Fusion EHR

PROS

CONS

  • Offers customizable templates, User-friendly interface, E-prescribing feature, and Streamlined billing for its users 
  • Customer support services can be more prompt 
  • Comprehensive reporting tools  
  • Initial setup may take time, according to Fusion EHR reviews 
  • Great interoperability 
  • The system facilitates quick and easy learning progress 

Fusion EHR Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Today's most popular FAQs

How much does Fusion EHR Software cost?

Fusion EHR offers flexible and customizable pricing options. Contact us to request a personalized quote based on their needs and requirements.

Is Fusion EHR Software cloud-based?

Yes, Fusion EHR is a cloud-based software solution.

What are the main features of Fusion EHR Software?

Some of the key features offered by the software include e-prescriptions, scheduling, reports and analytics, infirmary management, e-signatures and interoperability.

What level of support does Fusion EHR Software offer?

The software offers the following level of support: phone, e-mail and fax.

Who are the primary users of Fusion EHR Software?

Fusion EHR is designed for healthcare professionals and clinics, catering to various specialties and departments, including optometry, dental, and behavioral health. It is suitable for both small practices and extensive medical facilities.

Fusion EHR Pricing

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Small Organization

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Within Budget

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Medium Organization

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Outside Budget

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Large Organization

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Outside Budget

Fusion EHR reviews

Overall Rating

66 Reviews

Excellent
25%
Good
50%
Average
10%
Poor
15%
Terrible
0%
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Lexie W.

Hospital & Health Care

10+ Employees

September 2025

Full-service EMR for therapy practice

September 2025

Full-service EMR for therapy practice

Lexie W.

Hospital & Health Care

10+ Employees

Pros thumbs-up

For my therapy practice, this is a full-service EMR that handles scheduling, billing, goal tracking and documentation. Overall it's very easy to use and navigate and it already includes built-in templates which save me time.

Cons thumbs-up

I wish the system offered more customization. For instance I cannot change certain items like the type of appointment and I have noticed customer support can be on the slower side.

Eric D.

Medical Practice

10+ Employees

August 2025

Zero customer support now

August 2025

Zero customer support now

Eric D.

Medical Practice

10+ Employees

Pros thumbs-up

Just so you know, this product originally launched as Fusion Web Clinic. I began using it nine years ago when the original company ran things and at that time it was fantastic. The software was sold around 2021 and since then the quality has dropped off dramatically. Back then Fusion stood out as the most advanced, user-friendly EMR available for SLPs and I really appreciated how easy it was to work with.

Cons thumbs-up

There is absolutely zero customer support now and I mean that literally. I remember when the original company handled support it was always excellent and responsive. After the platform was bought by that awful private equity firm, I noticed they stopped caring about users and shifted their focus to upselling other products and services instead.

Kenedi G.

Medical Practice

10+ Employees

April 2025

Tracks visits and speeds up notes

April 2025

Tracks visits and speeds up notes

Kenedi G.

Medical Practice

10+ Employees

Pros thumbs-up

I like that it tracks the number of visits when I am managing authorizations, has a roll-forward option on daily notes that speeds up documenting, includes a physician contact log and makes it easy to fax documents to physicians so they stay updated.

Cons thumbs-up

What frustrates me is that I cannot populate or charge no-show fees directly from the calendar view and I also have to pay a full user fee for admin staff.

Idelle M.

Medical Practice

50+ Employees

April 2025

Simple scheduling and easy reports

April 2025

Simple scheduling and easy reports

Idelle M.

Medical Practice

50+ Employees

Pros thumbs-up

What I like most about Fusion is how simple scheduling is, the ability to generate reports whenever I need them and how easy reconciliation processes are.

Cons thumbs-up

There are several frustrating limitations for me such as I cannot create or change rules which restricts how I automate things. Also reports built in Insights New don't update with fresh data right away and they only sync after about 24 hours and that delay is just not workable for the pace of our job. I also cannot share Legacy Reports which is annoying because while I appreciate the flexible design options in Insights New, I wish the Legacy reporting tools offered more layout and customization choices. Also the inability to share those Legacy reports creates a real workflow problem as sometimes I only want to give visibility to a couple of reports while keeping the rest limited to administrators but I cannot do that.

Ella A.

Non-Profit Organization Management

51-100 Employees

March 2025

Very clear and headache-free

March 2025

Very clear and headache-free

Ella A.

Non-Profit Organization Management

51-100 Employees

Pros thumbs-up

Personally the interface feels very clear and user friendly. Making edits, additions or cancellations for appointments is also easy and headache-free. The whole setup stays tidy and uncluttered. I even like that it's well-structured yet flexible enough to let us adjust things as needed for our clients and the services we provide.

Cons thumbs-up

I'd like finer control over text and email reminders. For example, the ability to schedule multiple notices for a single appointment maybe one 24 hours ahead and another on the day itself would be really useful.

Morgan W.

Hospital & Health Care

51-100 Employees

March 2025

Speeds up documentation and carry-forward

March 2025

Speeds up documentation and carry-forward

Morgan W.

Hospital & Health Care

51-100 Employees

Pros thumbs-up

Navigating the interface is not a problem which speeds up my documentation and I can conveniently carry details forward into my daily notes.

Cons thumbs-up

Honestly I have not found any downsides yet as overall I am really impressed. After switching from another system, this one feels far superior to what I used before, in my view.

Bianca G.

Medical Practice

10+ Employees

March 2025

Likes the speedy pull forward feature

March 2025

Likes the speedy pull forward feature

Bianca G.

Medical Practice

10+ Employees

Pros thumbs-up

I really like the Pull Forward feature because it speeds up my daily note-taking process.

Cons thumbs-up

For me, it's hard to view multiple therapists' schedules at the same time and I cannot easily tell if a colleague is sharing a client with me unless I manually check through all their appointments.

Emily B.

Medical Practice

50+ Employees

March 2025

User-friendly with helpful dashboards

March 2025

User-friendly with helpful dashboards

Emily B.

Medical Practice

50+ Employees

Pros thumbs-up

The system is user friendly, so training new staff is pretty easy. I also value the dashboards that help me track our statistics!

Cons thumbs-up

We would benefit from several small enhancements that would improve our daily workflow, such as recording a contact's exact relationship to the patient, the ability to enter clear start and end dates for insurance that then steer claims to the right payer and even an icon on the appointment schedule to alert us when a patient's birthday is approaching soon.

Sheryl B.

Medical Practice

50+ Employees

March 2025

Excellent access and easy navigation

March 2025

Excellent access and easy navigation

Sheryl B.

Medical Practice

50+ Employees

Pros thumbs-up

I have excellent access to view all of my clients information which makes keeping track simple and easy. Navigating between different pages and files is quick and easy too.

Cons thumbs-up

The mobile app feels clunky and isn't very user-friendly, so I often struggle to move between pages and open files. I would really like an option to import the last daily note into the newest IFSP progress notes to save time and avoid re-entering the same information.