Pros 
I find the task manager highly useful and I appreciate the program's built-in checks and balances which help staff stay organized and maintain accountability throughout their workflows.
Cons 
From my perspective as someone in a cash-based practice, the software clearly targets insurance-oriented offices and thus does not suit cash workflows well and furthermore the ledger is hard to read so I would have liked color-coded red and green figures to make credits and balances easier to distinguish.
Pros
Using Genesis, I come acrossed an exceptionally simple platform that organizes all tasks from appointment scheduling to clinical documentation, making daily work far more manageable. The rollout proceeded far more smoothly than anticipated because their comprehensive onboarding covered everything. Their support team genuinely distinguished itself by being prompt, well-informed and consistently prepared to do more for us. Clear training materials and a friendly, helpful staff helped the initial transition feel much less daunting.
Cons
Like with any brand-new EHR, there was a noticeable learning curve at the beginning that required time and patience to overcome. Adjusting to different workflows posed a real challenge, particularly when I'm already occupied managing a busy practice. Even so, Genesis supported us remarkably well throughout the setup process by guiding our team and offering step-by-step assistance so although it took a while to feel fully at ease, we never felt abandoned.
Pros
I've found the team to be incredibly helpful whenever I have questions. They're always ready to assist.
Cons
I can't pinpoint anything I dislike about the software.
Pros
Scheduling patient appointments and balancing their accounts is effortless.
Cons
We haven't used the system long enough to find any dislikes yet!
Pros
The notes feature is simple for our chiropractors to use, ensuring better documentation and coding compliance, plus they offer excellent customer service.
Cons
When a note is completed and sent to claims, I wish there was an option to automate sending the statement to email. If automation isn't possible before claims, it would be great to have an automated email option instead of saving PDFs and then sending them manually.
Pros
It's pretty easy to use; note macros streamline the note-taking process, making it efficient.
Cons
Users sometimes get red screens with no explanation, and there are occasional problems with appointments not appearing or showing conflicts when there aren't any. Since I already knew how to use the software, the training felt excessive.
Pros
Using it is remarkably simple! I began just a few weeks ago, and I managed to get a good grasp of the software with surprising ease. The learning curve was quite gentle, allowing me to become proficient in a short amount of time.
Cons
I haven't encountered any issues. The software meets my needs quite well.
Pros
The software handles documentation, scheduling, and initial patient forms sent via email. Plus, it lets me input data into SOAP NOTES.
Cons
Tasks often take too long to get resolved, and sometimes my issues are not addressed correctly. Having some phone support would be a lot more beneficial.
Pros
I really appreciate the step-by-step training Zoom calls that show me how to navigate the system and handle billing.
Cons
I appreciate how compact everything is and how fast it loads.
Pros
Managing patient records is quite intuitive and completely paperless. The system makes it easy to keep track of all records without the need for physical documentation, simplifying the entire process and making it more efficient.
Cons
Occasionally, it slows down. Patient information doesn't always save, so I end up having to redo work.
