Jane App Reviews

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Natasha
Hospital and Healthcare
10+ Employees
January 2025
Pretty decent client booking platform
January 2025
Pretty decent client booking platform
Natasha
Hospital and Healthcare
10+ Employees

Pros thumbs-up

In my experience, Jane functions as a simple client-booking platform that can be smoothly embedded into an existing website.

Cons thumbs-down

I haven't come acrossany difficulties when configuring Jane for my clients or while using its features.

Chris
Alternative Medicine
10+ Employees
January 2025
Remarkably budget friendly with wide capabilities
January 2025
Remarkably budget friendly with wide capabilities
Chris
Alternative Medicine
10+ Employees

Pros thumbs-up

I've found Jane to be remarkably budget-friendly and in my experience it actually offers a wider array of capabilities than one might initially expect!

Cons thumbs-down

As a chiropractor who routinely takes X-rays of my patients, I found that Jane lacks any functionality for storing and conveniently viewing those X-ray images which was a dealbreaker for my practice.

David
Mental Health Care
50+ Employees
January 2025
Smooth transition with extraordinary support
January 2025
Smooth transition with extraordinary support
David
Mental Health Care
50+ Employees

Pros thumbs-up

We onboarded the company with him about a month ago and although there was some apprehension among staff before we began, the actual transition proceeded very smoothly with no significant disruptions. I would compare the whole experience to the Y2K scenario,there was a lot of initial worry but ultimately everything settled into place without incident,and throughout the process their customer support has been extraordinary, with every person I've interacted with showing solid expertise and, when faced with unfamiliar issues, taking the time to investigate and follow up promptly. Their responsiveness and willingness to dig into problems has been particularly reassuring.

Cons thumbs-down

I don't have anything negative to say about the system or the people since in my experience they have been consistently professional and supportive. However, there are a variety of additional features and bells and whistles that I wish were available,several specific functions that would manage certain tasks are missing,but it is encouraging that the company seems receptive to feedback and actively works to improve and refine the platform based on user suggestions.

Ross
Hospital & Health Care
10+ Employees
January 2025
easy to install and use
January 2025
easy to install and use
Ross
Hospital & Health Care
10+ Employees

Pros thumbs-up

Navigating and deployment were simple for me and the template library impressed me, I was able to share templates easily with other practitioners and to view which ones colleagues were using.

Cons thumbs-down

I discovered that it lacked the specific functionality required to handle insurance claims submissions and electronic remittance advice (ERA) so it could not meet my needs in that area.

Jill
Hospital & Health Care
10+ Employees
January 2025
user friendly interface and calendar management
January 2025
user friendly interface and calendar management
Jill
Hospital & Health Care
10+ Employees

Pros thumbs-up

I appreciated how simple the interface is and the convenience of being able to manage both client and practitioner calendars from a single, simple platform.

Cons thumbs-down

Although I couldn't identify any major drawbacks with Jane since our use was primarily for booking salon appointments we rarely utilized the 'charts' functionality, nevertheless, I recognize that such a feature could provide considerable value for practitioners in other sectors.

Sarah
Mental Health Care
10+ Employees
January 2025
Ensure email notes and documents are sent securely
January 2025
Ensure email notes and documents are sent securely
Sarah
Mental Health Care
10+ Employees

Pros thumbs-up

One feature I particularly appreciate is the capability to document client information and send emails that let clients securely review their notes which enhances transparency and simplifies follow-up communication for my practice.

Cons thumbs-down

I found the pricing to be higher than I could afford as a new business owner which unfortunately put the software beyond my modest startup budget despite its useful features.

Britta
Mental Health Care
10+ Employees
January 2025
Quite user friendly with responsive support
January 2025
Quite user friendly with responsive support
Britta
Mental Health Care
10+ Employees

Pros thumbs-up

In my experience, the platform is quite simple to use and I find the support team consistently responsive and helpful.

Cons thumbs-down

As a new, single-provider practice owner, I have found the pricing tiers to be rather steep and potentially burdensome for someone just starting out.

EMMA
Hospital & Health Care
10+ Employees
January 2025
Offer absolutely incredible guidance
January 2025
Offer absolutely incredible guidance
EMMA
Hospital & Health Care
10+ Employees

Pros thumbs-up

Support team has been absolutely incredible in guiding me ever since I launched my new clinic and simply having that ongoing support available has dramatically simplified my day-to-day operations and eased so much stress.... thank you! thank you! thank you!

Cons thumbs-down

I have noticed there is no native AI integration included and that I must pay extra to access the invoicing add-on which is disappointing.