BestNotes EMR

BestNotes EMR Pros & Cons

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

BestNotes EMR Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Frequently Asked Questions

How much does BestNotes EMR software cost?

The vendor provides flexible pricing based on the number of users within an organization. For the first 1–10 users, the cost is $58/user/month. For users 11–100, it costs $24/user, while the first 10 users remain at $58/user. For organizations with more than 100 users, each additional user beyond 100 is charged $12/month. To get a custom BestNotes EMR cost contact us now.

Is BestNotes EMR software cloud-based?

Yes, BestNotes EMR is a cloud-based software.

What are the customer support functionality pros of BestNotes EMR?

BestNotes EMR offers a strong customer support system, providing FAQs for quick answers and direct phone support to address specific inquiries, ensuring users have access to prompt and reliable assistance.

What are the main features of BestNotes EMR Software?

BestNotes has a good EMR software rating and offers useful features, such as outcome tracking, e-prescribing, patient portal, practice management, telehealth, a patient calendar, human resources tools, CRM software for ongoing customer interactions, and support for audit and accreditation compliance.

What level of support does BestNotes EMR Software offer?

BestNotes support options include FAQs, unlimited training, and phone assistance.

Who are the main users of BestNotes EHR software?

BestNotes EHR software is well-suited for the behavioral health and addiction treatment industry. It is typically used by psychologists, counselors, therapists, and social workers.

BestNotes EMR Reviews

Overall Rating

95 Reviews

Excellent
55%
Good
40%
Average
5%
Poor
0%
Terrible
0%
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Billie B.
Health, Wellness and Fitness
50+ Employees
November 2025
Needs ASAM 5
November 2025
Needs ASAM 5
Billie B.
Health, Wellness and Fitness
50+ Employees

Pros thumbs-up

I find it straightforward to use, the support is excellent, I can train staff easily, and treatment plans are very affordable.

Cons thumbs-up

No ASAM 5 , the biggest issue for me with BestNotes has been the general user experience, which often comes across as antiquated and overly busy, slowing down my movement between notes, client records, and the documentation features more than I would expect. Several tools feel unnecessarily complicated, demanding additional clicks or digging through nested menus merely to accomplish straightforward actions. Since the overall arrangement lacks clarity, it frequently creates frustration for those who are new and consumes valuable time for hectic clinicians who must document rapidly. The limits on customization also make it hard for me to adapt the system to our team's workflow. Although it works, I believe BestNotes needs a cleaner, more modern interface.

JONI D.
Mental Health Care
50+ Employees
October 2025
BEST FOR IOP PROGRAM
October 2025
BEST FOR IOP PROGRAM
JONI D.
Mental Health Care
50+ Employees

Pros thumbs-up

I've found that when I call, they immediately address the problem or walk me through resolving issues on the spot; I have never been fond of a ticket-based system, because when something is urgent I need help right away.

Cons thumbs-up

It still feels like DOS to me, and I struggle with the billing process because it's not straightforward; integration with CollabeMD feels clunky and doesn't flow well, so I wish the whole experience were more user-friendly and I could avoid relying on tickets.

Jennifer H.
Government Relations
50+ Employees
October 2025
BestNotes Feedback
October 2025
BestNotes Feedback
Jennifer H.
Government Relations
50+ Employees

Pros thumbs-up

I find the interface very intuitive and straightforward to navigate, which makes correcting mistakes simple, and I appreciate the appointment color-coding and the Help Desk's prompt, helpful replies whenever I need assistance.

Cons thumbs-up

Unfortunately, as a new member I am unable to view calendar entries dated prior to my start date, which I find extremely frustrating and creates practical difficulties.

Victor D.
Mental Health Care
10+ Employees
October 2025
I like bestnotes
October 2025
I like bestnotes
Victor D.
Mental Health Care
10+ Employees

Pros thumbs-up

I've found the customer support to be outstanding; whenever I encounter an issue I'm able to speak with a real person right away, and they almost always have an answer for me.

Cons thumbs-up

Recently, I've encountered repeated instances where the application slows down considerably or even stalls completely, and on top of that I wish the patient portal were more intuitive so patients could navigate it with far greater ease.

Bobby E.
Mental Health Care
50+ Employees
October 2025
Pretty Good system for the price
October 2025
Pretty Good system for the price
Bobby E.
Mental Health Care
50+ Employees

Pros thumbs-up

I've noticed that customer support has improved significantly, and I really appreciate that they can resolve most problems fairly quickly.

Cons thumbs-up

There has been recurring system downtime; over the last few months there appear to have been several mid-day outages, which creates difficulties when I'm handling time-sensitive entries and urgent data needs.

Tiffany T.
Individual & Family Services
50+ Employees
October 2025
BestNotes review
October 2025
BestNotes review
Tiffany T.
Individual & Family Services
50+ Employees

Pros thumbs-up

I've become quite comfortable navigating the system through regular use, and because their support team responds promptly and effectively, I would confidently suggest it to anyone who requires an EMAR.

Cons thumbs-up

The interface is notably intuitive and easy to learn, so I would recommend it to anyone in need of an EMAR, and their customer support is consistently outstanding whenever I've required assistance.

Aaron A.
Mental Health Care
51-100 Employees
September 2025
Love the Service
September 2025
Love the Service
Aaron A.
Mental Health Care
51-100 Employees

Pros thumbs-up

I find BestNotes to be very intuitive, and their technical support team is consistently responsive, personable, and genuinely helpful, giving me confidence that they are actively working to enhance the product.

Cons thumbs-up

Occasionally there are updates deployed without clear communication to users, which has been frustrating at times; although I've noticed this has improved over the past year, I still encounter intermittent functionality problems with the parent portal.

Jennifer E.
Hospital & Health Care
50+ Employees
August 2025
Amazing Customer Service
August 2025
Amazing Customer Service
Jennifer E.
Hospital & Health Care
50+ Employees

Pros thumbs-up

I've consistently experienced excellent customer support regardless of the issue, as the Bestnotes team has reliably responded to me and worked to resolve my concerns promptly and thoroughly.

Cons thumbs-up

When Kentucky's scheduled start date of 7/1/25 came around, I noticed that the Clinical paperwork still lacked the ASAM 4th Edition updates necessary for us to begin using the fourth edition as planned.

Trina R.
Medical Practice
50+ Employees
August 2025
Easy to use
August 2025
Easy to use
Trina R.
Medical Practice
50+ Employees

Pros thumbs-up

I have noticed that the interface has become noticeably easier to use after several of the recent updates, and the customer support team deserves particular praise for their responsiveness and effectiveness; they are consistently fast to reply and to implement fixes when issues arise.

Cons thumbs-up

It signs me out far too frequently after only a few minutes of inactivity, which interrupts my workflow and requires constant reauthentication; furthermore, when I inadvertently press the exit button the app logs me out regardless of whether I then select cancel or continue, making the behavior particularly frustrating.

Andrea H.
Mental Health Care
51-100 Employees
August 2025
All in one solution
August 2025
All in one solution
Andrea H.
Mental Health Care
51-100 Employees

Pros thumbs-up

In my experience, all client records including notes and individualized treatment plans are consolidated into a single location where I can readily retrieve them and the integrated safeguards built into the system help me make sure that my documentation complies with legal, insurance and accreditation standards.

Cons thumbs-up

I sometimes find that the available forms and templates do not completely align with our program's specific requirements, and in particular the tools for exporting data and generating reports can feel awkward, cumbersome, or difficult to set up.