Caremerge EHR Software

What Is Caremerge EMR?

Overview

Caremerge EMR, now known as Icon, is a cloud-based senior living technology company that provides various solutions to improve resident experiences and operational efficiencies in senior living industry. Their flagship platform allows communities to effectively engage residents through tailored communication, event scheduling, voice assistants and in-room entertainment.

It also enables staff to streamline tasks like notifications, care plans and documentation. Some key pain points addressed are social isolation of residents, time-consuming manual workflows and lack of connectivity between residents, families and caregivers.

What Is Caremerge EMR Best For?

Caremerge EMR excels at leading provider digital transformation of senior living communities. Their voice integration with Amazon Alexa enhances resident experiences through conversational interactions. Calendar Central optimizes management of community activities and events. The resident engagement platform delivers personalized wellness programs and communication. Together these solutions provide enriched aging experiences and operational insights.

Caremerge EMR Pricing

Caremerge EMR cost is tailored to your needs. Get in touch with us to discuss Caremerge pricing plans.

Caremerge EMR Integrations

Information regarding its third-party integrations is not available.

How Does Caremerge EMR Work?

Here’s how to get started with the software after its successful installation:

  • Log in to the Caremerge EMR dashboard with personalized credentials 
  • Customize dashboards and home screens based on user roles for centralized access 
  • Set up master resident lists with demographic, insurance and emergency contact details 
  • Configure facility and unit profiles along with associated beds and room numbers 
  • Establish clinical documentation templates for assessments, care plans, progress notes etc. 
  • Build activity and event calendars by entering dates, times, locations and assigning staff 
  • Onboard residents onto the EMR by linking their profile to populated clinical records 
  • Schedule bulk or recurring medications, treatments, diagnostics and service delivery 
  • Run system test runs and train staff on navigation, documentation workflows and reporting tools to ensure efficient adoption 

The Caremerge demo takes you through all of these steps in more detail.

Who Is Caremerge EMR For?

Caremerge EMR caters to the following: 

  • Senior living sector
  • Independent living 
  • Assisted living
  • Memory care communities
  • CCRCs 
  • Other long-term care providers

Caremerge EMR Features

The following are some of the more advanced features of the software: 

  • Community Engagement Platform

Allows communities to engage residents through a centralized portal, community app, in-room devices and digital signage. It delivers customized communications, events and announcements.

  • Calendar Management

The Calendar Central solution helps manage activities, events and resources efficiently. Administrators can create schedules, track and report on community calendars.

  • Voice Services

The Voice & View integration with Amazon Alexa enables conversational access to community information for residents via voice queries to smart speakers and displays.

  • Clinical Documentation 

The EMR component supports electronic documentation of clinical notes, medications, vitals, lab results, assessments and patient care and plans. It offers a paperless environment for caregivers.

  • Analytics & Reporting

Robust dashboard tools provide analytics on resident participation, staff performance, resource allocation and other metrics. It offers actionable insights for continuous improvement.

  • Family Engagement

The family portal application maintains open communication between the community and family members of residents. It delivers updates on events, health care, plans, resources and enables family participation.

Is Caremerge EMR Right For You?

Are you struggling to deliver quality senior living providers and care experiences amid growing operational complexities? Caremerge EMR could be the ideal solution to streamline your community's workflows and tools into one unified platform. Their integrated suite of solutions, from resident engagement and clinical documentation to family portal apps and analytics dashboards, work seamlessly together to empower your staff while enriching residents' overall well-being.

Backed by a customer-centric approach, Caremerge EMR is continually evolving its innovation to meet the changing needs of the senior living sector. Its flexible and scalable systems support digital transformation no matter the size or resources of your organization.

Still not sure if it's the right choice for you? Contact us at (315) 215-3447 and let our experienced team assist you in making an informed decision.

Caremerge EMR Pricing Plans

The software offers tailored pricing.

PROS

CONS

  • Intuitive interface with strong integration capabilities 
  • Expensive compared to some competitors 
  • Dedicated client support 
  • Learning curve for complex configurations. according to Caremerge reviews 

Caremerge EHR Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Today's most popular FAQs

Does Caremerge EMR support mobile devices?

Yes, the Caremerge software platform is fully responsive and optimized for use on tablets and smartphones.

How much does Caremerge EMR cost?

Caremerge pricing varies depending on community size and solution package. Free trials are available to evaluate features. Contact us to know more.

Is Caremerge EMR free?

While a limited free plan exists, premium features require paid subscription plans.

What languages does Caremerge EMR support?

Caremerge EMR's interface is offered in English and Spanish.

What level of support does Caremerge EMR offer?

Caremerge EHR offers 24/7 premier support through email and phone.

Who are the typical users of Caremerge EMR?

Caremerge EMR is one platform that is used by administrators, clinical staff, activities teams and family members of residents in senior communities.

