FollowMyHealth EHR Software

What Is FollowMyHealth Software?

Overview

FollowMyHealth (now known as Veradigm FollowMyHealth) serves as a cloud-based patient engagement platform designed for both individuals and healthcare organizations. This software empowers patients to conveniently retrieve their medical information through a unified access point. Among its key features are email consultations, online appointment management, email reminders, seamless EHR synchronization, and integrated telemedicine capabilities.

FollowMyHealth Pricing

The cost of FollowMyHealth EHR is flexible and can be tailored to the needs of an organization. Contact us to unlock customizable pricing plans.

FollowMyHealth Software Integrations

The software integrates with the following third-party apps:

  • My Charts
  • Know My Health
  • Blood Sugar
  • Pay Bill

Who Is FollowMyHealth Software For?

The FollowMyhealth patient engagement platform is suitable for practices of all sizes. It can be used in the following settings:

  • Ambulatory care
  • Acute care
  • Post-acute care

FollowMyHealth Use Cases 

Based on an analysis of user feedback and vendor-provided materials, the following real-world scenarios highlight where FollowMyHealth demonstrates distinct value for healthcare organizations and patient engagement teams: 

  • Chronic Care Management And Remote Patient Monitoring 

For clinics managing patients with chronic conditions such as diabetes or hypertension, FollowMyHealth functions as a longitudinal communication platform. It enables patients to track lab trends, communicate with providers regarding symptoms, and schedule appointments. Beyond chronic care coordination, the platform also supports remote patient monitoring (RPM) by integrating device-generated health data directly into patient records. 

  • Large Health Systems With Multi-Site Patient Portals 

In multi-location health systems, FollowMyHealth operates as a unified digital gateway for patients. It standardizes access to laboratory results, medical records, appointments, and messaging for both patients and providers. 

  • Patient Engagement And Communication Campaigns 

Organizations seeking to re-engage inactive patients or reduce appointment no-shows can leverage FollowMyHealth’s messaging, reminders, and educational content distribution features. Because patients already use the portal to access their health records, these outreach efforts often achieve higher engagement rates. 

  • Telemedicine Expansion And Patient Self-Service 

Smaller or specialty practices transitioning from in-person care to virtual services can adopt FollowMyHealth to support their growth. The platform facilitates patient self-service without requiring significant infrastructure changes. 

FollowMyHealth User Sentiment

Most Positive Sentiments Least Positive Sentiments

Ease Of Use & Workflow

65% Positive

15% Negative

Customer Support

10% were Positive
75% were Negative
20% Neutral/Mixed
 
Users consistently commend the system for its intuitive workflow across scheduling, registration, and billing functions. After a brief learning period, these tasks can be performed with notable ease and efficiency.		 15% were Neutral/Mixed
 
Users frequently report concerns regarding the platform’s support responsiveness, citing delayed response times and unresolved service requests.
Access To Medical Records
 
70% were Positive 
10% were Negative
20% were Neutral/Mixed
 
Users consistently commend FollowMyHealth for offering convenient and reliable access to medical records, laboratory results, and prescribed medications. Patients value the ability to review recent test outcomes and prescriptions without waiting for in-office updates, allowing them to remain informed and engaged in their ongoing care.

Limited Third-Party Connectivity

5% were Positive
85% were Negative
10% were Neutral/Mixed

Many users express frustration over the platform’s limited integration capabilities, particularly with popular third-party health devices such as glucose monitors and smart scales.

Remote Communication Between Patients & Providers

70% Positive

10% Negative

20% Neutral/Mixed
 
Many reviewers emphasize that the platform enhances communication between patients and providers, particularly when in-person visits are not feasible.

Outdated Technical Infrastructure
 
15% were Positive 
70% were Negative
15% were Neutral/Mixed

Several reviewers note that the platform appears to lag competitors in adopting modern interoperability standards.

FollowMyHealth Feature

The software offers the following key features:

  • Telehealth Tools

FollowMyHealth EHR software enables healthcare providers to conduct remote consultations, ensuring patients can access medical advice and care from the comfort of their homes. The platform supports video conferencing, allowing for face-to-face interactions between patients and healthcare professionals. Additionally, telehealth tools facilitate secure communication through secure messaging, ensuring the confidentiality of patient information during virtual visits.

