AppointMate

AppointMate Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

AppointMate Reviews

Overall Rating

8 Reviews

Excellent
25%
Good
25%
Average
38%
Poor
0%
Terrible
13%
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Doris Dee
Hospital & Health Care
500+ Employees
December 2019
every screen links directly together
December 2019
every screen links directly together
Doris Dee
Hospital & Health Care
500+ Employees

Pros thumbs-up

In terms of functionality I like that every screen links directly to other screens so I do not have to bounce around between sections which makes the software very efficient. Plus I can edit, update and correct records, upload paper documents to support a paperless workflow and access it from any location.

Cons thumbs-up

After a bit of practice I became proficient using the software and as a result I no longer experienced any issues.

Sherri
Hospital & Health Care
500+ Employees
December 2019
Sluggish and bogs down frequently
December 2019
Sluggish and bogs down frequently
Sherri
Hospital & Health Care
500+ Employees

Pros thumbs-up

As a Risk Specialist at my company one thing I really adore is that the software allows me to generate a large volume of reports which is indispensable for carrying out the analytical and compliance duties that my role requires.

Cons thumbs-up

I've noticed that the application can become sluggish at times, frequently bogging down to the point where I have to completely exit and relaunch it and unfortunately this interruption seems to occur more often than I believe is acceptable.

Dina
Hospital & Health Care
500+ Employees
December 2019
Load time is pretty slow and response are slow too
December 2019
Load time is pretty slow and response are slow too
Dina
Hospital & Health Care
500+ Employees

Pros thumbs-up

I find it remarkably easy to access clients information and run reports. Plus the interface arranges key details and reporting tools in a way that makes retrieving and reviewing client data quick and user friendly even when I am under time pressure.

Cons thumbs-up

Although the functionality is useful I am frustrated by the sluggish load times and the very slow response when moving between profiles because this lag negatively affects my efficiency during busy periods.

Rebecca
Hospital & Health Care
500+ Employees
December 2018
not as mobile friendly as needed
December 2018
not as mobile friendly as needed
Rebecca
Hospital & Health Care
500+ Employees

Pros thumbs-up

Appointmate is a platform I rely on for rostering staff, maintaining customer and employee records and enabling my team to clock in and out via telephone. And after deploying it we eliminated all instances of fraudulent timesheets, a 100% reduction. Plus by configuring the client's phone number alongside each employee's PIN the systems verification mechanism has cut down on wastage and increased the security of our operations. But although the software is user friendly and easy to us, I would prefer it to be better optimized for mobile use. Still I must say that the technical support team has proven to be remarkably helpful and personable.

Cons thumbs-up

It's not as mobile-friendly as I would like which can be inconvenient when I need to manage schedules on the go, that said, I find the program is offered at a reasonable price for the functionality it provides.

Gina
Hospital & Health Care
500+ Employees
July 2018
Offers a vast array of features
July 2018
Offers a vast array of features
Gina
Hospital & Health Care
500+ Employees

Pros thumbs-up

After I invested some time learning its navigation I truly fell in love with this application because it provides a vast array of features and comprehensive reports.

Cons thumbs-up

When I initially began that position mastering the software proved quite difficult and I found that this steep learning curve represented the most challenging aspect of adapting to that role.

Melissa
Hospital & Health Care
51-100 Employees
April 2017
very user friendly and easy to operate
April 2017
very user friendly and easy to operate
Melissa
Hospital & Health Care
51-100 Employees

Pros thumbs-up

It is very user-friendly. In short it is simple to operate and to train others on. Plus it includes so many capabilities that we have not yet had the chance to fully explore.

Cons thumbs-up

We like that AppointMate provides virtually every feature we require in a software program yet it is missing one important capability for us... true paperless reporting which continues to be absent.

Jamie
Hospital & Health Care
51-100 Employees
April 2017
monitor appointments in real time
April 2017
monitor appointments in real time
Jamie
Hospital & Health Care
51-100 Employees

Pros thumbs-up

I rely on it to encompass all facets of scheduling and I can monitor appointment statuses in real time while effortlessly switching between client and staff views.

Cons thumbs-up

On rare occasions the fact that it is web-based results in noticeable sluggishness but I only come across this intermittently and the numerous other advantages far outweigh this minor drawback.

Christi
Hospital & Health Care
10+ Employees
December 2013
unresolved support tickets for months
December 2013
unresolved support tickets for months
Christi
Hospital & Health Care
10+ Employees

Pros thumbs-up

At first their service was excellent, offering responsive help and addressing issues quickly but after Delta acquired them that level of support evaporated almost immediately. Since then I've accumulated five support tickets, each of which has lingered unresolved for more than six months, with absolutely no substantive replies from anyone on their team. Whenever I inquire about progress I'm repeatedly given the identical answer,that the matter has been passed to the development team,yet that team provides no timelines, gives no guarantees that the defects will be remedied and otherwise remains completely opaque. One specific Report Request that I submitted has been sitting in limbo for over three years and I find myself logging occasional updates purely to prod them but I have never received any substantive acknowledgment or resolution.

Cons thumbs-up

There isn't anything positive to add at this point, I'm simply biding my time until our corporate office completes its new solution, after which I plan to migrate away from this platform.