Insta Software

Insta Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Insta Software Reviews

Overall Rating

7 Reviews

Excellent
29%
Good
0%
Average
0%
Poor
0%
Terrible
71%
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Fariba
Medical Practice
10+ Employees
February 2025
numerous problems from outset
February 2025
numerous problems from outset
Fariba
Medical Practice
10+ Employees

Pros thumbs-up

I didn't find much to praise because we came across numerous problems right from the outset that complicated getting started.

Cons thumbs-up

We experienced many issues including an unprofessional approach toward clients that made the overall interaction quite frustrating.

Aditya
Medical Practice
50+ Employees
August 2023
Customer support decline over time
August 2023
Customer support decline over time
Aditya
Medical Practice
50+ Employees

Pros thumbs-up

When we first bought it I found the product to be very well considered and thoughtfully designed giving the impression of a carefully planned solution that met our initial expectations.

Cons thumbs-up

Over time I've watched their customer support decline significantly to the point where they routinely ignore or delay resolving my problems until just before my AMC payments are due and on top of that they've recently begun imposing charges for capabilities that were free for the past ten years which seems engineered to push longtime customers into adopting their cloud-based platforms.

Patrick
Medical Practice
50+ Employees
January 2023
dreadful staff and no support
January 2023
dreadful staff and no support
Patrick
Medical Practice
50+ Employees

Pros thumbs-up

From my experience they lavish praise on how outstanding their product is and make grand assurances but once I signed the contract and handed over the cheques, I was basically on my own.... good luck getting any support or follow-through!

Cons thumbs-up

Dealing with their staff has been utterly dreadful and I feel compelled to warn others because the salespeople act like lifelong allies until they secure your payment, once that's happened, they vanish entirely and their support organisation becomes a total nightmare to interact with which,after we requested to cancel,resulted in them ignoring our most recent fifteen calls over the past seven days, in my experience they represent the pinnacle of unprofessionalism among companies I've worked with so if you are considering adopting their software, I strongly advise against it.

RAed
Hospital & Health Care
50+ Employees
November 2022
Worst customer support anywhere
November 2022
Worst customer support anywhere
RAed
Hospital & Health Care
50+ Employees

Pros thumbs-up

Having used this product I can honestly say the customer support is the worst I have come across anywhere it is essentially nonexistent and once the purchase is finalized I am left completely on my own. When even the most trivial issue crops up there is nobody available to help and after I have embedded the system into my business it becomes extremely hard to switch to another solution so be warned and avoid starting with this it's a real shame because the software itself performs well.

Cons thumbs-up

Although the platform provides useful features I find the support to be utterly unacceptable ! in practice I would characterize it as zero support, forcing me to handle any problems by myself.

Shamal
Hospital and Healthcare
10+ Employees
April 2022
top cloud hospitality management software
April 2022
top cloud hospitality management software
Shamal
Hospital and Healthcare
10+ Employees

Pros thumbs-up

In my experience this ranks among the top cloud-based hospitality management software solutions available providing comprehensive features and dependable performance that suit our operational needs.

Cons thumbs-up

I discovered that implementing it demands substantially more time to train hospital staff on the new systems than we expected which can extend the rollout timeline and strain resources.

ravikumar
Hospital & Health Care
50+ Employees
April 2022
Quite expensive and difficult
April 2022
Quite expensive and difficult
ravikumar
Hospital & Health Care
50+ Employees

Pros thumbs-up

for me the software is quite expensive and I find it particularly difficult to use because there is no onsite training provided which leaves me struggling to fully adopt its features.

Cons thumbs-up

I have found that the built-in flow between the different sections of the software is poor, creating disjointed navigation and interrupting the continuity of my workflow.

raghu
Medical Practice
10+ Employees
August 2018
meets all healthcare sector needs
August 2018
meets all healthcare sector needs
raghu
Medical Practice
10+ Employees

Pros thumbs-up

As a healthcare provider using Insta Practo's hospital management software, I have found that it meets all the needs of the healthcare sector, offering an user friendly, user-friendly interface and a comprehensive mobile app where every module is thoughtfully implemented and performs exceptionally because it consolidates everything on a single platform , from doctor consultations to appointment scheduling , routine management is consistently organized and in my experience it outperforms other market solutions.

Cons thumbs-up

Came across no problems with this product to date and while I recognize that numerous software options exist in the marketplace.. in my opinion none have matched the capabilities or reliability of Insta Practo.