Pros 
Having scheduling, documentation, patient records and practice management all in one place makes this a very user friendly EHR to work with! It helps keep clinical documentation and patient management fairly efficient and the overall workflow feels organized enough to support providers handling a busy outpatient practice.
Cons 
Would be even better with more customization in certain areas especially for the documentation needs of psychiatric and mental health providers. Some workflows still involve extra steps that make charting take longer than it should and I'd really like more flexibility in psychiatric note templates along with fewer repetitive data-entry tasks.
Pros
Getting started was a very easy process. Their customer support was incredibly responsive and helpful through every step along the way.
Cons
It was an excellent experience overall and I don't have any immediate concerns about the onboarding process. I'd definitely recommend it to colleagues.
Pros
Every interaction felt well handled because the team member seemed highly knowledgeable about the software and clearly knew the system well. Very little ever caught him off guard and he consistently followed up by email with useful resources and solid guidance.
Cons
One thing that still feels limited is the lack of annotation features, along with not being able to order DME outside of a visit or visit note. Still the software does seem to keep rolling out new features regularly.
Pros
Right from the start, their representative was helpful, well informed and very capable. I really appreciated the support she provided and the whole experience was excellent.
Cons
Getting through the initial setup and verification can take a while and some account changes still need help from the support team.
Pros
Pricing was affordable for a new practice and the credentialing process itself was fairly easy. That said, support was not very available.
Cons
Billing had been working fine. As my contract was nearing the end, I submitted more than 60 days notice in line with the agreement since the contract was set to end on 6/29/26. I continued making payments on time even though I had already switched to another biller. When I saw that the cancellation request I submitted on 4/1/26 was still pending on 5/29/26, I called to check the status. The representative canceled my account immediately during the call which left me with no access to review my pending cases. Then two weeks later, I got an invoice for $408. I contacted them to understand why but I never received a response. When I later checked the status of my request, I saw that the request had been canceled.
Pros
Right from the start, every service has been incredibly helpful! I honestly can't picture a more supportive platform. The patient records are clear and simple to navigate, scheduling stays dependable and consistent and billing feels manageable. I don't use a separate biller and I'm still able to keep everything running with occasional help from your amazing team.
Cons
The AI feature feels a little overloaded at times although I'm getting more accustomed to it. Other than that, I really have no complaints, I absolutely love the platform.
Pros
Using this EHR has been pretty easy! The system is accessible, billing and payments are handled well and training new employees doesn't take much effort. It feels predictable, uncomplicated and overall very user friendly.
Cons
One thing I'd rather change is the Practice Fusion integration since I would prefer not to rely on it. Also, this software doesn't provide diagnosis options with ICD-10 explanations directly on the visit screen which would be helpful.
Pros
Stepping into billing through this software ended up being far more rewarding than I expected. Handling billing on my own sounded intimidating at first but the guidance from their team made it feel manageable and even enjoyable. Everyone I've worked with has been well informed, patient and generous with their time. They walk through each step clearly, never make me feel rushed and consistently go beyond just fixing the immediate issue. They also explain the reasoning behind the process which has helped me feel more confident managing things on my own going forward. The part I value most is how focused they are on teaching their clients. Instead of only giving a quick answer, they take time to educate, troubleshoot and share practical solutions I can actually use. Their professionalism, responsiveness and genuine willingness to help have meant a lot as I continue learning the billing side of healthcare administration. In healthcare, it's rare to come across a support team that is both highly skilled and truly invested in a client's success. The customer service I've received from them has gone well beyond what I expected and I'm genuinely thankful for the expertise and encouragement they've provided during this transition. I really appreciate their entire team for turning something that could have been stressful into an experience that felt empowering. Their commitment to clients is clear and the level of support they provide has been outstanding.
Cons
If I could change one thing about my experience, it would be discovering the billing module much earlier. Once I learned how accessible and comprehensive it is, I realized I would have benefited from using it years ago. For a long time, I depended on outside billing services because I assumed handling medical billing in-house would be too complicated and take too much time. With the right training and support from their team, I now know that assumption was completely off. My biggest disappointment is really the time and missed opportunities before making the switch. Learning the billing module has given me more transparency, increased my confidence in handling claims and reimbursements and helped me play a much more active role in the financial side of my practice. Looking back, I only wish I had chosen to start using the billing module much sooner.
Pros
Very easy to navigate which makes daily use hassle free. The support from their team has been exceptional and our customer support representative has been especially helpful.
Cons
At this point, I really do not have any complaints or suggestions for improvement. Whenever something comes up, their team handles it very quickly.
Pros
Has been very user friendly and the customer support has been excellent! The onboarding specialist and my initial sales representative were both incredibly helpful throughout the process. I'm excited to grow my practice and eventually move up to the next level of what it offers.
Cons
Honestly, there's not much I dislike about it. A few technical issues came up during onboarding but they were communicated clearly, acknowledged right away and resolved quickly.
