Pros 
I would give them zero stars if I could. After more than a decade with this company, the sole factor keeping me here is that all our client data and files, past and present, are locked into their system. Otherwise, I have absolutely no satisfaction with their service.
Cons 
Their communication is absolutely terrible, I've lost count of how many messages I've sent that received no reply at all. Meanwhile, their prices keep climbing and the system is unbearably slow. If I weren't so close to retiring, I would have switched to another platform long ago.
Pros
Over two years ago, I bought Clinic Source services hoping to make my psychotherapy practice run more smoothly. The sales pitch was convincing and we were promised that any system problems could be fixed with the right adjustments. We were also assured that the software was built specifically for psychotherapy practices. Sadly, none of that turned out to be true.
Cons
From the very start, we ran into a host of issues... billing glitches, poor integration across modules, inaccurate reports, faulty accounts receivable data and missing diagnostic codes in documentation... which forced me, despite not being tech-savvy, to invest huge amounts of time learning how to create and modify documents just to make the system usable since it was essentially nonfunctional without those fixes. The software was overly complicated and added so many unnecessary steps that we had to hire extra staff just to keep the practice running and when we reached out to support, we were usually redirected to a message board where changes only happened if enough users voiced the same concern. I even sent a detailed letter pointing out how ill-suited the program was for behavioral health providers and requesting specific reductions in redundant steps and the company's response was to admit that their platform falls short for our field, with no immediate plans to address the issues, only a vague promise to notify us if updates ever came. Anyone who knows the nightmare of switching EHR systems understands how expensive, time-consuming and stressful that process is and I strongly caution other behavioral health providers against using this program. It has cost us thousands of dollars and countless hours with little to show for it!! On a positive note, we have since found an excellent, reasonably priced EHR that has greatly simplified our operations and when the company itself acknowledges that its product isn't suitable for behavioral health, that should be all the warning you need.
Pros
No positives at all! I found nothing good with this software!
Cons
This company only offers a one-hour demo with no trial period and that makes it nearly impossible to judge whether the software will actually work for a real practice and for a solo practitioner like me, the product simply isn't a good fit. they offered two months free but once you're locked into a contract, that incentive loses its value and I was forced into a quick decision because my previous software provider was discontinuing support so I had to act fast though their team did help remotely with data migration and support. Right from the start, data entry was frustratingly slow and visually overwhelming, I didn't even use the billing features. And when the contract ended, they cut off access to backup data and only provided it afterward, along with attachments and a video tutorial for self-migration which is a stark contrast to other companies that handle data migration and support before taking final payment or ending the contract. if you have an in-house IT person, maybe it's doable but as a solo practice owner, I simply don't have that kind of time and what they could have done remotely in 15 minutes took me hours and I still can't complete it due to error messages. If you're a small business owner, I'd strongly recommend Simple Practice instead... it's more affordable, easier to use and covers both documentation and billing well so save yourself the frustration and skip this one.
Pros
ClinicSourse saves all the data for patients that you need that to all secure and sound. From medical records to personal information this software is really nice with handling all your operations. Coupled with the billing services which are really accurate and helpful I would definitely recommend.
Cons
I don't like clicking SAVE for everything that I update, the data should be automatically saved.
Pros
Takes little time to learn it and once you get your hands on it it gets fairly easy.
Cons
Some functions such as billing are easy but not smooth. You have to go back and forth between two pages for date switching.
Pros
Basic functions are easy to use and it is affordable to purchase.
Cons
Terrible customer support service. They never respond to your compliant, your email or your phone.
Pros
The software is user-friendly and customer support service is very responsive. They address issues in timely manner and save your time.
Cons
No cons
Pros
Affordable and simple to learn - suitable for small sized practices.
Cons
The training manuals need improvement, they increase price without any notice, and it is not intuitive. and its interface layout can be improved.
Pros
It is user-friendly and more efficient and it enables you to have access to previous session notes.
Cons
The documentation process may take some time but as a whole, the software is very useful.
Pros
It is easy to use and it has superb customer support service. The training session was very helpful and informative.
Cons
We experienced duplication of services codes on progress notes. Template designs need improvement.