Caremerge EHR Software reviews

Overall Rating

15 Reviews

Excellent
73%
Good
27%
Average
0%
Poor
0%
Terrible
0%

Kim

Hospital & Health Care

201-500

August 2023

The message is already clear and does not require any improvement for clarity.

August 2023

The message is already clear and does not require any improvement for clarity.

Kim

Hospital & Health Care

201-500

Pros thumbs-up

Caremerge provides engagement opportunities for residents, family members, and staff to be involved in the community's daily life. The platform entails a Community Engagement feature for residents and a family messaging and announcements platform for staff and family. The app is straightforward to use.

Cons thumbs-up

Although the price of the product is high, the Caremerge team provides excellent product and service, making it a worthwhile investment.

Lynne

Hospital & Health Care

51-200

June 2023

Amazing Software

June 2023

Amazing Software

Lynne

Hospital & Health Care

51-200

Pros thumbs-up

I find Caremerge very convenient because it's user-friendly both for associates, who can take attendance and send messages through it, and for family members or caregivers.

Cons thumbs-up

I believe the messaging section of the Caremerge app needs improvement. The notifications on the app let us know that a family member has sent us a message, but we need to know which resident the family member belongs to in order to view the message. If we don't know the resident's name, we have to open the website to read the message from the notification.

Annalise

Hospital & Health Care

501-1000

October 2021

Amazing System

October 2021

Amazing System

Annalise

Hospital & Health Care

501-1000

Pros thumbs-up

Caremerge is a great program for directors, residents, and families involved in senior living communities. Creating a calendar from scratch every month can take hours, but Caremerge saves you the time and effort. Attendance records for resident participation can also be taken and reported with detailed percentages of activity types. Communication with family is made easier with announcement features that respond quickly without risking messages being buried in your email account. Residents can sign up for activities and see daily events. Overall, Caremerge is a great program with many useful features.

Cons thumbs-up

Occasionally, the app experiences difficulty in populating all the residents' names. When a staff member navigates to take attendance on the app, not all residents appear in the list, requiring staff to manually search for the resident's name. Hence, taking the attendance is not as straightforward a process as merely glancing through the list and checking for participation.

Mercy

Hospital & Health Care

51-200

October 2021

Caremerge Review

October 2021

Caremerge Review

Mercy

Hospital & Health Care

51-200

Pros thumbs-up

The software provides a convenient and efficient means for us to complete our work, offering all necessary features and functionalities.

Cons thumbs-up

There is no requirement that I am aware of. All the necessary resources to complete our job are on hand.

Karen

Hospital & Health Care

51-200

October 2021

Caremerge

October 2021

Caremerge

Karen

Hospital & Health Care

51-200

Pros thumbs-up

Life enrichment coordinators serve as the pivotal point for planning and communication. With Caremerge tools, they can efficiently organize engaging activities and events, while also communicating participation details with residents and families. When residents are involved and families feel included, it leads to higher levels of satisfaction. Caremerge is an excellent way for community staff to showcase top-quality services and to keep families involved and informed.

Cons thumbs-up

The Calendar design lacks the option to add month names as an easy header insert for each month. One of the challenges in designing a professional-looking calendar is finding a suitable clipart of the right size to use as the month name.

Michael

Medical Practice

51-200

October 2021

Comprehensive and Simple

October 2021

Comprehensive and Simple

Michael

Medical Practice

51-200

Pros thumbs-up

Our software may not integrate, but it provides users with a user-friendly UI, templates for repetitive tasks, and comprehensive features.

Cons thumbs-up

I have not used any other software to document, so I am unable to identify any flaws.

Beth

Hospital & Health Care

11-50

October 2021

Great Asset

October 2021

Great Asset

Beth

Hospital & Health Care

11-50

Pros thumbs-up

The feature to schedule activities continually without needing to re-enter every month is quite convenient.

Cons thumbs-up

Customizing font for each calendar day isn't available; you can only change the font for the entire calendar.

Kailey

Arts and Crafts

10000+

October 2021

Terrific Software

October 2021

Terrific Software

Kailey

Arts and Crafts

10000+

Pros thumbs-up

The interface is user friendly and efficient. You can quickly locate what you need with ease.

Cons thumbs-up

Care Merge has no downsides. I appreciate its functionality.

Stephanie

Facilities Services

51-200

October 2021

Caremerge Review

October 2021

Caremerge Review

Stephanie

Facilities Services

51-200

Pros thumbs-up

I have tried several electronic medical records systems and found this one to be user-friendly, with an easy-to-learn system and navigation.

Cons thumbs-up

I feel like there are different areas of the system that should be easier to access and features that would add to the system.

Sarah

Hospital & Health Care

201-500

October 2021

Ease of Use

October 2021

Ease of Use

Sarah

Hospital & Health Care

201-500

Pros thumbs-up

It's helpful that I can retrieve the necessary resident information without any excess data.

Cons thumbs-up

The process of logging in appears to be multi-stage and eventually opens three windows.