Pros 
In my experience, the software is simple enough for anyone to navigate and entering data feels quick and efficient even for less technical users.
Cons 
I find the biggest shortcomings are in connecting with other systems, the need to build more features, the overall visual design and the lack of clear, detailed instructions for specific modules.
Pros
I appreciate the face-sheet because it brings together all the essential patient details onto a single page which makes scanning and referencing information during busy clinics much faster and far less error-prone.
Cons
Because the applications trainer assigned to us lacked a background in healthcare, the transition was much harder than it needed to be and I feel that bringing in an office nurse or even a physician to coach new clients would have smoothed the process considerably, having used this software for seven years now, I know I could get another physician confident and operating within two days if I were responsible for their onboarding.
Pros
I find the interface simple and well-organized which really helps me cut down on time and keeps my everyday tasks flowing more smoothly.
Cons
Occasionally I can't locate the specific report I'm trying to generate and that gap interrupts my workflow and causes needless delays.
Pros
For my part, the product is easy to use and it has integrated smoothly with our existing processes which has made routine tasks noticeably more simple and efficient.
Cons
I would like to see additional payment posting options added since having more ways to post payments would give us greater flexibility and help manage how transactions are recorded and reconciled.
Pros
I'm genuinely impressed by the support team, who are consistently responsive and helpful and because the software is cloud-hosted, I hardly ever come across downtime since it's always up and running.
Cons
In my experience, I find the billing module feels tacked on and requires significant improvement, particularly when managing a practice with multiple physicians where it doesn't quite meet our needs.
Pros
I've found that the system includes built-in clearinghouse functionality which makes tracking claims reports in real time incredibly simple and efficient for our team, saving us time and giving immediate visibility into claim statuses.
Cons
We could really use an integrated task management module inside the software because without it coordinating follow-ups and assigning responsibilities feels more difficult and forces us to rely on separate tools.
Pros
I've found the support and management tools very helpful and the whole system is surprisingly easy for me to learn and set up.
Cons
Although occasional upgrades alter features that I rely on, when this happens the team is usually quick to restore those functions once I point them out which is reassuring.
Pros
I find the system very user-friendly and because it offers simple drop-down menus, navigating tasks becomes noticeably quicker and less frustrating for me.
Cons
There are several reporting features that feel limited to me and I wish the process for adding insurance details was more powerful and better refined.
Pros
I appreciated how flexible the system is since we were able to tailor and customize it to our needs without too much hassle.
Cons
We sometimes struggle because it's primarily focused on general medical practices, whereas our work is centered on mental health services and requires different features.
Pros
I find this software very user-friendly and simple, with everything easy to locate and simple to manage so my daily tasks feel much simpler.
Cons
Honestly I'm frustrated by the frequent updates that end up disrupting our system and it really bothers me that navigation only works one way from the PM screen into Clinical rather than allowing me to move back the same way, on top of that, I hate how many extra steps are required just to attach an image to the clinical screen which wastes time and interrupts the flow of care. When a patient dies, their chart should remain accessible instead of disappearing from our records and expired insurance cards shouldn't vanish either because we often need to reference them. The card scanning feature is long overdue for an update , it hasn't been refreshed in more than six years , and I'd appreciate the option to choose which graphs or elements appear on the home screen so the dashboard could be tailored to what I use most.
