Cognizant RCM Reviews

Overall Rating

45 Reviews

Excellent
51%
Good
18%
Average
24%
Poor
4%
Terrible
2%
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Ajit S.
Hospital and HealthcCare
500+ Employees
October 2025
Transparent costs, shifting contacts
October 2025
Transparent costs, shifting contacts
Ajit S.
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

From my experience, their pricing approach was very clear and conducted with a professional tone, so I never had to worry about validating the invoices they presented; everything matched up. The teams completed each task on schedule and the CTS client manager provided consistent, regular oversight of the work.

Cons thumbs-down

We noticed that CTS had a very high attrition rate, which meant our assigned resources, client relationship managers and SPOCs changed far too often; as time went on, we also felt that task quality slipped because the focus seemed to shift more toward meeting targets than maintaining quality.

Anonymous
Medical Practice
50+ Employees
April 2025
Streamlines complex development tasks
April 2025
Streamlines complex development tasks
Anonymous
Medical Practice
50+ Employees

Pros thumbs-up

I've relied on Cognizant's deep domain knowledge,particularly around CRM/ERP systems and cloud platforms,to simplify complicated development work and their direction has helped me move projects forward faster while producing scalable, secure solutions that foster innovation.

Cons thumbs-down

That said, because they're such a big organization, I've sometimes experienced slower response times and a lack of tailored support, which can be especially frustrating when I'm working on smaller or mid-market initiatives.

Anonymous
Pharmaceuticals
500+ Employees
May 2024
Poor communication from experienced staff
May 2024
Poor communication from experienced staff
Anonymous
Pharmaceuticals
500+ Employees

Pros thumbs-up

I've found the team to be exceptionally well-qualified and seasoned, with a depth of experience that consistently shows in their work.

Cons thumbs-down

From my experience, there's room to enhance how they communicate, because clearer and more proactive dialogue would substantially increase the value of the services they offer to clients.

Anonymous
Hospital and HealthcCare
500+ Employees
April 2024
A strong product with great partnership
April 2024
A strong product with great partnership
Anonymous
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

In my experience with their overall roll product, I've found they possess strong qualities, provide useful tools and maintain capable staffing and they deliver comprehensive assistance when I partner with them

Cons thumbs-down

I'm concerned that the pricing is relatively high and I don't see it being sustainable for us over the long term.

Anirudh G.
Hospital and HealthcCare
500+ Employees
March 2024
Fast launch, poor code quality
March 2024
Fast launch, poor code quality
Anirudh G.
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

I appreciated that our delivery cadence accelerated, which translated into a quicker time to market and I thought the Business Analysis team was especially strong and responsive.

Cons thumbs-down

For me, the documentation and code quality weren't up to the mark and I ended up spending extra time fixing inconsistencies because the st andards weren't consistently maintained.

Anonymous
Insurance
500+ Employees
December 2023
Skilled teams but complex and pricey
December 2023
Skilled teams but complex and pricey
Anonymous
Insurance
500+ Employees

Pros thumbs-up

I've worked with their team and found they employ very skilled people with strong experience and I've seen them routinely go the extra mile to deliver real value; they also manage third-party resources effectively and compared with other firms I often encounter more local resources available to support projects.

Cons thumbs-down

I've noticed their pricing can be higher than the market average, which may be a concern for budget-conscious work and the organization is quite matrixed, so navigating decisions and accountability across groups can sometimes be cumbersome.

Anonymous
Hospital and HealthcCare
500+ Employees
September 2023
Expert help, however lacking innovation
September 2023
Expert help, however lacking innovation
Anonymous
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

We've benefited from their deep talent expertise and the commercial flexibility they provide, which has made conducting our business noticeably smoother and far less stressful.

Cons thumbs-down

I found that, for the most part, our needs were primarily addressed through the Google Cloud migration, but I was hoping they'd offer more forward-thinking, creative strategies to help accelerate our cloud-based business growth, which I ultimately didn't find.

Syed Mohammed I.
Hospital and HealthcCare
500+ Employees
July 2023
A great culture with no bonds
July 2023
A great culture with no bonds
Syed Mohammed I.
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

From my experience, the workplace culture is strong, internships are well-structured, there's a genuine emphasis on equality and ethical conduct and there are no bonding obligations; overall, everything about it feels positive.

Cons thumbs-down

In my view, they'd be better off focusing on c andidates' actual skills and demonstrated abilities rather than just their years of experience, because that would give skilled but less-experienced people a fair shot.

Subramanyam G.
Hospital and HealthcCare
500+ Employees
July 2023
Strong career and learning opportunities
July 2023
Strong career and learning opportunities
Subramanyam G.
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

I value the career opportunities, the roster of clients and the developmental learning I get, which makes me give this organization a thumbs up.

Cons thumbs-down

Although I recognize it as one of the top workplaces, I have still witnessed CTS go through layoffs, so it's not immune to them.

Anonymous
Hospital and HealthcCare
500+ Employees
June 2023
Good mission, hard to get in
June 2023
Good mission, hard to get in
Anonymous
Hospital and HealthcCare
500+ Employees

Pros thumbs-up

I appreciate its mission and values and how it continually changes and adapts to shifting environmental factors and client requirements, which I believe is essential; I also find the vision outst anding, although I'm not sure how competitors compare.

Cons thumbs-down

Despite being qualified, I haven't been contacted for a role or given an opportunity; I don't know much about this particular solution, but I believe I could contribute new ideas based on my industry knowledge and experience.