Dovetail

Dovetail Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Dovetail Reviews

Overall Rating

15 Reviews

Excellent
40%
Good
40%
Average
13%
Poor
0%
Terrible
7%
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Kim
Medical Practice
1 employee Employees
January 2024
Dovetail Review
January 2024
Dovetail Review
Kim
Medical Practice
1 employee Employees

Pros thumbs-up

As a newcomer to the system, I found it incredibly user-friendly, especially with the support available from their in-house team, who were always quick to assist.

Cons thumbs-up

I found charting a bit laggy. The software is relatively new, so there are frequent changes happening.

Lucas
Medical Practice
2-10 employees Employees
January 2022
Not ready for USA usage. Too many bugs.
January 2022
Not ready for USA usage. Too many bugs.
Lucas
Medical Practice
2-10 employees Employees

Pros thumbs-up

The interface is straightforward, and I love that I can easily use it on my iPad.

Cons thumbs-up

Insurance claims are not fully functional. There are lots of bugs, and the Front office side is not intuitive or user-friendly.

Thinh
Hospital & Health Care
2-10 employees Employees
September 2021
Unable to print statements
September 2021
Unable to print statements
Thinh
Hospital & Health Care
2-10 employees Employees

Pros thumbs-up

What drew me to Dovetail initially was its cloud-based nature. The thought of ditching server maintenance was truly thrilling. The paperless approach and the ability to text patients for appointment confirmations were also major selling points.

Cons thumbs-up

I have been unable to print statements for months now. Despite bringing this up with Dovetail for over six weeks, there's still no solution in sight. The customer service is awful, all we get are excuses, with no fixes even after six weeks. Initially, Dovetail mentioned their tech team being too busy with other pressing deadlines. Then they blamed a heavy backlog of tickets. Later, they attributed it to the large number of patients we have, causing the system to time out.