Pros 
While praised for simple tasks, the software is acknowledged to have room for improvement in handling more complex functions.
Cons 
Communication is ticket-based, with vague responses. Ongoing issues since January 2023 remain unresolved, and direct communication requests have been ignored.
Pros
Performs its functions reliably in terms of EMR services. I appreciate that you can charge out of it, verify eligibility, and conduct demographics. I can also design a printable payment receipt that is tied to the chart. Also, you can effortlessly store generated work/school absence letters to the chart.
Cons
Sometimes it isn't very user-friendly. The major issue for my clinic is that Quest Quanum cannot be integrated with the system, forcing us to manually upload the results of our urine drug screens. Other than this, I don't have issues with the software.
Pros
The most appealing feature of iSalus EHR is its medical pre-registration function, which, despite being somewhat simplified, has rather powerful features. Medication providers will be able to observe contradictions separated by colors, and they will have access to this information right away.
Cons
I have to use it on Mac because it doesn't integrate properly with Google Chrome, which makes it quite limited since some colleagues use other operating systems. Accounting doesn't update very often.
Pros
I think iSalus is simple to use. I like that the fax and orders are entered into the system automatically. As a result, you may get all the information you need on a single place without having to open several windows.
Cons
It is a good software but it freezes mid-work sometimes. Also, I find it annoying because your tasks don't update automatically. You must refresh the tasks for it to display that you have communications, new orders, or faxes.
Pros
It is a simple and straightforward software that I have found very reliable for our business. I also really like that you can keep all of the client information in one location and quickly examine it. So much easier than searching for the data and outcomes in old paper charts.
Cons
In the beginning, the software would crash or run slowly occasionally. However, the issue has become more frequent now. It could be an issue with our deployment but I hope there is a way out of this.
Pros
iSalus has made prescribing for our patients so much easier. It keeps a log of patient’s data for about a year, which I use to quickly extract repetitive data and be done with a prescription in no time. We offer an enormous range of healthcare services, and iSalus is ideal for all of them.It provides different workflows suited to different specialties, such as nephrology. Neurosurgery, and many more!
Cons
I have to use it on the Mac because it doesn't integrate properly with Google Chrome, which makes it quite limited since some colleagues use other operating systems. Accounting doesn't update very often, so you have to wait a while to do it.
Pros
I appreciate that you can opt out of it, verify eligibility, and conduct demographics. It is also very convenient that you can design a printable payment receipt.
Cons
It could be more high-end, I think. The major issue for my clinic is that Quest Quanum cannot be integrated with the system, forcing us to manually upload the results of our urine drug screens.
Pros
The software's customization options, a notable feature in 2017, received positive feedback.
Cons
Documentation, note-taking time, and workflow are concerns. Providers take longer for notes compared to newer programs. Changes can take months to implement, and some changes may not happen.
Pros
The software's completeness, including a mobile app with limited function, and good support are noted positively.
Cons
Pricing was too high for the budget and navigating between various site areas was difficult.
Pros
The scheduler and messenger functionalities were appreciated for their ease of use.
Cons
Inconsistent report information, and additional fees for desired features.
What Our Users Say about iSalus EMR?
|
Most Positive Sentiments |
Least Positive Sentiments |
|
Scheduling & Appointment Management |
System Performance |
Users often describe scheduling as easy to use. They particularly appreciate recurring appointments, reminders, and calendar visibility. |
Reviews mention occasional freezing, crashes, or slowdowns during periods of peak usage. |
|
Customization & Templates |
Navigation & Interface |
Several reviewers find the customizable templates and practice-specific configurations useful, particularly when documentation needs vary by provider or practice. |
Some reviewers find the interface cluttered or unintuitive, particularly when working with charting or reporting. |
|
Mobile Access |
Customer Support |
Users frequently praise the mobile application for allowing access to scheduling, charting, billing, and documentation away from a desktop. |
Some users report slow responses, unclear replies, or difficulty resolving specific issues. |
