Pros 
How user friendly and easy to learn it is.
Cons 
the white space when creating documents that it takes up and make documents significantly long.
Pros
flexibility to use the form builders and the reporting. I can create anything I need and get data out of the system easily.
Cons
It does not integrate well with Dr's First and Carasolva, or maybe they don't play well together? Also the product needs a patient portal to push forms to clients collect payments and send appointment reminders.
Pros
Customer Service and being very responsive to our needs at the County. was there for Bergen County when we first initiated Foothold Technology HMIS system
Cons
There are times when we experience delays due to HUD updates which can be frustrating, but overall they get it done.
Pros
The work flow fits us well. It is easy to teach new hires because after hitting update the prompts are easy to know where to go next.
Cons
Some of the report features will not allow you to use the back button. It takes you back to having to start over for each program you are trying to run.
Pros
AWARDS (Foothold Technology) was our company EHR at some point, but then RMA became our EHR. We use AWARDS for our department to serve as an internal roster system and to provide e-consent values to the Bronx RHIO and Healthix.
Cons
No cons noted using Foothold Techonology.
Pros
Foothold AWARDS is easy to use, responsive to regulatory changes, excellent service and help desk. It is comprehensive and allows for electronic records. Access is permission based and allows for HR, Quality Improvement, auditing, billing and programs to work in one system. The team is always working on the next improvement.
Cons
Billing module can be difficult to achieve functionality, it is scheduled for an update in the near future.
Pros
The multiple reports to choose from for different data points.
Cons
The Billing Builder Setup, so time consuming and outdated.
Pros
The ease of making reports, any information that goes into Foothold, you can report out on. The Form Builder and Plan Builder is so easy to use and the scheduling with the Charting Timetable is fantastic. It is a very intuitive EHR.
Cons
Would like that all forms notify the signers that they have something to sign. Really looking forward to a portal for the people supported so guardians can sign there and would just like a tweak to the progress notes so you could check off a goal and then have a textbox directly under it so staff can note how they assisted them and then go on to the next goal. But this is the best EHR we have ever used.
Pros
I do like how easy it is to use the product.
Cons
I do wish there were ways to import exactly what information you need in the report builders. Some of the builders have options that others do not and it does make some of our reporting difficult to do. If there was a way to pull exactly and only exactly the information I want onto one report, it would be perfect. I also would like to learn more about the Medicaid part of Foothold that I don't think we have access to.
Pros
Acknowledge of receipt of questions/request for help is received.
Cons
That many times takes long period of time to help resolve billing issues.
