CareStack

What Is CareStack? 

CareStack is a cloud-based dental practice management software designed to support daily workflows. It offers a range of features, including a patient portal, treatment planning, revenue cycle management, digital imaging integrations, two-way patient texting, reputation management, and electronic prescriptions. The platform also includes reporting and analytics capabilities that allow practices to monitor production, collections, provider productivity, and other key metrics. With CareStack, dental practices can manage their revenue cycle, work toward growth objectives, and improve patient care. 

What Is CareStack Best Known For? 

CareStack dental software is best known for its implant tracking feature that allows practices to monitor implant timelines and manage patient concerns more effectively. It also identifies affected patients in case of implant failures or supplier recalls, helping practices provide timely intervention and improved patient care. The software is a strong fit for practices managing a growing volume of implant cases, coordinating care between general dentists and specialists, or operating across multiple locations. 

How Much Does CareStack Cost? 

The pricing for CareStack starts at $829/month, with the following two plans: 

• Essentials: Pricing starts at $829/month, including multi-specialty scheduling, online appointments, charting and treatment planning, native imaging, and more.
• Intelligence: Pricing starts at $1,299/month, and adds AI-powered clinical notes, voice perio charting, AI-assisted X-rays, and clinical diagnosis tools.

The software also includes optional add-ons such as VoiceStack, CareRevenue, and Ace DSN. 

In addition to the base subscription costs, organizations should account for the following potential expenses: 

• Implementation: Usually priced between $1,500–$6,000 (one-time), covering system setup, workflow configuration, and go-live support, with the price varying by how many locations the practice has 
• Data Migration: Commonly priced in the range of $1,000–$5,000 (one-time), depending on how much patient data, imaging, and billing history needs to move from the old system 
• Training And Onboarding: Typically falls around $500–$3,000 (one-time), covering sessions for front-office and clinical staff, with extended or on-site training costing more 
• Integrations: Often comes in between $100–$1,000/month, depending on how many third-party tools are connected, such as imaging, payment processing, or analytics platforms 
• Customization And Configuration: Usually priced between $500–$2,500 (one-time), depending on needs like custom forms, report templates, and workflow setup for multiple locations 

User reviews generally describe CareStack's pricing as good value for consolidating multiple tools into one platform. Many users find the cost reasonable given the added AI features, though some note messaging limits as a drawback for larger practices needing higher usage caps. 

Contact us for a personalized CareStack pricing quote tailored specifically to your requirements. 

Disclaimer: The pricing is subject to change. 

CareStack Integrations 

The software supports integration with multiple software systems and solutions, including: 

• RingCentral 
• Mango Voice 
• Dexis 
• Carestream 
• GoTo Connect 
• DoseSpot 
• Heidi 

How Does CareStack Work? 

Follow the steps outlined below to get started with the software: 

• Log in to the software using your credentials 
• Schedule and manage appointments with an intuitive calendar interface 
• Send automated appointment reminders via text or email to reduce no-shows 
• Document clinical notes using pre-built or custom templates 
• Process payments securely with credit card processing and Pay-By-Text 
• Manage claims and track reimbursements through a centralized dashboard 
• Conduct virtual consultations with built-in teledentistry features 
• Monitor practice performance with advanced reporting and analytics tools 

Book a free CareStack demo session for a detailed walkthrough of the software’s key functionalities. 

Who Is CareStack For

The software is suitable for dental organizations and practices of all sizes. It is ideal for: 

• Groups and DSOs 
• Dental startups 
• Mobile dental practices 
• Specialists 

CareStack Features

Some key features of the software are:

Dental Patient Portal

CareStack offers a secure online platform that allows patients to stay connected with their dental office. Patients can book appointments, make payments, and access treatment plans online through a centralized interface to reduce administrative burdens. Additionally, the portal is protected by two-factor authentication, ensuring secure access to medical records, treatment plans, and account details. 

