Pros 
Having scheduling, session notes, data collection, billing and client information in one system is what I appreciate most about this software.! It keeps everything organized in a single place and makes daily work much more convenient!
Cons 
Sometimes the platform runs slowly, has occasional glitches or logs users out without warning. It also takes time to learn especially for someone new to the system.
Pros
Writing session notes in CentralReach was one of the better parts of using it and the schedule layout was also simple to pull up and review.
Cons
Data collection was unreliable at times, mostly because my company only used the website instead of the app. As an RBT, having the system save tracked data correctly is extremely important but CentralReach would randomly log me out (likely because we were using only the web version) and it would wipe out everything I had entered up to that point if I had not manually hit save after every single data point.
Pros
Is very comprehensive for ABA work! It lets users upload reports and includes a dedicated training section. My ABA coworkers felt data collection was simple to manage and scheduling was fairly easy too.
Cons
For ST and OT though, it felt more outdated and less accessible. The note sections could be edited which did help usability but it still always seemed to take longer to finish and submit OT/ST notes. The training process for learning CR was also very time-consuming. On top of that, locating items and customizing the site just wasn't very friendly for people who aren't tech-savvy.
Pros
I find the interface simple and simple to navigate and even the after-sales support has been consistently helpful and responsive.
Cons
After they rolled out recent updates, particularly to the filtering system, my experience became noticeably more difficult as workflows were disrupted and I sincerely hope they decide to revert those changes.
Pros
I appreciate how the platform consolidates the diverse components of ABA therapy alongside the business-side features, creating a more cohesive workflow for clinicians and administrators.
Cons
As an RBT, I often struggle with the fact that preparing and converting notes during sessions is not simple or quick, leading many of us to express dissatisfaction with the process.
Pros
As a regular user, I value that this platform consolidates numerous functions into one SaaS offering while providing both desktop and mobile capabilities, which lets me work smoothly across different devices.
Cons
Unfortunately, I've experienced outages and recurring errors that disrupt my work and I've noticed that the desktop and mobile versions sometimes differ in features or lack compatibility, which is frustrating.
Pros
I'm pleased that the platform is simple and uncomplicated to navigate, making everyday tasks much simpler.
Cons
One frustrating issue for me is that calendar views fail to update when changes are converted and several management tools are cumbersome to operate.
Pros
Because it's an all-in-one platform, I find it much easier to locate everything I need across the system.
Cons
Scheduled maintenance that brings the system down causes me significant inconvenience and I often find that the utilization module doesn't compute metrics with sufficient accuracy, additionally, several features fail to operate the way they should.
Pros
I find the customer support exceptional since I have a dedicated manager attached to my account and the company continuously refines the product to simplify the client experience, additionally, the powerful learning platform for the ABA field keeps expanding and is responsive to what clients request.
Cons
I've noticed that the help SOPs are not consistently current, because agents will forward them to me yet I often need to follow up repeatedly before receiving effective assistance, the Scheduling AI appears to be an initial-stage feature and so far it hasn't reduced the time my team spends on planning, furthermore, reporting and progress-tracking within the learning platform are underdeveloped, which makes it difficult for me to monitor learning outcomes.
Pros
From my experience, the customer support is phenomenal , genuinely the best I have come acrossed among any tech platforms I have used , and their responsiveness and helpfulness have made a real difference for my practice, additionally, the software is extremely comprehensive and offers deep customization that can be adapted to a wide variety of practices and service delivery models. While I find it particularly well-suited for ABA programs, it also serves other billable services effectively, including speech/OT, counseling and diagnostic evaluations, which makes it versatile for multi-disciplinary teams like mine.
Cons
Getting everything configured required a considerable investment of my time and energy to establish the ideal customizations and to document the unique workflows of our organization in detail, after I put in that effort it proved to be very powerful but without committing to that setup work it can be overwhelming and I would simply miss out on many of the platform's best features.
