Demandforce Software

Cons

Far too many errors and inconveniences occurred for which I ultimately had to pay and the cumulative frustration was substantial. Example one: each time I attempted to open or edit my files from my home office I was presented with an error message and despite contacting IT I received no useful resolution, even after changing my password I still could not access my accounts from home which resulted in a series of unproductive phone calls to the company that never led to a permanent fix because the same error recurred every time I logged in from the supposed convenience of my home setup. Example two: I was unable to reset my password to regain entry to my account so the IT staff provided a temporary passcode while they purportedly investigated the issue, yet several weeks later that temporary credential also failed to grant me access which left my information potentially exposed to a security gap although they phoned to say that the matter had been resolved, attempting to sign in with the IT-issued passcode proved impossible and no offer of compensation was ever extended by the company. Because I am part of a sizable professional circle, I will not recommend them to anyone in my networks and intend to alert that community to how dissatisfied I am. I had hopes that entering a new passcode would solve the problem, however the IT-maintained password remained in place while they worked to identify the fault and after receiving a message from IT that the issue was fixed I still could not get into my account because that password did not work so I ultimately gave up.

Cons

We found that despite the cost the only functionality we actually utilized was the reviews request which meant in practice we were spending approximately $200 solely for an automated 'Request for Review' email capability.

Cons

I'm particularly frustrated by the customer support and the overall platform stability and I also have to spend an excessive amount of time on additional data entry when using this product.

Cons

We came across significant difficulties integrating the software with our EHR and furthermore were disappointed by the level of support provided after we chose to stop trialing their product within the allotted evaluation period we had been granted.

Cons

We discovered there was no feature that allowed us to block off appointment slots so patients would often attempt to schedule during lunch breaks or surgical blocks also the platform suffered from numerous persistent bugs and repeatedly lost synchronization with our practice management software, creating workflow interruptions that required manual fixes.

Cons

There honestly isn't much about the service that we dislike and I can't point to any significant drawbacks.

Cons

From my perspective the cost compared with what we actually received felt excessive and, in the end, did not seem to merit the price we paid.

Cons

Pricing felt steep but I would have kept using the service if my POS vendor had not terminated the integration.

Cons

Occasionally I feel the campaign templates lack the polish I'd expect and a more powerful, flexible design system with additional formatting choices would help achieve a more professional appearance as there are too few options currently, usability could be improved in places as well since sometimes the interface is less simple than I'd like. Furthermore and as happens with any software, intermittent glitches occur , clients occasionally call reporting they didn't receive a reminder or were given the wrong appointment time.

Cons

Occasionally the website's reliability and the process for handling schedule changes demand more time than I'd like and I also wish there were additional card stock choices available.