athenaOne EHR Mobile App
What Is athenaOne?
athenaOne is a cloud-based electronic health records (EHR), revenue cycle management, and patient engagement software used by medical practices across the country. As a fully-integrated system, it offers solutions to streamline clinical workflows, automate administrative tasks, and improve financial performance. Built on an AI-native foundation, athenaOne embeds artificial intelligence directly into clinical and administrative workflows. In turn, it surfaces the right data at the right moment so clinicians can focus on patient care rather than paperwork.
athenaOne software helps address issues like difficulty focus on patients due to administrative burdens, inefficient medical billing leading to lost revenue, and weak patient loyalty due to poor engagement. Some of its core solutions include EHR, medical billing, telehealth, population health and patient portal. Central to these solutions is the athenaOne EHR mobile app, a secure, fully integrated mobile extension of the desktop EHR that lets clinicians access complete patient records, document encounters using AI-powered Ambient Notes. Plus, it allows clinicians to complete clinical tasks hands-free via the athenaOne Voice Assistant Powered by Nuance®, all from any mobile device, anywhere.
What Is athenaOne Best For?
athenaOne is best suited for organizations wanting a single platform to optimize clinical efficiency and maximize revenue. Its mobile app allows meaningful clinical work from any location, freeing up time to focus on patients. Clinicians particularly highlight Ambient Notes — an AI-powered ambient listening tool that auto-generates visit documentation — as one of the mobile app's most valued features. Automated features for tasks like coding, billing and claim management also boost revenues by ensuring complete and accurate billing.
How Much Does athenaOne Cost?
athenaOne cost is based on your tailored needs. The mobile app is included as part of the athenaOne platform — there is no separate fee to access clinical workflows, AI-powered documentation, and real-time patient records on your mobile device. Get in touch with us to discuss athenaOne pricing plans.
Disclaimer: The pricing is subject to change.
athenaOne Integrations
athenaOne seamlessly integrates with various pharmacy, lab and claims clearinghouses through its open API. This ensures accurate sharing of patient medical records and claims data in real-time. However, specific information on third-party integrations is not available.
How Does athenaOne Work?
Here’s how to get started with the software after its successful installation:
- Log into the dashboard using your provided credentials to access the system
- Complete any required onboarding tasks and training modules
- Configure system preferences and user permissions as needed
- Set up practice profiles, providers, patient demographics and charge codes
- Begin documentation in the electronic health record using templates
- Place orders such as prescriptions, labs, referrals from within visits
- Review and process incoming claims and encounter billing
- Review reporting and analytics dashboards for insights
- Utilize engagement tools like the patient portal for communication
The athenaOne demo takes you through all of these steps in more detail.
Who Is athenaOne For?
Ideal for small-to-medium healthcare providers like independent physician practices, community health centers and specialty clinics. Its scalable architecture also supports hospitals and health systems. It specifically caters to the following:
- Nurse practitioners
- Clinicians
- Specialty practices
- OBGYN
- Orthopedics
- FQHC
- Ancillary Service Organizations
- Behavioral Health and psychiatry
- Pediatrics
- Primary Care
athenaOne Use Cases
Based on our analysis of user reviews and athenaOne EHR Mobile App’s current capabilities, we have identified several scenarios where the software is a good fit for healthcare organizations that need mobile access to daily clinical and operational workflows:
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Physicians Working Across Multiple Care Locations
The athenaOne mobile app is suitable for providers who split time between clinics, hospitals, and outpatient facilities. It allows physicians to review schedules, access patient charts, and manage follow-up tasks while moving between locations. This setup can help reduce delays when providers are not consistent at one workstation.
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Practices Managing After-Hours Clinical Tasks
Clinics where providers regularly review patient information outside office hours may benefit from the app’s remote access capabilities. Physicians can check charts, respond to messages, and review pending tasks without returning to the office. This is especially useful for providers handling on-call responsibilities or late documentation.
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High-Volume Primary Care And Urgent Care Clinics
The app fits fast-paced care environments where providers need quick access to patient information throughout the day. Clinics with high appointment volumes can use the mobile workflow to review histories, manage schedules, and complete documentation between visits. Users frequently mention convenience during busy clinic operations.
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Practices Expanding Virtual Care Services
Healthcare organizations offering telehealth services may use the app to stay connected with patient activity and appointment updates while away from the clinic. It supports providers who need flexibility when managing remote consultations or coordinating care across different settings.
