Community CareLink

What Is Community CareLink?

Overview

Community CareLink is a cloud-based EHR software tailored for community and healthcare organizations. It provides health systems with robust tools to measure social determinants of health, enhance patient care, and track program outcomes at individual and community levels. Core features of the software include secure messaging, scheduling, custom reporting, and referral networking.  

What Is Community CareLink Best Known For?

Community CareLink is renowned for its customizable reporting capabilities in case management. The software allows users to track and report treatment program outcomes, capturing community-wide trends and insights for informed decision-making and identifying vulnerable populations in need of assistance.  

Community CareLink Pricing

The software offers pricing plans tailored to every organization. Request a custom quote now to get your unique plan. 

Community CareLink Integrations

The vendor has not disclosed information regarding its third-party integrations.

How Does Community CareLink Software Work?

Here’s how you can navigate the software after logging in:

  • Fill in patient information, including demographics, medical history, and insurance details
  • Track client progress and needs over time through customizable workflows
  • Refer clients to community resources and partners with a single click
  • Generate and manage bills through the integrated billing module
  • Measure the outcomes of health projects at individual, organizational, and community levels
  • Generate custom reports and analytics to gain insights into your practice's performance
  • Streamline communication and collaboration with built-in messaging and secure file-sharing

You can also schedule a free Community CareLink software demo to get a quick visual walkthrough of the software’s functionalities.  

Who Is Community CareLink For?

CareLink case management EHR system accommodates organizations of all sizes within the social safety net, with typical users including: 

  • Nonprofit organizations 
  • People-serving organizations  
  • Government agencies   
  • Community-minded organizations  
  • Substance abuse centers  
  • Foundations and funders  
  • Public health agencies  

Community CareLink Features 

Here are a few key features of the Community CareLink software:  

  • Scheduling

The software allows users to easily book, reschedule, and cancel appointments, ensuring efficient patient management. The scheduling feature in Community CareLink also enables patients to view their healthcare providers' availability in real-time, avoiding scheduling conflicts. Clinicians can also set up automated reminders to reduce no-shows and improve patient attendance rates.

  • Secure Messaging

With secure messaging tools, healthcare providers can share patient information, discuss treatment plans, and collaborate on patient care seamlessly. Messages are encrypted to comply with privacy regulations, ensuring the confidentiality and security of sensitive patient data. This feature enhances communication efficiency, fostering improved coordination among healthcare teams.

  • Charting

Community CareLink's charting feature offers customizable templates, enabling healthcare providers to create personalized documentation formats that align with their specific needs. The customizable approach and intuitive interface simplify the charting process, saving time and minimizing documentation errors.

  • Referral Networking

The referral networking feature in Community CareLink streamlines the referral process, eliminating the need for manual paperwork or phone calls. Healthcare providers can generate referral orders, track the status, and receive notifications upon referral completion.

Is Community CareLink Right For You?

If your organization is in search of tailored case management and EHR solutions for the social safety net, Community CareLink could be an ideal choice. The platform consolidates patient intakes, referral networking, progress notes, and outcomes metrics into a unified dashboard. It offers case managers a user-friendly interface for efficient client care coordination. 

The software boasts in-depth reporting capabilities, enabling the analysis of service delivery effectiveness across various locations, funders, or periods. As a secure, cloud-based system, Community CareLink eliminates upfront IT costs and risks associated with on-premise systems. 

Furthermore, its HIPAA-compliant platform ensures the security and confidentiality of sensitive patient data, meeting stringent regulatory standards to safeguard information. 

Still not sure if Community CareLink software is the right choice for you? Contact us at (315) 215-3447, and our expert team will help you make an informed decision.  

Community CareLink Pricing Plans

Pricing depends on your organization's size and requirements.

PROS

CONS

  • User-friendly interface for seamless navigation  
  • Customization complexity for a few advanced features  
  • Streamlines electronic medical records and case management   
  • Potential learning curve for new users, according to some Community CareLink reviews  
  • Offers reporting and analytics tools for data-driven decisions  
  • Limited mobile accessibility options 
  • Enables outcomes tracking for multiple locations   
  • Secure messaging tools enhance communication and adherence 

Community CareLink Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Today's most popular FAQs

How does Community CareLink help health systems?

Community CareLink helps health systems strengthen care coordination and management of vulnerable patient populations. It allows clinical staff to electronically refer patients to case managers and community organizations directly from EHR workflows. The software also offers reporting tools for tracking program outcomes and facilitates connections with local healthcare payors and providers to address social determinants of health projects.

How much does Community CareLink cost?

Community CareLink behavioral health case management software offers customizable pricing plans based on your organization’s specific requirements. Get your personalized quote today!

Is Community CareLink cloud-based?

Yes, Community CareLink is a cloud-based software.

What are the main features of Community CareLink?

Some key features offered by Community CareLink include narrative reports, secure messaging, scheduling, a billing module, progress notes and much more.

