Pros 
This product has everything I need all in one place. I appreciate how it keeps evolving and stays compliant with state regulations, making it easier for me to stay on track.
Cons 
the software may experience slowdowns due to connectivity issues. Overall, the speed is moderate, but it could be faster, especially in high-paced environments. It lacks a user guide and manual.
Pros
I find it incredibly user friendly and it meets all our needs for tracking client information. Setting it up is a breeze, and any troubleshooting is easily handled. The support team is extremely helpful and persistent until the issue is resolved.
Cons
It would be beneficial to improve the speed of generating reports for quick access to information. We did appreciate more specific reports tailored to our program management needs.
Pros
I am really pleased that 10e11 is based in NY State, ensuring they are up to date with our regulatory requirements. The simplicity of the product is great. I feel like the staff at 10e11 are constantly improving the software, not just to meet requirements but because they genuinely listen to their customers.
Cons
While the product works well for outpatient settings, our Detox and IP Units struggle due to their complex medical requirements. Physicians and nurses seek a more streamlined approach to managing patients, preferably through a physician/nursing console.
Pros
I have been discovering some shortcuts on my own, but a user manual would definitely be beneficial.
Cons
Compared to other software, the interface looks outdated and lacks visual appeal. It frequently experiences glitches, and finding reports can be challenging, especially after unannounced updates.
Pros
Compared to other software I have used, this one is much more user friendly, especially when it comes to posting payments.
Cons
The reliability of reports is questionable and handling payments is not up to standard. Billing for inpatient services faces issues where essential claim details like authorizations, discharge, and intake information are missing. Manual entry is often required for paper claims.
Pros
They consistently roll out new features and provide ongoing training. Whenever I need support, it is readily available. Learning to use it and navigating through is a breeze.
Cons
Both alerts and reports lack essential data, requiring additional manual effort to obtain necessary information.
Pros
I am impressed by how user friendly this software is! Even new staff members are able to pick it up quickly.
Cons
Many previous concerns have been addressed, thanks to Bob's proactive approach in seeking user and clinician feedback. Incorporating user input has led to positive changes and advancements in the system.
Pros
Using the record is straightforward, and I appreciate the ability to easily switch between patient details, ledger, and charges. The vendor is responsive to our improvement requests.
Cons
Lack of a user guide/manual and hard financial close process are notable drawbacks also software problem resolutions lack detailed documentation for future reference.
Pros
The software supports day-to-day tasks efficiently and helps maintain compliance with policies and regulations. Features like the treatment plan buttons and status lists are really helpful, and the support team is always available to assist with troubleshooting.
Cons
Overall, there are few issues with the software. One minor drawback is its reliance on remote desktop access, limiting accessibility from anywhere.
Pros
It is fully integrated and very user friendly. I am especially fond of Power BI.
Cons
Custom feature requests may take longer to implement and there have been challenges with the billing functions, although improvements are underway.