Treatment Planning 

This feature helps dental practices create and manage customized treatment plans. Providers can break treatments into phases, set timelines, and assign coordinators to track progress. Its drag-and-drop interface enables quick adjustments, making it simple to organize and compare different plans. Patients can also review alternative treatments and insurance details to make informed decisions about their care process. 

Periodontal Charting 

CareStack enables dental organizations to accurately track and assess patients’ gum health. It records key metrics like pocket depth, gingival recession, bleeding, and furcation, helping providers diagnose and monitor periodontal conditions. The software also features a clear, color-coded layout with preset templates for documentation and communication with specialists. 

Teledentistry 

The software allows dental providers to conduct virtual appointments using integrated audio and video tools. They can review medical histories, discuss symptoms, analyze images, and plan treatments remotely, improving accessibility for patients. Moreover, the feature automatically connects to the patient’s chart and launches the conference window, ensuring a smooth and efficient consultation experience. 

Insurance Claims Management 

CareStack software supports insurance claims management by allowing dental practices to track claim statuses in real time without requiring manual reports or external spreadsheets. The system integrates directly with the clearinghouse, enabling direct claim submissions and updates without requiring additional logins. This automation improves efficiency, reduces administrative workload, and helps practices receive insurance payments faster. 

Membership Plans 

Practices can build and manage in-house membership plans through an integrated portal. Admins set custom benefit tiers, enroll patients, and let renewals process automatically. Discounts apply on their own once a plan is active, and staff can check member activity or plan performance from the same screen. 

Patient Referral Management 

Referral tools let providers create, receive, and monitor patient referrals without a separate system. The platform handles secure communication between practices, automated referral workflows, and referral tracking through built-in reporting dashboards. This keeps referral status visible at each stage and supports coordination between providers. 

Revenue Cycle Management 

CareStack tracks insurance balances, patient balances, claims, and collections for the practice. Staff pull aging reports, check financial dashboards, manage claims, and send Text-to-Pay requests to patients. Billing tasks, from tracking receivables to reviewing payment activity, stay tied to the practice's financial records. 

Supplementary Features 

Electronic Prescriptions 

DoseSpot integration lets providers create, send, and manage prescriptions digitally. The system supports controlled substance prescribing and keeps a record of every prescription tied to the patient chart. 

Digital Imaging 

Connections with major dental imaging systems let practices capture, store, and view patient images. Built-in tools cover image enhancement and annotation, with support for multiple imaging devices. 

Reputation Management 

Built-in tools collect and monitor patient reviews from one dashboard. Practices can automate review requests, customize outreach campaigns, and manage feedback pulled in from several review platforms. 

Clinical Notes 

Notes launch automatically based on the procedure or treatment status being documented. Providers build templates, merge notes together, save drafts, and keep patient documentation organized. 

Lab Case Management 

A built-in module tracks lab cases from submission through completion. Staff record lab details, monitor timelines, and link each case directly to the related appointment. 

Appointment Reminders 

Automated reminders go out by text, email, or voice call ahead of appointments. Practices customize message templates, set reminder timing, and track confirmations from a central dashboard. 

CS Pay™ 

CS Pay™ supports card-on-file storage, payment plans, text-to-pay, online payments, and partial refunds, the functions most practices rely on to process patient payments each day. 

Is CareStack Right For You? 

If you are looking for an all-in-one dental practice management system to manage scheduling, billing, patient records, and more, CareStack could be the right fit for you. This cloud-based solution helps manage operations by integrating all essential features into one platform.

It also supports a structured transition with no data loss, provides dedicated training at your convenience, and offers 60 days of onboarding support along with a lifetime of free customer assistance to help you get the most out of your system. 

Moreover, CareStack prioritizes security and compliance, offering a HIPAA-compliant platform that meets SOC 2 Type 2 and ISO certification standards. Trusted by 3,000+ dental practices, including Namay Dentistry and Bellano Dental Health, the vendor ensures your data remains secure while allowing you to focus on managing workflows and improving the patient experience. 

Still not sure if CareStack dental software is the right choice for your clinic? Read CareStack reviews or call us at (315) 215-3447, and we will help you make the right decision.