Aprima EHR Reviews

Overall Rating

117 Reviews

Excellent
25%
Good
30%
Average
13%
Poor
20%
Terrible
13%
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Anonymous
Health, Wellness and Fitness
50+ Employees
December 2025
They really need to work on customer support
December 2025
They really need to work on customer support
Anonymous
Health, Wellness and Fitness
50+ Employees

Pros thumbs-up

The system offers much ease-of-use. Some features like charting ROS/DS/PE/plans are fairly simple and convenient. Further, it allows you to save patient notes and frequently used drugs at the end of every day/shift.

Cons thumbs-down

Their customer support is a complete nightmare. There are far too many glitches and bugs in every corner of the system. The screen gets stuck and crashes ever so often, the entire unsaved progress disappears requiring you to restart the program and repeat the process all over. There are too many tabs and fields and pointless charting. More than one user cannot be in the notes at a time which is very inconvenient.

Robert
Mental Health Care
10+ Employees
December 2025
Speed of use to facilitate use
December 2025
Speed of use to facilitate use
Robert
Mental Health Care
10+ Employees

Pros thumbs-up

Templates are easy to use and can be repopulated with changes. All codes are up-to-date and fees are customizable. User-friendly.

Cons thumbs-down

It's challenging to customize for specific information or graphing, demanding excessive user input. Software glitches take weeks to months to evaluate and rectify, making it more arduous than other programs to import data.

Allen
Health, Wellness and Fitness
50+ Employees
December 2025
Land of misfit EMR
December 2025
Land of misfit EMR
Allen
Health, Wellness and Fitness
50+ Employees

Pros thumbs-up

The EMR turns on securely and offers good customization. Positive aspects are hard to specify, merely looking to fill space.

Cons thumbs-down

Awful customer service, a sluggish and non-user-friendly system, a lack of interoperability and issues with printing hospital-friendly documents.

Katie
Hospital & Health Care
50+ Employees
November 2025
TOP OF THE LINE
November 2025
TOP OF THE LINE
Katie
Hospital & Health Care
50+ Employees

Pros thumbs-up

A detailed exploration of the system reveals its capabilities, suggesting that anyone rating it less than 5 stars might not comprehend its full potential. Emphasizes the importance of thorough training, particularly in List Editor.

Cons thumbs-down

N/A

lucio
Hospital & Health Care
10+ Employees
October 2025
good experience
October 2025
good experience
lucio
Hospital & Health Care
10+ Employees

Pros thumbs-up

Highly complete for family medicine, smoothly integrating billing with diagnoses, faxing, electronic prescriptions and lab orders.

Cons thumbs-down

After four years some figures and symbols remain unclear, indicating a need for improved instruction on system functions.

Perla
Medical Practice
10+ Employees
October 2025
has improved.
October 2025
has improved.
Perla
Medical Practice
10+ Employees

Pros thumbs-up

Over three years of use, Aprima has significantly improved. A very complete software, easy to use with sections that allow opening multiple windows simultaneously.

Cons thumbs-down

The diagnosis section is commendable, enabling the addition of ICD-10 codes but the algorithm for searching new diagnoses is insufficient and necessitates improvement in speed and synonym recognition.

Lane
Mental Health Care
50+ Employees
September 2025
Terrible software
September 2025
Terrible software
Lane
Mental Health Care
50+ Employees

Pros thumbs-up

The initial cost and ease of setup became less appealing to me over time as DAS started adopting a more nickel-and-diming approach.

Cons thumbs-down

Virtually everything else is problematic. The servers and software exhibit sluggishness and the interface doesn't synchronize well with certain computer displays, resolutions and aspect ratios. The spell-check is abysmal, erroneously flagging correctly spelled words like "colonoscopy" or "neuropathy." Additionally, Aprima is exclusive to Windows devices.

Charles
Health, Wellness and Fitness
10+ Employees
September 2025
Leaving Aprima
September 2025
Leaving Aprima
Charles
Health, Wellness and Fitness
10+ Employees

Pros thumbs-up

Aprima does what it promises, serving as a secure server-based system. Conferences are highly regarded.

Cons thumbs-down

The server-based system poses security risks during upgrades and going through a vendor complicates issue resolution. System slowness is attributed to both hosting and software issues.

MEERA
Health, Wellness and Fitness
50+ Employees
September 2025
very bad experience. Would not recommend to anyone at all.
September 2025
very bad experience. Would not recommend to anyone at all.
MEERA
Health, Wellness and Fitness
50+ Employees

Pros thumbs-up

Absolutely nothing positive to say about this product.

Cons thumbs-down

Poor customer support, inadequate training and limited CEO involvement raise significant concerns.

Roger
Mental Health Care
10+ Employees
September 2025
Practice Manager who uses Aprima every day and handles billing and EDI issues.
September 2025
Practice Manager who uses Aprima every day and handles billing and EDI issues.
Roger
Mental Health Care
10+ Employees

Pros thumbs-up

The combined EHR/PMS entity is a positive attribute. Customer service reps are friendly and responsive. The system appears reliable with minimal glitches.

Cons thumbs-down

The initial learning curve is prolonged and training materials lack practicality. Customer service reps require broader training and many functions necessitate manual activation.