DeepScribe Software

Cons

I discovered they enforce an automatically renewing contract so after I trialed the product and paid a significantly larger sum than what other vendors charge unless I cancel within thirty days I'm locked into an additional twelve-month commitment and the fees feel disproportionate to the value provided, leaving me frustrated and wary of recommending them to colleagues.

Cons

Although I appreciate the accuracy I still spend a substantial amount of time correcting and editing the notes which slows my workflow.

Cons

I forgot, initially, that the phrase "machine learning" literally implies a learning curve and I found the first three weeks to require patience and adaptation as the system learned my patterns and as I learned its quirks much like onboarding a new medical student or intern, deep scribe AI improves the more I use it and the more time I spend understanding its functions and tendencies. At the start I admit I was skeptical that it could keep up with the pace of my clinic, yet it surprised me by doing an excellent job with medication lists and past medical history, even though I remain somewhat dissatisfied with the objective/exam portion, that particular element improves incrementally each day and I am increasingly confident that we will quickly discover how to better capture the physical exam in a way that meets my standards. Adapting to a new workflow was another hurdle and on several occasions I neglected to activate the deep scribe AI before entering the room which was frustrating because I had to retrace steps, additionally, the app consumes a considerable amount of my iPhone battery so I had to engineer reliable charging solutions to sustain back-to-back patient visits but those practical fixes have largely been resolved and now run smoothly. The onboarding team has been exceptional throughout this process,meeting with me roughly every ten days for focused "AI coaching," responding promptly to questions and actively helping me become more proficient, yet I would appreciate more readily available video content, specifically YouTube tutorials led by power users and physician champions that highlight advanced tips, practical tricks, pearls and common pitfalls because such resources would accelerate my learning curve and help my staff and I extract greater value sooner. Speaking of staff, it did take time for our team to adjust to the revised workflow but they have moved past initial resistance and are genuinely enthusiastic about mastering the system so we can care for more patients more efficiently, the result has been a calmer, more organized clinic environment that feels more like a peaceful practice.

Cons

It turns off during recording whenever I need to access my EMR during the visit which disrupts the documentation process.

Cons

Although we lacked a direct integration with our medical software, I appreciated DeepScribe's willingness to work out a practical workaround.

Cons

In the beginning there was a noticeable delay in how fast notes were finalized although that problem has since been fully fixed, occasionally the system doesn't capture speech from very soft-spoken patients but because that is not the software's fault, I now repeat their words back to them and it successfully records the information for the note

Cons

In my experience the software sometimes misunderstands portions of the conversation resulting in occasional misinterpretations of the interaction that require manual correction.

Cons

As a user I've come acrossissues where the AI occasionally fails to capture entire notes forcing me to reprocess recordings also I can't edit items directly in the schedule when I make a mistake and the mobile app lacks the full functionality of the desktop software.