Intelligent Medical
What Is Intelligent Medical?
Intelligent Medical Software (IMS) by Meditab is an EHR and practice management platform for medical practices that handle multiple specialties. It combines clinical and administrative work in one system. The platform's charting tools organize a patient's medical history, clinical notes, and medications. A provider can find what they need during a visit without searching through separate records. Data can be entered through voice, stylus, tablet, mouse, or keyboard, depending on what fits the provider's workflow. IMS also includes Clinical Decision Support, which flags patient-specific alerts while the provider is in the room. These features let providers review a patient's information, document faster, and spot concerns as they come up during care.
What Is Intelligent Medical Best For?
Intelligent Medical Software is best known for its Ambient AI Scribe. It listens during a patient visit and turns the conversation into a clinical note. Along the way, it also picks out ICD-10 diagnosis codes. The software fits doctors with a full patient schedule or anyone who wants to avoid typing notes mid-visit. It also suits practices that cover more than one specialty or do a lot of telehealth, since it can follow different kinds of conversations without much trouble.
How Much Does Intelligent Medical Cost?
Intelligent Medical Software pricing starts at $199/user/month. In addition to the base subscription costs, organizations should account for the following potential expenses:
- Implementation: Usually priced between $2,000–$15,000 (one-time), which covers setting up provider accounts, configuring workflows, and getting the EHR system running
- Data Migration: Commonly priced in the range of $1,500–$10,000 (one-time), and the cost mostly comes down to how much patient data, chart history, and billing information has to move from the old system
- Training And Onboarding: Typically falls around $500–$3,000 per provider or staff group (one-time), for live or virtual sessions on the EHR, billing, and patient portal
- Integrations: Often come in between $1,000–$8,000 (one-time), depending on how many connections are needed to labs, pharmacies, clearinghouses, HIEs, or other practice systems
- Customization And Configuration: Generally set between $1,500–$10,000 (one-time), for specialty templates, custom forms, and workflow rules
For accurate pricing based on your organization’s needs, it’s recommended to request a custom Intelligent Medical price estimate.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Intelligent Medical Integrations
The software supports integration with platforms such as:
- CoverMyMeds
- Global Payments Integrated (GPI)
- Clinii
- Nabla
How Does Intelligent Medical Work?
Log in to your Intelligent Medical Software account to access the platform and then follow the given steps to use its features:
- Set up the patient record with their basic details, along with medical history and current medications
- Book the appointment after checking which providers are open, and change the details later if plans shift
- The EHR entry for the visit should cover clinical notes, diagnosis, medications, and the treatment plan
- Look at the patient's medication history before sending the prescription electronically, then submit a prior authorization if the medication calls for one
- Once the claim is open, keep an eye on the balance owed and record the payment when it comes in
- Remind the patient about next steps, get their forms completed, and set them up with access to their own health records
The Intelligent Medical demo takes you through these steps in more detail.
Who Is Intelligent Medical For?
The software caters to a lot of medical specialties, some of which are listed below:
- Fertility
- Allergy
- Cardiology
- Occupational health
- Urology
- Neurology
- Rheumatology
- OB/GYN
Intelligent Medical Use Cases
Based on our analysis of user reviews and Intelligent Medical Software’s current capabilities, we have identified key scenarios where this software is a good fit for healthcare practices:
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Practices Managing Billing And Documentation Through Disconnected Systems
Billing staff often can't see charges as they're entered during a visit. That gap slows claims down and creates more errors down the line. Intelligent Medical Software ties claims creation, ICD-10 coding, and payment processing directly to the clinical note. Billing isn't a separate task that starts once the visit is over.
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Multi-Specialty Practices Needing Configurable Clinical Workflows
Intelligent Medical Software supports more than 40 specialty types. Clinical teams can set up documentation templates, coding conventions, and visit structures that differ by department, rather than using one generic record structure across the whole organization. This is aimed at multi-provider groups and health systems that need specialty-specific customization.
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Administrative Teams Managing High Patient Volumes With Manual Coordination
Call and visit volumes climb, and front-desk staff tracking scheduling, intake, and patient messages by hand start to fall behind. Check-in slows. Follow-up sometimes gets pushed back by days. A practice with several front-desk staff covering the same ground, or a larger one overall, can move appointment booking and check-in into the software rather than track them by hand, and handle faxing and e-signatures the same way.
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Practices Expanding Remote And Telehealth Services
Providers offering virtual visits or monitoring patients outside the clinic can add Meditab's telemedicine and remote monitoring tools to their existing scheduling and documentation process. This suits practices where visit types mix in-person and remote encounters, such as chronic disease management or practices serving patients spread across a wide area.
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Practices Meeting Regulatory Deadlines For Quality Program Participation
Documentation for MIPS, MACRA, HEDIS, or HCC reporting can be organized in Intelligent Medical Software ahead of submission deadlines. That makes audits easier to prepare for and helps practices meet the eligibility rules tied to each reporting cycle, which matters most for anyone working against a compliance deadline in value-based care or Medicare quality programs.
