Pros 
AthenaOne stands out as an exceptionally user-friendly solution suitable for all users. It simplifies patient lookup and allows multiple practices to seamlessly share information. Highly recommended
Cons 
Occasionally, finding notes on uploaded items can be challenging, and there are certain password requirements that can be a bit cumbersome. However, these are necessary for security, as AthenaOne is an eMAR system.
Pros
AthenaOne serves as an organized EHR solution, facilitating efficient charting and patient information management within our clinic.
Cons
Occasionally, there's a need to manually save data, as it doesn't save automatically.
Pros
The EHR aspect of AthenaOne is comprehensive and user-friendly, simplifying clinical charting. The sales team is proactive in demonstrating the system's potential.
Cons
The onboarding process is exceptionally challenging, with minimal support provided by Athena. The associated costs, both for setup and ongoing support, are exorbitant. Ongoing customer support leaves much to be desired, requiring multiple attempts to reach a resolution.
Pros
I appreciate the ability to communicate directly with my doctor through messaging, as it streamlines the communication process.
Cons
Unfortunately, AthenaOne lacks an appealing user interface and can be challenging to navigate. Many features are disabled, limiting its functionality.
Pros
I find this product to be excellent and user-friendly, allowing me to access my medical records from home or anywhere. It provides transparency on test results and facilitates communication with my doctor.
Cons
The only drawback I've noticed is the absence of after-hours support, which can be inconvenient when assistance is needed outside regular business hours.
Pros
AthenaOne offers an integrated suite of tools and services that aid in practice management and ensure high-quality care. Its comprehensive medical record system is user-friendly, and its payment capabilities are streamlined. Integration with a clinical network and patient engagement features further enhance its value.
Cons
While AthenaOne presents numerous advantages, it's important to note that its initial cost and potential need for additional training can be considerations. However, these investments are justifiable given the long-term benefits it offers.
Pros
The clinical charting experience for the doctor is commendable, and the platform handles medical terminology and patient assessments effectively.
Cons
Administratively, athenaOne falls short for small practices. It requires an excessive number of clicks to perform tasks, necessitates the use of their billing system, which has been unsatisfactory, and lacks critical thinking in resolving claims issues. The customer service has been unhelpful, demanding multiple attempts to reach a resolution. Overall, athenaOne imposes higher administrative and billing staff requirements compared to other EHR systems.
Pros
Our experience with Athena has been positive, primarily due to excellent customer service and user-friendly billing processes.
Cons
There are no significant complaints to report Aetna has been consistently reliable and beneficial to our practice.
Pros
athenaOne was well-regarded among colleagues who utilized it for their primary medical practices. It excels in functionalities such as insurance billing, claims management, and e-prescribing.
Cons
However, for our practice, which does not engage in insurance billing or e-prescribing, athenaOne proved to be overly complex, resulting in operational inefficiencies. We found it less suitable for our needs compared to other, less cumbersome EHR systems.
Pros
I appreciate the convenience of being able to access medical records, request refills, and schedule appointments through the portal.
Cons
So far, I have not encountered any dislikes about the platform. It meets my needs effectively.