What level of support does Community CareLink offer?

Community Care Link software offers phone, e-mail and form submission support options.

Who are the main users of Community CareLink?

The main users of Community CareLink include healthcare communities, substance abuse centers, mental health facilities, government and funding organizations.

Community CareLink Pricing

building-img

Small Organization

tick-img

Within Budget

building-img

Medium Organization

tick-img

Within Budget

building-img

Large Organization

tick-img

Within Budget

Community CareLink reviews

Overall Rating

5 Reviews

Excellent
60%
Good
20%
Average
20%
Poor
0%
Terrible
0%

Rebecca S.

Hospital & Health Care

11-50 employees

August 2022

Healing House

August 2022

Healing House

Rebecca S.

Hospital & Health Care

11-50 employees

Pros thumbs-up

I find this software to be extremely user-friendly, and the minimal training required has been a great advantage for our team. The ability to trace back any changes made in treatment, such as dose, frequency, or cancer-related events, is incredibly helpful. These changes are recorded and presented graphically, allowing for easy visualization. Whether in a small practice or a multi-level hospital, this software meets all of our needs and enables our staff to spend more time with program participants.

Cons thumbs-up

It is challenging to think of anything we didn't like about this software. Prior to using Community CareLink (CCL), we relied on Excel spreadsheets and formulas to retrieve data. During the implementation process, there were a few minor glitches that required reprogramming. However, the exceptional customer service we received from FirstCall resolved these glitches promptly. We have been using Community CareLink for over 2 years now, and it continues to fulfill all our needs, even during the COVID pandemic. It has allowed us to gather crucial data, leading to additional funding opportunities for Healing House.

Vincent M.

Hospital & Health Care

11-50 employees

August 2022

Customizable and Supportive Software

August 2022

Customizable and Supportive Software

Vincent M.

Hospital & Health Care

11-50 employees

Pros thumbs-up

One of the major advantages of this software is its customization feature, which allows us to tailor it to our specific client needs. We were able to sit down and modify it to perfectly align with our requirements, ensuring a personalized experience.

Cons thumbs-up

As with any software, there were initial challenges and a learning curve until we became familiar with it. As our organization grew rapidly, we encountered issues like outgrowing server space and experiencing lag time between screens. These challenges were overcome through continuous improvements and upgrades.

Wesley W.

Civic & Social Organization

11-50 employees

August 2022

Referral Management Made Easy

August 2022

Referral Management Made Easy

Wesley W.

Civic & Social Organization

11-50 employees

Pros thumbs-up

I appreciate the ability to send referrals to different agencies seamlessly, which is a crucial aspect of our work. The availability and responsiveness of the software's staff when encountering issues have been valuable in ensuring smooth operations.

Cons thumbs-up

One drawback is the need to open several tabs to re-input the same information, which can be time-consuming and redundant. Additionally, the loading time for each screen is longer than desired, adding extra hours of work for the staff.

Tara R.

Philanthropy

11-50 employees

March 2022

CCL - Easy to Use and Supportive Staff

March 2022

CCL - Easy to Use and Supportive Staff

Tara R.

Philanthropy

11-50 employees

Pros thumbs-up

I find CCL to be incredibly user-friendly and easy to navigate, which is a significant advantage for me as I'm not particularly tech-savvy. I can confidently demonstrate how to use this software to my team members, indicating its simplicity and accessibility. Whenever I need to find specific information, I can locate it promptly. However, the best part of CCL is undoubtedly its staff. From the initial training sessions, I eagerly looked forward to our meetings. The support team is responsive and quick to address any queries I may have. Their friendly and kind demeanor makes them feel like an integral part of our own team.

Cons thumbs-up

Adapting to this software was initially a learning curve for both my staff and me. Since we were accustomed to using paper and sticky notes for all our work as a small non-profit organization, transitioning to remote work during the pandemic necessitated the abandonment of physical files. However, CCL made this process seamless and provided unwavering support at every step, ensuring that we adjusted as easily as possible to the new system.

Mollee F.

Civic & Social Organization

11-50 employees

March 2022

Versatile Options and Timely Support

March 2022

Versatile Options and Timely Support

Mollee F.

Civic & Social Organization

11-50 employees

Pros thumbs-up

The software offers endless options and allows for easy customization to suit our specific needs. If we have a particular program to develop, we can create tracking methods specifically tailored to that program. Furthermore, if we encounter a requirement that isn't already covered by existing features, there are dedicated individuals available to assist us in creating the necessary components promptly.

Cons thumbs-up

The only challenge I face is not a fault of the software itself, but rather a result of my own scheduling constraints. There are so many options and features within the software that I have yet to fully explore and utilize to their full capacity. While this abundance of functionalities is actually a positive aspect, it means that I have yet to scratch the surface and need more time to dedicate to fully understanding and leveraging the software's capabilities.