Intuitive Medical Documents (IMD)

Intuitive Medical Documents (IMD) Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Intuitive Medical Documents (IMD) Reviews

Overall Rating

14 Reviews

Excellent
71%
Good
21%
Average
0%
Poor
7%
Terrible
0%
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Zeeshan
Hospital and HealthcCare
51-100 Employees
March 2023
shifting priorities and constant turnover
March 2023
shifting priorities and constant turnover
Zeeshan
Hospital and HealthcCare
51-100 Employees

Pros thumbs-up

As a practice, we've relied on Luma as an important ally to help us navigate the range of obstacles we've encountered in our day-to-day work; nevertheless, over the course of our relationship it seems their priorities have gradually shifted toward other objectives, which has left us with a disappointing customer experience.

Cons thumbs-up

A primary problem we ran into was the constant turnover of our account managers, which made it nearly impossible to build lasting rapport; before long, Luma's reps ceased reaching out to our practice altogether, leaving us to troubleshoot and implement fixes independently. On top of that, they altered the payment conditions,insisting on prepayment or implying they would terminate our account if we did not comply.

Marilyn
Mental Health Care
101-500 Employees
April 2022
makes private patient record access simple
April 2022
makes private patient record access simple
Marilyn
Mental Health Care
101-500 Employees

Pros thumbs-up

I like that Luma lets me pull up patients' records privately whenever I need to, which is really convenient and streamlines my workflow; still, there are occasions when patients don't respond to messages and that lack of engagement reduces how useful this capability truly is.

Cons thumbs-up

What frustrates me most is trying to read the paperwork patients send, because the print is so tiny that I often need a magnifying glass to make anything out, which has prompted complaints from colleagues as well and forces me to resort to entering information in the notes manually since I can't clearly decipher the originals.

Karla
Medical Practice
51-100 Employees
June 2021
allows hipaa-compliant conversations
June 2021
allows hipaa-compliant conversations
Karla
Medical Practice
51-100 Employees

Pros thumbs-up

What I appreciate most is how straightforward it is to find patients and initiate HIPAA-compliant conversations on the Luma platform; it genuinely streamlines the patient-management workflow while keeping sensitive information private and secure.

Cons thumbs-up

Every so often I run into trouble when trying to reschedule appointments through the platform and that part of the process can feel unnecessarily tricky and frustrating.