Intelligent Medical User Sentiment
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Least Positive Sentiments |
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Customization |
Customer Support |
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Users like that IMS could be adjusted to fit how their practice actually worked, particularly for billing, templates, and daily workflows. Some say the customization process took a while to get through, but most comments on this were positive. As one user put it, "One of the best features of this software is the ability to customize to the needs of the practice and the individual." |
Support gets some praise for being helpful and knowledgeable. But complaints outnumber the compliments. Users bring up slow response times, poor communication, and limited access to direct support. Extra support costs come up too. A user said, "Support can be a problem if you purchased through a VAR and do not have access to support directly with the developer." |
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Scheduling |
Data Entry & Documentation |
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Scheduling comes up a lot too. One long-term customer says it is the reason they have stuck with IMS for years. Not everyone agrees though, some users say booking an appointment takes more clicks than it should. One user describes it this way, "The scheduling interface initially attracted us to this product and it is what has kept us as loyal customers for over a decade." |
Entering and editing information is an area with room for improvement. Creating notes, selecting diagnoses, and working with templates can feel a bit clunky for some users. A user said, "The process of entering and editing templates in notes is overly complicated and time-consuming compared to other EHR platforms." |
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Ease of Use |
Performance & Reliability |
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On ease of use, opinions are mixed. A number of users say IMS becomes easy to use once they learn it, while others still struggle with certain parts of the software. One user sums it up simply, "It was easy to use, and getting help when needed was straightforward." |
Some users also run into occasional technical hiccups. Freezing, minor glitches, memory errors, and inconsistent behavior pop up now and then and can interrupt the flow of routine tasks. One user said, "The system frequently froze and had numerous bugs, requiring frequent calls to tech support." |
Intelligent Medical Features
Here are some of the more advanced features of the software:
Patient App And Portal
Intelligent Medical Software includes a patient app and an online portal. Patients can schedule appointments, request medication refills, make payments, upload documents, and view their health information there. They can also fill out digital forms and join televisits from the same app. Logging in only requires a one-time password, not a separate account password.
Telemedicine
Televisit runs remote appointments inside the normal EHR workflow rather than as a separate system. Staff handle patient check-in and check-out, write visit notes, process payments, and send reminders during the virtual visit itself. Patients join through a link or the IMS Patient App. Providers can launch a visit from IMS on desktop or from the IMSGo mobile app.
Practice Management
Scheduling, authorizations, referrals, task reminders, and billing are grouped together under practice management. The schedule can be viewed by day, week, or month, depending on what staff need at the moment. Authorizations and referrals get a screen of their own. Staff at different office locations can message each other directly inside the EHR.
Patient Engagement
IMS InTouch handles automated email and text messages for the practice. It can send appointment reminders, collect patient replies, notify patients when a prescription changes, and alert them once a statement, visit note, or lab result is ready to view. A record of each message sent is kept for reference.
Remote Patient Monitoring
Clinii connects to IMS for remote patient monitoring, giving practices access to vitals and related health data without a separate login. Inside IMS, Clinii also adds a chronic care management dashboard for documentation, billing, communication, and patient records. Providers using supported devices can pull up patient information and clinic schedules through Clinii Mobile.
Appointment Booking
Booking happens right on the practice website, any hour, with just a phone number, email, or a few basic details. Staff still control availability and what gets asked at booking. Once the booking is made, confirmation and reminders go out automatically.
Medical Billing
Claims creation, scrubbing, submission, payment processing, and denial management all run through the same billing tools. Codes can be linked to procedures ahead of time, so charges calculate automatically instead of being entered by hand. Staff can build superbills and submit claims electronically from there. The system also handles online and recurring payments, electronic claim attachments, patient receipts, and monthly billing reports.
Supplementary Features
Patient No-Show Prediction
Meditab's IMS uses AI to flag likely no-shows based on a patient's appointment history. Staff get the heads-up early enough to call the patient first, instead of just finding an empty slot on the schedule.
AI Assistant For Clinical Staff
Before a visit, the platform pulls together a summary of the patient and checks whether pre-authorization is needed. Staff have this ready when they walk into the room.
AI-Driven Billing Workflow Automation
Paper superbills get scanned and turned into electronic billing entries automatically. Staff spend less time typing this information in by hand when they prepare claims.
AI-Powered Patient Confirmation
The system uses AI to call patients to confirm upcoming appointments and update their status in IMS based on what the patient says.
Is Intelligent Medical Right For You?
If you are a healthcare practice looking for specialty-specific EHR software, Intelligent Medical Software is one option worth checking. IMS covers more than 40 medical specialties, which matters if your practice has documentation needs that don't fit a generic template.
The system holds ONC certification. It is also ISO 9001:2015 certified, ICD-10 compliant, and certified by Surescripts. It meets HIPAA requirements for handling protected health information. Meditab, the company behind IMS, has appeared in Black Book's top EHR rankings for several years in a row. Quest Diagnostics has also named Intelligent Medical Software a Gold Health IT Quality Solution.
Still unsure if it's the right choice for you? Call us at (315) 215-3447 for further guidance.
Intelligent Medical Pros & Cons
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Intelligent Medical Features
Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
Customizable Forms/Reports
Document Management
Lab Integration
Online Payments
Immunization And Allergy Tracking
Mobile App
Telemedicine
Order Management
Reporting And Analytics
Billing And Invoicing
Insurance Eligibility Verification
Claims Management
Inventory Management
Referral Management
Alerts/Notifications
Patient Demographics
