Jane App Reviews

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Signe
Hospital & Health Care
10+ Employees
March 2025
Meet all remote clinic criteria
March 2025
Meet all remote clinic criteria
Signe
Hospital & Health Care
10+ Employees

Pros thumbs-up

With Jane App, I was able to meet all the criteria necessary to operate a remote clinic as a solo practitioner and locating answers to my queries was consistently simple as well.

Cons thumbs-down

I would have preferred the scheduling calendar to automatically adapt to different time zones without me having to make manual adjustments.

Nadine
Mental Health Care
10+ Employees
February 2025
give freedom to add or modify practitioner access
February 2025
give freedom to add or modify practitioner access
Nadine
Mental Health Care
10+ Employees

Pros thumbs-up

As an administrator, I can add or modify access for practitioners, set admin privileges and configure permissions on an individual basis

Cons thumbs-down

I find the pricing to be prohibitively expensive and the sheer number of configurable options can easily become overwhelming

Jacob
Medical Practice
10+ Employees
February 2025
allows speaking with a real person
February 2025
allows speaking with a real person
Jacob
Medical Practice
10+ Employees

Pros thumbs-up

I really value being able to speak with a real person who is warm and manages to answer all of my questions thoroughly and patiently.

Cons thumbs-down

Being unable to link the system with any external exercise programming platform aside from Physitrack frustrates me.

Stacey
Mental Health Care
50+ Employees
February 2025
All in one secure solution
February 2025
All in one secure solution
Stacey
Mental Health Care
50+ Employees

Pros thumbs-up

In my counselling practice I use Jane as an all-in-one solution, providing secure, encrypted, confidential storage for client information and built-in video services.

Cons thumbs-down

I want the mobile app to perform slightly better.

Crystal
Hospital & Health Care
50+ Employees
February 2025
User friendly and helpful staff
February 2025
User friendly and helpful staff
Crystal
Hospital & Health Care
50+ Employees

Pros thumbs-up

I've found the interface to be very user-friendly, the staff consistently helpful when I need assistance and the reporting features thorough and reliable.

Cons thumbs-down

Regarding payments, I find it limiting that the external payment terminal integration only connects to Jane-branded terminals rather than third-party providers like Square and I would greatly appreciate direct linkage to other companies to manage payments.

Tasha
Non-Profit Organization Management
10+ Employees
February 2025
Prompt and exceptionally helpful team
February 2025
Prompt and exceptionally helpful team
Tasha
Non-Profit Organization Management
10+ Employees

Pros thumbs-up

I've found their response times to be prompt, the team exceptionally helpful and they consistently demonstrate thoughtful support for non-profit organizations.

Cons thumbs-down

Personally, I don't have any complaints about Jane Service as my experience has been consistently positive and trouble-free.

Cristofer
Mental Health Care
10+ Employees
February 2025
make interactions delight and simple to use
February 2025
make interactions delight and simple to use
Cristofer
Mental Health Care
10+ Employees

Pros thumbs-up

I'm impressed by how fluid every interaction feels and by the overall simplicity that permeates the app and the charts being fully adjustable combined with a visually elegant interface make it a pleasure to use.

Cons thumbs-down

My sole gripe is that I cannot alter the interface colours, an omission that strikes me as surprisingly petty in light of everything else the app does well and although this feels like a minor lacking, in all other respects I regard Jane as exceptional.

Dona
Mental Health Care
10+ Employees
February 2025
Incredibly user friendly navigation
February 2025
Incredibly user friendly navigation
Dona
Mental Health Care
10+ Employees

Pros thumbs-up

Once I became familiar with Jane, I found it incredibly user-friendly and simple to navigate, making my workflow much smoother.

Cons thumbs-down

Being an Associate Therapist who is just beginning to establish my private practice, I consider the cost to be somewhat steep and it can feel a bit burdensome at this early stage.

Nathan
Alternative Medicine
50+ Employees
February 2025
powerful scheduling and note taking abilities
February 2025
powerful scheduling and note taking abilities
Nathan
Alternative Medicine
50+ Employees

Pros thumbs-up

In my experience, the platform offers particularly powerful scheduling capabilities and comprehensive note-taking tools that handle complex workflows with reliability.

Cons thumbs-down

I find that it falls short when it comes to integration with insurance billing as it does not connect smoothly to billing systems or manage claims processing.

Beena
Hospital & Health Care
50+ Employees
February 2025
allows schedule appointments online effortlessly
February 2025
allows schedule appointments online effortlessly
Beena
Hospital & Health Care
50+ Employees

Pros thumbs-up

for me this lets you schedule appointments online effortlessly and I appreciate the convenience because I can easily cancel through the site if I cannot attend.

Cons thumbs-down

I must call the clinic if I cancel the appointment less than 24 hours beforehand.