athenaOne User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| Ease of Use & Workflow | Customer Support & Responsiveness |
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Users frequently praised athenaOne for its intuitive workflow and organized interface. Many reviewers stated that scheduling, charting, and patient management become easier once staff are familiar with the system. |
Support responsiveness was one of the most criticized areas across reviews. Users reported delayed issue resolution, inconsistent account management, and difficulty receiving timely assistance during operational problems. A reviewer stated that support was “slow to respond and assist effectively.” |
| Integrated Scheduling, Billing & Clinical Workflows | Billing & Revenue Cycle Management Issues |
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Many practices valued having scheduling, charting, billing, and patient communication within one connected platform. Users often mentioned that the centralized workflow reduced the need for multiple systems. One reviewer noted that “managing scheduling, electronic health records, billing, and patient communication is nice.” |
Billing and RCM workflows generated strong negative sentiment, especially among independent and specialty practices. Reviewers described claim holds, denial management problems, delayed follow-up, and limited billing transparency. |
| Remote Access | Click-Heavy Workflow |
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| Users appreciated athenaOne’s cloud-based accessibility and mobile workflow convenience. Providers frequently mentioned being able to review charts, manage inboxes, and access patient information remotely. | Billing and RCM workflows generated strong negative sentiment, especially among independent and specialty practices. Reviewers described claim holds, denial management problems, delayed follow-up, and limited billing transparency. |
athenaOne Features
The following are some of the more advanced athenaOne Features:
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Electronic Health Records
athenaOne provides a customizable EHR solution to help deliver quality care easily. Physicians can use documentation templates, automatic patient record sharing, and mobile access to practice conveniently. The EHR also gives real-time insights into patient information to facilitate informed care decisions.
Powered by native AI, the EHR automatically extracts and deduplicates clinical information from faxes and places it directly into the patient chart. An AI-powered assistant reviews each patient's chart before the encounter and delivers a summary of key updates, while specialty-specific workflows surface the right questions, tests, and results without unnecessary noise.
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Mobile Capabilities
The athenaOne mobile app allows users to accomplish meaningful clinical work on the go from any mobile device, saving time spent out of the office. Clinicians can complete notes, review labs, and messages remotely. As a full, secure extension of the desktop EHR, it gives clinicians access to the same personalized templates, macros, and order sets they use on desktop, with all activity syncing to patient records in real time. The app streamlines workflows to increase flexibility and productivity.
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Voice Solutions
Their voice recognition solutions help boost clinical efficiency with integrated, hands-free functionality to streamline documentation. Voice technology allows physicians to focus on patient conversations rather than clicking through an EHR. Voice dictation automates notes taking to free up clinician time.
These capabilities are delivered through athenaOne Dictation and the athenaOne Voice Assistant, both Powered by Nuance®. This enables clinicians to document encounters, retrieve clinical information, and complete tasks entirely hands-free from both the mobile app and desktop.
- Ambient Notes
Ambient Notes is an AI-powered documentation tool built into the athenaOne mobile app. It uses ambient listening and generative AI to automatically create clinical note summaries during patient encounters and place them directly into the chart. In addition, the tool eliminates after-hours charting and allows clinicians to stay fully present with patients.
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Revenue Cycle Services
Services like medical billing, athenaIDX for large organizations, and enhanced claim resolution support maximizes revenue by ensuring accurate and complete billing. Denial management and rebilling services help practices collect what they are owed faster. Automated processes reduce manual tasks to improve financial operations.
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Telehealth Services
The athenaOne telehealth solution, athenaTelehealth, enables convenient virtual care delivery while maintaining practice scheduling through integrated workflows. Fully integrated tools support seamless video visits from anywhere. Patient check-ins and virtual care delivery improve access to services.
athenaTelehealth is fully embedded within athenaOne — covering scheduling through billing without leaving the platform. It supports HIPAA-compliant video visits with no patient downloads required, joinable from any mobile device or web browser. Group video conferencing accommodates up to four participants per encounter.
Is athenaOne Right For You?
Is your practice struggling to keep up with rising administrative burdens and focusing more on paperwork than patients? athenaOne can be an ideal fit. It offers a comprehensive, cloud-based healthcare platform designed to simplify complex workflows and provide a unified patient experience.
As the industry's most adaptable, network-enabled suite, it consolidates EHR, RCM, and patient engagement services into one fully-integrated solution. This approach reduces administrative burdens and enables seamless collaboration throughout your practice. With features like customizable documentation templates, automated record sharing, population health analytics and mobile access, it helps you focus more on patient care.
The athenaOne Mobile App has earned independent recognition of its own — winning three Stevie® Awards at the 2021 American Business Awards, including Gold for "Integrated Mobile Experience" and Bronze for both "Health" and "Best User Experience" in the Mobile Web & App category. The broader athenaOne platform is also a Certified Electronic Health Records Technology (CEHRT), fully HIPAA and MIPS compliant, so clinicians can rely on the mobile app to be there whenever and wherever they need it. Additionally, athenaOne's revenue cycle management services are supported by experts who can take ownership of billing tasks to help maximize collections.
Still not sure if it's the right choice for you? Contact us at (315) 215-3447 and let our experienced team assist you in making an informed decision.
athenaOne EHR Mobile App Pros & Cons
PROS | CONS |
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athenaOne EHR Mobile App Features
Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
Customizable Forms/Reports
Document Management
Lab Integration
Online Payments
Immunization And Allergy Tracking
Mobile App
Telemedicine
Order Management
Reporting And Analytics
Billing And Invoicing
Insurance Eligibility Verification
Claims Management
Inventory Management
Referral Management
Alerts/Notifications
Patient Demographics
