Kareo EHR Software

Kareo, software specifically built to cater the needs of independent medical professionals running a small facility with a handful of people. Was founded back in 2004 and has been in business for over a decade. The software makes life easy by enabling professionals to evade long, complex, and time consuming standard procedures related to medical institutions.

What everyone needs to know is that the software is a cloud-based platform including a number of features namely; Electronic Health Records (EHR), Practice Management, Marketing, Patient Engagement, Telemedicine, and Billing Software. However, Kareo billing services were recently acquired by Health Prime International which means Kareo rather than doing it themselves, would be providing revenue cycle management services to its customers via their 1500+ billing partners.

Kareo’s offerings come with over 45 specialties like Oncology, Orthopedic, Neurology, Internal Medicine, and Cardiology. The pre-programmed templates make the workflow smooth, simple, and easy, moreover, they also come with complete ICD-10 codes.

Kareo offers the right to use third-party apps as it is compatible with them in order to provide a completely integrated solution that could be tailored for each practice. Revenue Cycle Management (RCM) and Practice Management (PM) are trusted with over 60 million patient entries and $18 billion in insurance claims being handled and executed with this platform.

The software is deployed without any hassle and overall is a quick process (within 48 hours) with zero hassle of contracts or hidden costs. Client support, customer onboarding, and module training are completely free. 

Kareo Engage and Kareo Analytics have been started by the vendors; it provides a complete solution that includes advanced patient management/communications and billing intelligence across a number of practices respectively during the first half of 2018.

Starting price: Kareo pricing varies for each type of practice, ranging between $100-$300/month. Click the price tab to get detailed pricing information for all Kareo products.

Free trial: No

CEHRT: 2015 

USP: No setup fee or long term contracts. You pay month to month with the option of canceling on your disposal.

Technical Specification: Windows-based application. An additional purchase of software would be required to run it on MAC. Kareo mobile application is only available for the iPhone and iPad. It does not support Android devices. 


Kareo EHR Software reviews

Overall Rating

33 Reviews

Excellent
40%
Good
50%
Average
5%
Poor
5%
Terrible
0%

Joshua Santillan

Medical Billing Unlimited

11-50 employees

July 2019

Kareo

Pros:
“I think our success has to do with our employees and having a product that can help them also be successful. I am glad to be a part of the Kareo Family”

Cons:
-

Beverly

Butler Family Practice

2-10 employees

January 2020

Happy customer

Pros:
The reason that I chose this system is that the demos were easy to follow. The system is user-friendly. The templates that are most important for us are in place for assessments, and if other templates and forms are required, we can easily customize those as well. Hats off to my coach STEVE. He is very helpful. He makes sure that I don’t have any problems understanding the system and makes weekly calls to check up on me if I face any problems.

Cons:
Forms can be customized but I’d like to have generic consent forms in place.

Jenah

Southeast Psychology

2-10 employees

November 2019

Kareo is Ahmazing!!

Pros:
Kareo is what we needed. This is the system that our practice needed. The system is user-friendly and is designed in a very appealing and not so overwhelming way. It is easy to use on a restricted scale, but it also provides options to use that are more robust.

Cons:
The billing module is robust, but I’d like to print a few reports like patients or scheduling, etc. through the EHR. They should also offer more customization options within the EHR.

Chris

John Medical Clinic

2-10 employees

October 2019

Gets the Job Done.

Pros:
This tool has many features and it gets the job done. It is a satisfactory EHR. It is easy to use. They have created a section for quick access. The scheduling module and the interface is user-friendly. It also lets you customize accordingly in a few sections.

Cons:
The system occasionally lags. The templates are not doctor friendly, and there are times when the system glitches.

Jill

Step Ahead Therapy

11-50 employees

March 2019

Review

Pros:
The software is easy to learn and use, it is flexible as well. The training tutorials are comprehensive. The ease to look at the data in many other ways to understand it, is great. Helps you get your tasks done in a neat way.

Cons:
The tech support team is not how it should be, they either pass it to the clearinghouse or they just manipulate the customer for the moment by making them believe that the issue is not there. You have to file a new complain, just because of the fact that it wasn’t resolved in the first time when you contacted them.

Allyson

Avila Physical Therapy for Women's Health

2-10 employees

March 2019

Physical Therapy Practice

Pros:
It is easy to use, and work with. You can easily see the patient schedule on the app, which is great and easy. Their reports are amazing as well. I prefer the desktop version over the web based version, but that is totally my opinion I like that. It is easy to navigate between screens. It is a great system and anyone can easily use it.

Cons:
The automated telephone response calls, needs to be improved as a lot of patients have had a hard time to understand what it said, so there are voice concerns. Probably they could work on it to make it more clear. It isn't easy to print appointment lists for my patients, as in physical therapy there are multiple visits by the patients.

Gina

Smart Billing Solutions

1 employee

March 2019

Great Program!

Pros:
It has been 4 years since I started using Kareo, and as a matter of fact I really like this product. It has been amazing from day one up till now. The price is right, and it also gets my billing done with ease and simplicity. Not bad at all.

Cons:
I have seen their customer support decline over the years, and I think that they need to improve it. It is just so disappointing.

Phoebe

Bosque Women's Care

2-10 employees

March 2019

It's a solid billing software

Pros:
It has been many years since I started using Kareo. It is easy to use. Navigating between screens/windows is easy as well. I started using only its billing service but now I do manage a lot of other things as well. It is easy to use, once you get used to it. It has many functionalities that I like. Exporting reports are also very easy, and are really nice.

Cons:
Editing can often be quite a lot of work to do and is tedious. I find it a little difficult to post the payments in Kareo, as I've used other EHRs before and it was easy there.

Abby

Hillcroft Services, Inc

201-500 employees

February 2019

It is worth the money you pay

Pros:
Well, it is a great product, and the way they help you throughout is amazing. They’ll never leave your problem unresolved. They even assign a success coach to you that helps you through the entire process, and this is a resource we loved a lot. The customer support team is great, the product itself is great, and their training tutorials are also amazing. It is quite the package.

Cons:
Sometimes it could be a headache when you have to work with the enrollments department, otherwise there is nothing bad about this product.

Dianne

Jicha Chiropractic

2-10 employees

January 2019

Best billing software among others

Pros:
This software is really amazing as it is very easy to submit claims and rebill things. Entering data is quite easy and better than other softwares. There were quite a lot of problems that I was facing, but with the help of Kareo, I solved them all. The experience is great and it saves a lot of your time. I would definitely recommend this software to everyone.

Cons:
The reports cannot be modified which I don't like. There should be an option to modify reports accordingly. The return address has to be handwritten as it is not in the upper left-hand corner of the receipt so it can be mailed. I have to submit 2 separate reports as it doesn't give an option to share provider info, patient info etc and not even of the payments or adjustments so that the patient can give that to their insurance or claim rep.

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