athenahealth EMR

PROS

CONS

  • Comprehensive reports to track practice performance
  • The patient portal may occasionally slowdown when dealing with large workloads
  • Ease of accessing medical history and patients' health records
  • Customizing some advanced features can prove complex for new users
  • Practitioners can coordinate care with other providers
  • Integrated medical billing operations that reduces administrative burdens

athenahealth EMR Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Today's most popular FAQs

Does athena EMR support mobile devices?

Yes, athena EMR can be accessed via mobile. It also offers a mobile app.

Does athena medical software offer a billing?

Yes, athena medical software has an integrated medical billing software within athena EMR that helps streamline revenue cycle management. The athenahealth medical billing services allow users to schedule payments, submit claims, and manage insurance processes.

How is data migrated to athenahealth?

athenahealth offers flexible data transfer options. An athenahealth expert is assigned to help you determine the best data conversion method for your needs. athenahealth has managed hundreds of successful client conversions, including those from NextGen, Allscripts, eClinicalWorks, etc.

How long does it take to implement athenahealth?

athenahealth has an 11-week implementation process for smaller practices, while for larger organizations, it depends on the project's scope

Is athenahealth certified?

Yes, athenahealth is 2015 CEHRT.

What are the primary features of athena EHR?

athena EHR offers electronic health record (EHR), documentation, revenue cycle services, reports and analytics, and patient engagement tools.

What level of support does athenahealth EHR software offer?

athenaHealth EHR software provides support via live chat, phone and FAQs.

What type of pricing plans does athena EMR offer?

The pricing of athena EMR is flexible and can be tailored according to the needs of a medical practice. Request a custom quote today.

athenahealth EMR Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

athenahealth EMR reviews

Overall Rating

237 Reviews

Excellent
41%
Good
37%
Average
11%
Poor
5%
Terrible
7%
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Patricia

Health, Wellness and Fitness

51-100 Employees

November 2025

Athena is just ok

November 2025

Athena is just ok

Patricia

Health, Wellness and Fitness

51-100 Employees

Pros thumbs-up

I regularly experience significant performance problems with the system every week and upon startup it often indicates that certain functions are not operating correctly which undermines overall reliability.

Cons thumbs-up

In my practice I come across far too many bugs that require fixing and almost every week we face substantial slowness and multiple features that cease to work as expected, disrupting our workflow.

Heather

Medical Practice

50+ Employees

November 2025

Athena One

November 2025

Athena One

Heather

Medical Practice

50+ Employees

Pros thumbs-up

In my experience, Athena includes virtually every feature a private-practice EMR could need, offering built-in tools for generating reports as well as the ability to design custom reports, provides care-management capabilities and easily connects with third-party vendors.

Cons thumbs-up

When I run into an issue or require assistance with any of Athena's capabilities, I'm required to open a support case with their Customer Support Center (CSC) which in my experience is far from useful, simple inquiries that should take minutes often drag on for 10 to 30 minutes and sometimes remain unresolved, necessitating escalation to internal teams and a follow-up timeframe of seven to ten days and adding to the frustration is that the CSC staff are predominantly hired overseas so their English is frequently poor and often makes comprehension difficult, leaving me unable to clearly understand what they are trying to convey.

Brittany

Accounting

10+ Employees

November 2025

Great doctor office app

November 2025

Great doctor office app

Brittany

Accounting

10+ Employees

Pros thumbs-up

Using this doctor-office-based system, I really appreciate how interactive it is and I especially value being able to revisit and read the physician's notes, print any doctor's excuses I require, scrutinize my invoices and settle all of my payments from within a single, unified platform.

Cons thumbs-up

I like virtually every aspect of AthenaOne, finding it excellent in every way and would strongly request that nothing be altered so please maintain the current setup exactly as it is.

Laura

Hospital & Health Care

500+ Employees

October 2025

AthenaOne Provider Review

October 2025

AthenaOne Provider Review

Laura

Hospital & Health Care

500+ Employees

Pros thumbs-up

The system's appointment-booking features and overall user interface feel exceptionally well-crafted and I truly value how the iterative enhancements enhance efficiency while making it remarkably quick and simple for clients to make bookings through the online platform and the customer support that accompanies the service has been excellent.

Cons thumbs-up

I have found that sporadic bugs and complications stemming from website updates can become quite burdensome and on several occasions I experienced prolonged waits before those defects were addressed and fully resolved which sometimes slowed my workflow.

John

Hospital & Health Care

10+ Employees

October 2025

Awful. Avoid this company.

October 2025

Awful. Avoid this company.

John

Hospital & Health Care

10+ Employees

Pros thumbs-up

I find the practice management software to be solid overall while it lacks the flashy, polished appearance of many competing applications, I believe that modest interface likely contributes to faster operation on lower-bandwidth internet connections.

Cons thumbs-up

In my experience the billing processes have been dreadful: they put claims on hold, fail to pursue outstanding claims and then simply claim it's not their obligation to resolve them. moreover, they routinely fail to forward correspondence from Medicare auditors and recovery agencies that are sent to the Athena billing address in Maine so I keep come across ing the same issue repeatedly.