  • Appointment Scheduling

FollowMyHealth simplifies the appointment scheduling process for both patients and healthcare providers. Through an intuitive interface, patients can easily view available time slots, book appointments, and receive automated confirmation messages. Providers benefit from improved schedule management, reducing no-shows through automated reminders.

  • Patient Education

The FollowMyHealth platform recognizes the importance of informed patients in achieving better health outcomes. Patients can access articles, videos, and other materials relevant to their health conditions, empowering them to make informed decisions about their well-being. This feature promotes a collaborative approach to healthcare, where patients and providers work together to enhance health literacy and overall patient engagement.

  • Electronic Check-in & Clinical Assessments

The electronic check-in and clinical assessments feature revolutionize the traditional check-in process, offering a more efficient and contactless experience. Patients can complete pre-appointment paperwork and assessments online, reducing waiting room congestion and minimizing physical touchpoints.

You can also schedule a free FollowMyHealth demo to see the software in action.

Is FollowMyHealth Software Right For You?

Are you looking for a software that enhances patient engagement and offers a collaborative environment? If so, look no further, as FollowMyHealth software could be the solution you need.

It is designed to seamlessly operate on Windows, Mac, and Linux operating systems. Additionally, users can access the FollowMyHealth platform through a dedicated mobile app, accessible on both Android and iOS devices. Moreover, it is ONC-compliant and guarantees data safety.

Still unsure whether FollowMyHealth is the right choice for your practice? Go through FollowMyHealth reviews. Contact us at (315) 215-3447, and our support team will help you make an informed decision.

Download EHR Pricing Guide
Download EMR/EHR Selection Template

FollowMyHealth EHR Software Pros & Cons

PROS

CONS

  • Physicians can automatically populate medical records 
  • Sharing a multi-page document via the patient portal can be difficult at times 
  • Patients can access their information from a single access point 
  • Customer support needs more training 
  • Improves engagement and delivers patient accessibility 
  • The scheduling module lags due to slow updates 
  • FollowMyHealth telemedicine enhances remote consultations 
  • Enhances patient experience with appointment confirmations 

FollowMyHealth EHR Software Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Frequently Asked Questions

How does FollowMyHealth software help health systems?

FollowMyHealth is a tool that allows a user to access his patient record with ease. The customer support, functionality, pros and user-friendliness of the software help physicians enhance practice management to improve patient outcomes.

How much does FollowMyHealth software cost?

The pricing of FollowMyHealth software varies based on the size, type and requirements of a practice. Contact us today for a personalized pricing quote.

Is FollowMyHealth software cloud-based?

Yes, FollowMyHealth software offers cloud-based electronic health records and practice management solutions.

What level of support does FollowMyHealth software offer?

FollowMyHealth software provides online support via form submission.

Who are the main users of Veradigm FollowMyHealth software?

FollowMyHealth software is suitable for acute, post-acute and ambulatory care teams.

FollowMyHealth EHR Software Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

FollowMyHealth EHR Software reviews

Overall Rating

40 Reviews

Excellent
40%
Good
50%
Average
5%
Poor
5%
Terrible
0%
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Jessica
Balance Portland
1 Employees
October 2022
Affordable yet Amazing.
October 2022
Affordable yet Amazing.
Jessica
Balance Portland
1 Employees

Pros thumbs-up

This is a cost-effective alternative for someone who is just beginning out and does not have a lot of additional cash to spend on expensive software. The majority of the paperwork is simple and straightforward.

Cons thumbs-up

Because the calendar functionality does not enable you to schedule anything other than a client, it is not a calendar that I can use just for work.

Robbie W.
Health & Wellness
11-50 Employees Employees
October 2022
It is great for communication.
October 2022
It is great for communication.
Robbie W.
Health & Wellness
11-50 Employees Employees

Pros thumbs-up

FollowMyHealth has allowed me to create a more friendly environment in the office where patients and other staff members can approach me whenever they need to. My patients have the option to email me directly from the portal instead of attempting to reach me by phone every time. This makes sure their message is received even when I'm not available and my phone is on do-not disturb mode. This has its benefits the other way around as well. We are able to reach the patient via emails or calls directly instead of depending on the admin staff. It has improved time management by quite a margin!

