Jane App Software

Jane App Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Jane App Software Reviews

Overall Rating

48 Reviews

Excellent
75%
Good
19%
Average
4%
Poor
0%
Terrible
2%
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Andrew
Hospital & Health Care
10+ Employees
October 2025
offer super amazing excellent customer support
October 2025
offer super amazing excellent customer support
Andrew
Hospital & Health Care
10+ Employees

Pros thumbs-up

Their customer support is unfailingly excellent, whenever I need guidance on tasks like configuring an employee's commission rate or issuing a refund, the responses I receive by email are comprehensive and they even attach embedded tutorial videos so I can visually follow the exact steps to complete the task.

Cons thumbs-up

I'd prefer the price to be somewhat lower, while it's not prohibitively costly, my practice must be careful with its budget and therefore we need to keep operating expenses as minimal as feasibly possible.

Maurice
Hospital & Health Care
10+ Employees
October 2025
Extremely reasonable and great pricing
October 2025
Extremely reasonable and great pricing
Maurice
Hospital & Health Care
10+ Employees

Pros thumbs-up

I find the pricing extremely reasonable and scheduling appointments for my clients is simple while the customer support team is outstanding, insurance claims processing is uncomplicated and because the platform is cloud-hosted I also value the accessibility it provides.

Cons thumbs-up

While the product functions immediately after setup, I notice that several capabilities are poorly executed and require extensive tailoring before they become genuinely usable so although it operates out of the box it may still fall short of my specific requirements.

John
Hospital & Health Care
10+ Employees
October 2025
training students is not a problem
October 2025
training students is not a problem
John
Hospital & Health Care
10+ Employees

Pros thumbs-up

In our school clinical setting I rely on Jane across twelve treatment rooms while managing roughly 40-60 new students each year which means we regularly need to train students to use the software and in practice I have found it very simple for that purpose. We genuinely appreciate the responsiveness of customer support and the steady cadence of system updates, many of which introduce practical, well-thought-out features that keep the platform current. From the Clinic Manager, Client and Practitioner viewpoints, appointment booking and management are generally simple for most newcomers and even our older clients who sometimes struggle with new technology are usually able to navigate the key functions. Automated notifications, reminder emails and SMS alerts are particularly valuable given the high annual turnover of users and clients we handle, helping to reduce no-shows and administrative overhead.

Cons thumbs-up

One ongoing administrative annoyance for us is that payment batching within Jane Payments cannot be adjusted and on top of that the system removes UTM tracking data from reports, these limitations present more of a bookkeeping and administrative headache than a direct problem for end users. Because batching can span multiple service days, it's possible to find payments for a single day appearing in two separate batches depending on clinic hours which complicates reconciliation and reporting. If you already work with UTM parameters you will understand why losing that data is significant for some analytical workflows, though it typically doesn't affect the routine day-to-day experience of most staff and clients.