-200x80.png "ChiroSpring")
Pros 
Right from the start, this software has been easy and simple to use!! Everything is organized clearly, laid out well and just makes sense. It genuinely helps improve our daily workflow and makes our lives better on a daily basis.
Cons 
I really don't have any complaints about the software and I especially appreciate the support team whenever we need help with anything.
Pros
After several years on this software, I can say it offers solid value for the price compared with other systems I've used! Notes are simple to complete and the scheduling and billing tools are also very manageable which is a big deal. While most software lets you build macros, this one makes that process very easy. The part that really keeps me happy with it though, is the customer support. Whenever I run into an issue or have a question, they consistently respond within an hour or by the next business day. They also provide plenty of helpful videos for troubleshooting and explaining how things work :))
Cons
A change I'd really like to see is how edits to key items can impact older notes. In my opinion, updates should apply only to notes going forward instead of changing past documentation.
Pros
Having everything bundled into one system was appealing in theory. The idea of patient texting, forms, electronic billing and patient statements all being included for one price sounded like a really good setup.
Cons
Once we actually started using this software, it felt like they tried to do too much too fast. Even the simplest tasks took way too many steps. The providers really disliked the notes because there were too many options and building or customizing your own templates took a lot of time. On top of that, to get copays, coinsurance and deductible information to pull correctly at checkout, the provider note had to be started and attached to the fee slip and even then it still often pulled incorrectly or did not pull at all. There were just SO MANY STEPS. Maybe it could work better for an office that does not collect payments at the front desk or for a cash-only practice but everyone in our office hated it. We completed all the trainings and watched plenty of videos and it still was not working well for us. Maybe in five years, after they work out the bugs, it will be there but right now it is not.
Pros
Between the support team, the patient experience and the ability to customize our office setup with notes and more, this software has been excellent for us!
Cons
Honestly nothing stands out as a downside. They've been very responsive to every question and always quick to return emails and calls.
Pros
Any time I have a question, the support team is there and gets back to me quickly. The layout is very user friendly for both newer chiropractors and those with more experience. I also appreciate how flexible it is when setting up note preferences. The software feels very all in one especially with the GrowthHub package which is what I chose. Having the online scheduler has been a huge plus as well.
Cons
One of my biggest frustrations is that notes do not autosave while you are actively working on them. I was also disappointed that none of the available note templates were designed for pregnancy or perinatal patients and there were not any for pediatrics either. I was able to build my own templates but it definitely took extra time.
Pros
Right from the start, the interface has been appealing and the HIPAA security gives us confidence. It also offers good value for the price and customer support is consistently reliable, often good and at times even better than we expected!
Cons
The interface felt slow and a bit outdated on the desktop version. That said, we're looking forward to moving to 360 in hopes of getting better usability and improved efficiency for our office.
Pros
Was easy to get started with and the tutorials do a really good job of walking you through everything. It gives our office good value, makes it simple to track claims that are still in process and the doctor notes are practical and detailed enough for what we need. Customer support also responds fast and is very helpful :)
Cons
Not being able to use our own phone number for texting is a bit limiting. The texting system also doesn't really track internal tasks or let us assign those tasks to other employees which would be useful. On top of that, the end-of-day reporting could be much better if the information were pulled into a single sheet instead of having to jump around to find everything.
Pros
Simple to figure out and the support team has been incredibly helpful whenever any issues come up. We've also received a lot of compliments from patients about the reminders we send out. It's really nice having so many built-in options available instead of having to handle everything manually yourself.
Cons
I don't like that the chief complaints form can't be changed once it's been submitted. I also wish that when adding a product to a patient's account, there were a way to apply payment directly from their unallocated balance instead of needing to enter a new payment or go to another section just to assign that unallocated amount to the product.
Pros
Our office really values the patient portal especially since patients can book their own appointments, view their records and send messages without needing extra help from staff.
Cons
Getting someone on the phone is nearly impossible. Email replies do come back quickly but there are times when a long back-and-forth over email could have been resolved much faster with a single phone call.
Pros
I like how quickly notes can be entered! The Ditto feature is a favorite of mine and the updated billing features have been a big plus too.
Cons
A feature I'd still like to see is a toggle that lets you hide or unhide cancelled and rescheduled appointments. That would keep the scheduler cleaner and make it easier for providers to focus on who is actually coming in, while still allowing the front desk to switch back and view all prescheduled appointments for the day.
