Pros 
I find that several built-in features are genuinely useful for tracking patient account balances and managing Explanations of Benefits (EOB), offering clear visibility into outstanding charges and payment responsibilities.
Cons 
Unfortunately, there is no printed manual provided and I am not offered face-to-face meetings with representatives; in addition, every time an update is applied it appears to destabilize the system, and I frequently run into a large number of persistent bugs and related issues that hinder daily operations.
Pros
I'm impressed by the staff's consistently positive demeanor and the high level of engagement they show.
Cons
However, I have observed that one of your support staff who assists with the software seems to require additional training to be fully effective.
Pros
The interface is straightforward and practical, and I find the support team to be absolutely outstanding,I've consistently received 10/10 help whenever I've needed it, with staff who are unfailingly attentive and resourceful.
Cons
At the moment, I can't come up with any complaints or issues to report!!!!
Pros
1. Their sales and technical support have been outstanding; I have consistently found them ready and willing to assist with any question or concern I raise, which really reassures me while using the system. 2. The products themselves are excellent, and whether I am working with the front desk module or the billing and collections module, everything has been relatively easy to implement, and whenever I need help a single phone call to support usually resolves the issue. If I am just launching a practice or managing a clinic with six doctors, I've learned they provide solutions that can be scaled to fit those different needs. 3. The SOAP notes functionality is very comprehensive, although it required some effort on my part to understand and set up; once configured it tends to work quite well for our workflows.
Cons
1. I still feel the SOAP notes layout and exam sections need further refinement to be more intuitive and easier to implement and customize, and it would significantly improve usability if the format were made friendlier for configuration; additionally, expanding the breadth and reliability of voice dictation within each area of the SOAP note would greatly streamline documentation and reduce the learning curve.
Pros
I appreciate how intuitive every function is across both appointment scheduling and billing tasks, which streamlines my daily administrative workflow significantly.
Cons
There are several elements within the scheduling features that I feel could be refined to offer a more seamless and reliable user experience overall.
Pros
I appreciate that the product consistently evolves to keep pace with industry changes, and I find it remarkably easy and intuitive to use despite those ongoing updates.
Cons
When multiple workstations are configured with different posting dates, I'm required to change the posting date manually, and that repeated adjustment can be disruptive to my workflow.
Pros
Having observed the product's evolution from its original release thirty-five years ago up through the very latest update, I appreciate the continuous improvements and long-term commitment shown by the developers.
Cons
I am not fond of change, so navigating the costly updates proved somewhat difficult for me, although I must acknowledge that customer support remained consistently available and helpful throughout the entire process.
Pros
I consistently receive very good customer service, and the support team is dependable and responsive whenever I need assistance, which reassures me about using the product.
Cons
Practically, I find customization to be difficult, and while I understand that updates bring benefits, they appear to be frequent and numerous,often requiring me to push changes out to every user; additionally, after paying a monthly fee I'm repeatedly charged an extra annual amount that feels redundant.
Pros
Over the years the platform has expanded alongside my practice and consistently adhered to the evolving compliance requirements, which gave me confidence when scaling operations. I could flexibly add and remove clinic locations and even create subsidiary businesses under my overall business umbrella without excessive friction. The wide range of built-in capabilities made tracking both charges for services and the receipts and payments for those services straightforward and reliable. After interacting extensively with customer support to tailor client intake forms I concluded that the form-customization assistance represented the most worthwhile expenditure for us.
Cons
I find that maintaining an accurate, clean ledger of services actually delivered can be challenging at times, particularly when patients switch insurers in the middle of their treatment courses, which complicates reconciliation and tracking.
Pros
We find EZBis exceptionally intuitive, which significantly contributes to keeping our clinic operations running smoothly, and because its modules integrate seamlessly with one another, we never have to enter information twice.
Cons
I find that designing custom reports within the survey generator can be somewhat challenging at first, although after I become familiar with its workflow it becomes considerably simpler to produce the reports I need.
