Pros 
I received a quick, efficient fix for my problem through Eldermark's support team and I know this was something that couldn't have been resolved easily without the specialist's back-end deep technical expertise and system knowledge.
Cons 
Honestly nothing much ... whenever I contact support, I almost always learn a useful new thing from them.
Pros
I found the person on the other end to be incredibly helpful, patiently walking me through everything I needed and making the whole interaction feel genuinely supportive.
Cons
There was nothing seriously wrong overall although the only hiccup I experienced was that the call dropped on me once which was annoying but not a deal-breaker.
Pros
I've found Eldermark to be fantastic, it's very easy to use and whenever I need help their support team is always on hand to assist and guide me.
Cons
There aren't any negatives I can point to, I'm just really excited to get up and running with Eldermark Next!
Pros
What I really appreciate is that they consistently take the time to respond to any questions I throw their way and having the brand-new, upgraded system makes my workflow noticeably smoother and more efficient.
Cons
Only downside is that clinical and billing inquiries are handled by different people which can be a little awkward at times but in my experience it hasn't created any major problems.
Pros
I really appreciated how patient the team was while they tried numerous approaches to get everything working and I found their customer service to be exceptionally helpful and responsive throughout the whole process!
Cons
There weren't any real problems with the software itself for me the only complication I ran into stemmed from a recent update on my laptop, not the application.
Pros
I found the communication, the training and how readily the Eldermark staff answered any and all of my questions in a timely manner to be outstanding and the team's friendliness throughout really made the whole experience enjoyable.
Cons
for me the only real downside was the length of time it took to get everything organized and fully operational and I genuinely wish that onboarding could have been completed in a much shorter timeframe.
Pros
I've found the IT support teams to be absolutely outstanding, consistently professional and genuinely knowledgeable when tackling our issues.
Cons
Honestly I want Eldermark to stop relying on RDP and fully embrace a 100 percent web-based solution because even though I know there's a beta program underway, that doesn't change my feeling that TSprint remains unreliable and should be phased out since it's very hit-or-miss in daily use.
Pros
My trainer truly exceeded my expectations, taking plenty of time to guide me patiently and making sure I grasped every step rather than rushing through anything.
Cons
Honestly she was outstanding and I really don't have any complaints at all to mention so there's nothing negative I can think to say.
Pros
I really value how well the app sorts information and the range of distinct communities it connects me with because that makes organizing and finding things much easier.
Cons
Too often it freezes when caregivers swap in and out during the day and I end up requesting that someone unlock it before I can carry on using it which becomes frustrating over time.
Pros
Personally, I find Eldermark remarkably user-friendly and simple to navigate since Billing, Clinical and other essential functions are all consolidated in one place and interact smoothly which cuts down on the usual back-and-forth when systems are separate, there are genuinely a wide range of settings and options available and what stands out to me is how attentively the Eldermark team listens , they respond to any issues I raise and are quick to resolve them and they also take my suggestions about improving business success and time management seriously. Most of the time they already have a system or product that meets my needs but when they don't, I've found them more than willing to develop tailored solutions, continually working to refine the product so it becomes more efficient for my specific workflows. Training is another strong point: beyond webinars and videos, I can schedule dedicated sessions for my team that are arranged around our needs, no topic seems to be left out and there's always room in those sessions to bring up any additional concerns I want to discuss. overall the integrated features, responsive support, custom development willingness and comprehensive training make this platform very practical for my operations.
Cons
One thing I struggle with is that there are numerous hidden reports in the system that could be put to much better use if accessed more frequently but I find them difficult to locate and not very simple to navigate which discourages me from using them as often as I otherwise would like.
