Pros 
The appointment scheduling feature of the application has really made my life easier and more relaxed. I no longer have to keep track of the appointments or follow up on my team members on an individual level as the software does the job. All I have to do is access the dashboard and view any updates on the project. I’m glad that I got introduced to this app and I absolutely love its tremendous functionalities that cover almost everything.
Cons 
There are only two issues that I have with the software. Firstly, even though the application has all the features to create a flow chart but there are instances when my teammates and I have to improve the charts further. The software does not offer the particular adjustments that we want. Even though these issues have been partially fixed in the latest versions, but the problem still exists and needs to be resolved completely. Secondly, I have noticed that the software works well on certain platforms only, such as Windows computers and phones. But it does not work as efficiently on my Mac. So, the developers need to focus on effectiveness for Mac users as well.
Pros
What I value most is that it ties together multiple sectors within healthcare, enabling me to support a true continuum of care across the industry by connecting disparate areas into a cohesive workflow.
Cons
I've noticed that because we depend on it so heavily, using the product can become quite mechanical for me, with interactions turning routine and reducing the opportunity for more flexible, thoughtful use.
Pros
It was such a relief when I finally found software that actually does what it promises; after struggling with other options, discovering its fully customizable sections has been a game-changer because I can build specific vitals panels, create templates for initial visits and tailor the physical exam templates I use most often. In my push to eliminate paper, I scanned and uploaded a bunch of my h andouts and reports and now I simply attach them to a patient's chart during an encounter with a single click. One feature I really love is the Patient Health Portal , my patients can quickly see their visit notes, view lab results and request appointments without calling the office, which has made follow-ups much smoother. On the billing side I appreciate the code extraction tools, the straightforward process for adding claims to a batch and the built-in clearinghouse with real-time eligibility checks that spare my team the headache and time sink of hopping between insurer websites. The customer support and billing team are personable and responsive when questions come up. Overall, thanks to iPatientCare EHR for delivering a solid, intuitive product; I'd recommend it to any clinician looking for secure, professional electronic medical records.
Cons
When I first started looking at electronic medical records, I felt overwhelmed because there seemed to be so few solutions tailored specifically for pediatricians and that uncertainty made the whole search daunting at first; fortunately a colleague pointed me to iPatientCare EHR and I began using their system in October 2011.
Pros
I'm really impressed by how user-friendly the interface is and by their incredibly FAST customer support, which responds quickly whenever I need help and I especially value that they don't offer a one-size-fits-all EHR because they will customize the platform to suit a specific specialty.
Cons
My main frustration is that it doesn't reliably link across multiple sites and I really need it to be able to connect different locations so that staff and records can sync seamlessly between offices.
Pros
I find the interface very straightforward and no-frills, presented in a black- and-white layout that keeps things simple and although it's not flashy, it h andles most tasks reliably; their customer support has been quite helpful and I can easily organize documents and open visit notes, plus it ties into Surescripts so I can pull some pharmacy history.
Cons
For me, the system feels very low-tech and struggles to satisfy users who expect modern features and I find that creating templates is particularly frustrating because the formatting frequently breaks and becomes a mess; navigation can be cumbersome and sluggish and the whole setup is limited to Windows desktops and phones where you have to use Internet Explorer, which means that every time my machine updates it tends to reset settings so I have to retrace steps to log back in or figure out how to open PDFs and on top of that I can't e-prescribe controlled substances.
Pros
I've found it incredibly thorough, addressing a broad array of functional needs so the platform supports most of the workflows we rely on every day.
Cons
Because it's so feature-rich and detailed, you really have to invest time to learn its nuances if you want to truly maximize the advantages it can provide across the whole office and I've scheduled focused training so our team can use it efficiently.
Pros
It helps our team stay compliant with PFP initiatives, including measures like MU and HEDIS, which we rely on for performance tracking and reporting.
Cons
I've found many features I like: the scheduler lets me direct staff to book different visit types by pre-programming colored slots labeled for each visit type, it also has robust billing, SOAP-style note templates, is easily customizable and the customer support has been excellent.
Pros
Working with the team I collaborate with, I consistently find them attentive to my requests and they put in considerable effort to walk me through issues and help me resolve and fully underst and how different elements appear when I raise questions.
Cons
I find the reporting module unnecessarily complicated and overly detailed, which makes following reports a challenge and overall the system frequently feels lacking in user-friendliness.
Pros
I really appreciate that the system lets me build templates and make code edits directly on a claim, which streamlines my workflow and saves time when preparing submissions.
Cons
For me, the main frustration is having to delete payments every single time I change the CPT on a claim, then manually repost those payments, which becomes tedious and error-prone during busy days.
Pros
H ands down, the aspect I value most about the iPatientCare software is the Customer Service team, because every time I submit a ticket with questions, concerns, or dilemmas they respond in a way that makes me feel supported; their consistency is something I genuinely appreciate. Not that every rep isn't helpful, but I have to single out Mr. Amar Vachhani, who, in my experience, could teach a masterclass in customer service since he's knowledgeable, explains things clearly, actually listens to our needs and follows through thoroughly until our clinic's issues are resolved. As for the software itself, I find it adequate; at times I wonder if it was designed with Nurse Practitioners working in a Rural Health Clinic in mind, since several modules are ones we never use and a few seem unnecessarily complicated, yet on balance it remains a user-friendly, straightforward, easy-to-navigate system.
Cons
Every so often we encounter situations where streamlining chart flow would make our work much more efficient, but because the specific capability I'd like is hard-coded into the software, those small customizations can't be implemented; nonetheless, many of these concerns get at least partially addressed in subsequent software updates, or our customer service representative comes up with a workaround that lets us keep moving. I'd also really like IPC to be available for Mac users; limiting access to Internet Explorer as the only supported browser constrains the types of devices and equipment our clinic can purchase and deploy, which feels unnecessarily restrictive given the range of modern hardware and browsers.
