-in faxing from the application. On top of that, support responsiveness has been disappointing; although the ticketing portal is simple and intuitive to navigate, I've had tickets sit open for months with promised 'fixes' that either don't materialize or don't actually resolve the issue, which makes me skeptical about their commitment to promptly addressing bugs. Given how much they charge, I expected far faster turnaround on glitches, but in my experience they're slow and sometimes seem to never fully close the loop on problems.
Pros
I've found it's hit-or-miss: there are times when it actually runs smoothly and even bills correctly, so it's not all bad.
Cons
Unfortunately, I keep hitting monthly glitches with the software and when issues arise there is virtually no support to guide me through fixing them.
Pros
I found the scheduling interface extremely intuitive and easy to use and adding new clients or staff members felt effortless, while I also appreciated that the mobile app stayed current with regular updates.
Cons
Each month I noticed our bill would go up, sometimes without any explanation or reason at all and other times I was told the increases were for maintenance fees, yet I still couldn't underst and why the charges kept rising.
Pros
I found the billing software to be generally solid and easy to navigate for routine use, but when the company chose to hike the price of the billing-only package by 250%, we ultimately ended our relationship with them entirely.
Cons
When it comes to customer service, I've been consistently frustrated because representatives practically never call you back after you report an issue; even after we terminated our use of their billing system I've been chasing an unresolved problem for more than three weeks with no outreach or attempt to fix it. The support line seems to operate only as message takers who can't resolve anything directly and they keep saying they've contacted the appropriate department even though you never receive a follow-up from the team that can actually help.
Pros
Using this system, I can schedule visits, manage billing and process payroll batches all from a single platform, which keeps everything centralized and saves me time.
Cons
Unfortunately, I've experienced constant glitches, sluggish performance at times and an interface that isn't intuitive, which makes it hard for me to use efficiently.
Pros
For me, the platform is incredibly intuitive to navigate and I really appreciate the wide array of dashboards that let me closely monitor performance across critical measures; on top of that, the AXXESS Care tool has been a solid help when I'm arranging staffing.
Cons
What I find frustrating is that the Home Health form designer along with the electronic signature functionality still isn't up and running, which prevents me from fully completing documentation workflows and slows our process.
Pros
What I appreciate most is the patient face-sheet feature, since I find it incredibly straightforward and quick for entering a patient's information.
Cons
I find it very easy to maneuver overall and because the process is laid out step-by-step, I can teach others without difficulty since everything is clear and underst andable.
