athenahealth EMR

athenahealth EMR Pros & Cons

PROS

CONS

  • Comprehensive reports to track practice performance
  • The patient portal may occasionally slowdown when dealing with large workloads
  • Ease of accessing medical history and patients' health records
  • Customizing some advanced features can prove complex for new users
  • Practitioners can coordinate care with other providers
  • Integrated medical billing operations that reduces administrative burdens

athenahealth EMR Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Frequently Asked Questions

Does athena EMR support mobile devices?

Yes, athena EMR can be accessed via mobile. It also offers a mobile app.

Does athena medical software offer a billing?

Yes, athena medical software has an integrated medical billing software within athena EMR that helps streamline revenue cycle management. The athenahealth medical billing services allow users to schedule payments, submit claims, and manage insurance processes.

How is data migrated to athenahealth?

athenahealth offers flexible data transfer options. An athenahealth expert is assigned to help you determine the best data conversion method for your needs. athenahealth has managed hundreds of successful client conversions, including those from NextGen, Allscripts, eClinicalWorks, etc.

How long does it take to implement athenahealth?

athenahealth has an 11-week implementation process for smaller practices, while for larger organizations, it depends on the project's scope

Is athenahealth certified?

Yes, athenahealth is 2015 CEHRT.

What are the primary features of athena EHR?

athena EHR offers electronic health record (EHR), documentation, revenue cycle services, reports and analytics, and patient engagement tools.

What level of support does athenahealth EHR software offer?

athenaHealth EHR software provides support via live chat, phone and FAQs.

What type of pricing plans does athena EMR offer?

The pricing of athena EMR is flexible and can be tailored according to the needs of a medical practice. Request a custom quote today.

athenahealth EMR Reviews

Overall Rating

237 Reviews

Excellent
41%
Good
37%
Average
11%
Poor
5%
Terrible
7%
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Brittany
Accounting
10+ Employees
November 2025
Great doctor office app
November 2025
Great doctor office app
Brittany
Accounting
10+ Employees

Pros thumbs-up

Using this doctor-office-based system, I really appreciate how interactive it is and I especially value being able to revisit and read the physician's notes, print any doctor's excuses I require, scrutinize my invoices and settle all of my payments from within a single, unified platform.

Cons thumbs-up

I like virtually every aspect of AthenaOne, finding it excellent in every way and would strongly request that nothing be altered so please maintain the current setup exactly as it is.

Patricia
Health, Wellness and Fitness
51-100 Employees
November 2025
Athena is just ok
November 2025
Athena is just ok
Patricia
Health, Wellness and Fitness
51-100 Employees

Pros thumbs-up

I regularly experience significant performance problems with the system every week and upon startup it often indicates that certain functions are not operating correctly which undermines overall reliability.

Cons thumbs-up

In my practice I come across far too many bugs that require fixing and almost every week we face substantial slowness and multiple features that cease to work as expected, disrupting our workflow.

Heather
Medical Practice
50+ Employees
November 2025
Athena One
November 2025
Athena One
Heather
Medical Practice
50+ Employees

Pros thumbs-up

In my experience, Athena includes virtually every feature a private-practice EMR could need, offering built-in tools for generating reports as well as the ability to design custom reports, provides care-management capabilities and easily connects with third-party vendors.

Cons thumbs-up

When I run into an issue or require assistance with any of Athena's capabilities, I'm required to open a support case with their Customer Support Center (CSC) which in my experience is far from useful, simple inquiries that should take minutes often drag on for 10 to 30 minutes and sometimes remain unresolved, necessitating escalation to internal teams and a follow-up timeframe of seven to ten days and adding to the frustration is that the CSC staff are predominantly hired overseas so their English is frequently poor and often makes comprehension difficult, leaving me unable to clearly understand what they are trying to convey.