Cons thumbs-up

What’s good is that they keep fixing the problems and push out feature updates to the software. What’s bad is that every time they do, they kind of reset the entire software. Which means all your preferences and settings are defaulted and you have to set them all over again. There can be some settings that you do not wish to be shown to the patients. For example, there was an issue with the way appointments worked and patients could edit entries themselves. We have stopped letting them do it on their own because of that. But every time an update is issued, that preference is reset. It is annoying, to say the least.

Carrie
Stat Wellness Center
2-9 Employees
September 2022
Very Simple and Convenient.
September 2022
Very Simple and Convenient.
Carrie
Stat Wellness Center
2-9 Employees

Pros thumbs-up

It's quite simple to use. It's straightforward to move about the program. The patient documentation is really nicely labeled. It simply takes a second to find what you're searching for.

Cons thumbs-up

When exploring the planner tab, I occasionally run into issues, usually when organizing recurrent meetings or trying to change current appointments.

Ryne
Crossover Health
500-999 Employees
August 2022
Attractive GUI.
August 2022
Attractive GUI.
Ryne
Crossover Health
500-999 Employees

Pros thumbs-up

I appreciated how simple it was to input data and have it show on their website. Essentially, the GUI was simple and straightforward.

Cons thumbs-up

I dislike how it consumes a lot of our time by preventing us from editing templates created from primary healthcare basic components.

Esther
Interventional Spine of Vermont
2-9 Employees
July 2022
Not the best.
July 2022
Not the best.
Esther
Interventional Spine of Vermont
2-9 Employees

Pros thumbs-up

I enjoy how the front desk operates in general. Customers are listened to via customer support. I enjoy the ability to verify a patient's prescriptions with pharmacists.

Cons thumbs-up

It's cumbersome and rigid. Customer service is kind, but requests for improvements are merely "sent," rather than being executed.

Pam
innerQuest, pllc
1 Employees
June 2022
Great Support.
June 2022
Great Support.
Pam
innerQuest, pllc
1 Employees

Pros thumbs-up

Assistance and usability of the system. Support via online chat is fantastic. They will help you through the process of finding a solution. I really like the element of the claims of it. In the same program, you may send claims and get reports.

Cons thumbs-up

I desire to be able to switch claims between cases because the cases are a little difficult to get used to. It works fine once you've gotten used to it.

Hannah
Hannah Golub, LCSW
1 Employees
May 2021
Web-based but complicated.
May 2021
Web-based but complicated.
Hannah
Hannah Golub, LCSW
1 Employees

Pros thumbs-up

It appeals to me because it is web-based and allows me to store electronic forms. I really like how credit cards are properly protected.

Cons thumbs-up

The fact that the program is not easy. It took me a long time and a lot of discussion with a colleague to find out how to use the software.

Patty
Patricia Russo, Psy.D. LLC
2-9 Employees
May 2021
Good customer service.
May 2021
Good customer service.
Patty
Patricia Russo, Psy.D. LLC
2-9 Employees

Pros thumbs-up

It is simple to set up, use, and customize forms to meet your specific requirements. I appreciate how supportive and attentive customer service has always been when I have had questions.

Cons thumbs-up

It lacks the ability to add small notes or reminders to scheduled appointments in the calendar view.

Shira
Self employed
1 Employees
May 2021
Ideal for Private Practice.
May 2021
Ideal for Private Practice.
Shira
Self employed
1 Employees

Pros thumbs-up

The ease with which I can complete all of the tasks required to run my own practice at a reasonable cost. It couldn't be any easier. Even, the customer service is fantastic. I would highly advise it to someone starting a private practice or making the transition from paper to electronic health records.

Cons thumbs-up

The invoice numbering default, which cannot be changed.

Tracy
Clarity Therapy
10-49 Employees
May 2021
Streamlined interface.
May 2021
Streamlined interface.
Tracy
Clarity Therapy
10-49 Employees

Pros thumbs-up

I like how each client is managed and how easy it is to use. There are opportunities to make your job easier, such as syncing calendars and the ability to upload data.

Cons thumbs-up

I don't like how it's a little difficult to monitor stuff if you use a billing company apart from this.

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