Pros 
Having a dedicated person to work with has definitely improved my experience.
Cons 
When it comes to reporting and understanding support, I find that language barriers can be a bit of a hindrance.
Pros
I find one of the best features of this software is its ability to customize to my practice's needs and my own preferences. Billing is a breeze with the level of customization available, and the team behind it is fantastic to collaborate with. They are highly knowledgeable and can integrate with almost any system if required. Switching to IMS had an overwhelmingly positive impact right from the start.
Cons
If I could change one thing, it would be the ability to simply drag and drop files into the system for upload instead of manually going through the RDP. It's not a big deal, just a personal preference.
Pros
The scheduling interface initially attracted us to this product and it is what has kept us as loyal customers for over a decade.
Cons
Despite a good interface, scheduling appointments requires too many clicks. Also, exporting to MS Outlook or iPhone isn't seamless.
Pros
For me, the most beneficial aspect of this software is its automation capabilities. It is incredibly diverse and efficiently manages patient records, making it invaluable for medical research and studies.
Cons
I have noticed that this software requires a level of professionalism to operate it efficiently. For the average user, there is a learning curve before feeling comfortable with its use.
Pros
IMS is exceptionally user-friendly, which makes training new employees, especially Millennials, a breeze.
Cons
After switching from another EHR vendor, we found certain reports missing in IMS. However, upon requesting them, the updates were promptly included in the next build.
Pros
I really appreciate the POS system and the assistance provided to integrate and train on it. The team members involved in running reports are highly knowledgeable and helpful. Support availability during tough times is crucial, and IMS consistently delivers, even suggesting improvements based on user feedback.
Cons
My customer service rep is often inaccessible or slow to respond, and there's a noticeable lack of overall knowledge.
Pros
The voice-to-text feature for HPI is fantastic. Plus, the ease of creating new tabs to expand our practice as needed is incredibly convenient.
Cons
Inputting medical terminology for diagnoses presents too many choices in the dropdown menu, often not relevant to what our team needs. Refiltering based on the first three letters would be helpful.
Pros
In general, IMS is very user-friendly, with patient information accessible from practically any tab. Their customer service is exceptional, always ready to assist in a professional and respectful manner.
Cons
The new Rx feature feels a bit complicated, and overall, the software comes with a hefty price tag.
Pros
It is simple to use and modify once set up is complete, and the colorful interface makes it easy to quickly grasp the day's procedures at a glance.
Cons
Navigating the software can be challenging at times, and some features offer only all-or-nothing choices.
Pros
The overall concept is fantastic, meeting all the basic and essential functions and requirements perfectly.
Cons
While the software is flexible for customization in our Mental Health practice, it is challenging to grasp how it can truly benefit us.
