NexHealth

What Is NexHealth Software? 

NexHealth is a patient experience platform integrated with Electronic Health Record (EHR) systems to enhance interactions between healthcare practices and patients. The software offers comprehensive solutions, including appointment management, online bookings, automated reminders, and multi-channel communication. It also provides features such as online billing, telehealth, AI translations, and healthcare marketing to optimize patient journeys. 

What Is NexHealth Best For? 

NexHealth is best known for its 1-click Waitlist automation for dental and medical practices. When a cancellation opens up, the system notifies waitlisted patients right away, and they can confirm a new slot with a single click. The appointment then syncs directly to the practice's schedule in real time. The software is a strong fit for practices that deal with frequent last-minute cancellations, want to move away from manual phone-based rebooking, or handle a high volume of daily appointments. 

How Much Does NexHealth Cost? 

NexHealth pricing starts at $350/month. In addition to the base subscription costs, organizations should account for the following potential expenses: 

• Implementation: Usually priced between $500–$3,000 (one-time), covering EHR or practice management system connection, workflow setup, and Synchronizer activation for each location 
• Data Migration: Commonly priced in the range of $300–$2,000 (one-time), depending on how much patient data, appointment history, and form templates need to move from the legacy system 
• Training And Onboarding: Typically falls around $0–$1,500 (one-time), covering staff training on scheduling, digital forms, and payment workflows, usually included at no cost for smaller practices but billed separately for multi-location deployments 
• Integrations: Often comes in between $1,000–$10,000+ (one-time), depending on the number of third-party systems connected, including custom EHR APIs, single sign-on, and marketing or analytics platforms 
• Customization And Configuration: Generally ranges from $500–$2,500 (one-time), covering custom digital forms, branded online booking widgets, and appointment journey setup 
• Payment Processing: 2.6% + $0.07 per transaction for in-office terminal payments, or 2.9% + $0.30 per transaction if it's a text-to-pay payment 

User reviews generally describe NexHealth's pricing as moderate to high for most practices. A number of users find it steep; however, according to a few, the time saved and stronger payment collections help make up for the added cost.

For accurate pricing based on your organization’s needs, it’s recommended to request a custom NexHealth Software price estimate. 

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

NexHealth Software Integrations

With NexHealth Synchronizer API, the software offers bidirectional synchronization with a range of third-party applications, including:

• Dentrix 
• Open Dental 
• eClinicalWorks EMR 
• athenahealth EMR 
• Curve Dental EHR Software 
• Denticon 
• Dolphin 

How Does NexHealth Work?

Log in to your NexHealth account and follow the given steps to benefit from its features: 

• Connect your existing EHR or practice management system so patient and appointment data syncs automatically through the Synchronizer 
• Set provider availability, appointment types, and online booking rules 
• Send digital intake forms so patients can complete them before their visit 
• Notify waitlisted patients when a cancellation opens up so they can confirm a new slot with one click 
• Check insurance eligibility for upcoming appointments, either automatically or on demand 
• Collect payments through in-office terminals or text-to-pay links, and each transaction gets recorded against the patient's account 
• Send appointment reminders, recall notices, and follow-up messages to patients 
• Pull up dashboards and reports built from scheduling, payment, and communication data to see how the practice is performing 

You can also schedule a free NexHealth Software demo to explore its full functionalities. 

Who Is NexHealth Software For?

The platform is suitable for dental and medical practices of all sizes.

NexHealth Software Use Cases 

Based on our analysis of user reviews and NexHealth's current capabilities, we have identified key scenarios where this software is a good fit for dental and medical practices: 

1. Multi-Location Dental And Medical Groups Coordinating Scheduling 

Dental and medical groups running several locations can struggle to keep provider schedules, appointment availability, and patient records consistent as they grow. When offices coordinate this manually, administrative teams can end up without a clear view of what is happening across the group. NexHealth keeps scheduling and patient data synchronized through the practice's existing EHR connection, which supports groups managing this challenge. 

2. Practices Reducing Revenue Loss From Unfilled Cancellations 

Practices with a high volume of daily appointments can lose revenue when cancellations leave slots empty. Rebooking these openings by calling patients one by one takes time that front-desk staff may not have on a busy day. NexHealth's waitlist notifies eligible patients when an opening appears and allows them to confirm a new appointment with one click. 

3. High-Turnover Practices Managing Patient Intake 

Practices that see many new patients can fall behind when intake information is collected and entered by hand, particularly during peak hours. Paper forms slow down front-desk work and increase the chances of data entry errors. NexHealth lets patients complete digital intake forms before their visit, which can help address this issue. 

4. Practices Verifying Insurance Eligibility In-House 

Practices that verify insurance eligibility internally can experience delays when checks are done manually before each appointment. Confirming coverage by phone or portal pulls staff attention away from other front-office responsibilities. NexHealth helps staff identify coverage issues before appointments through automated or on-demand eligibility checks. 

5. Practices Looking To Improve Patient Communication 

Practices that rely on phone calls and voicemails for reminders and rebooking end up losing staff time to outreach that doesn't always reach patients in time. Missed calls lead to no-shows, and patients can lose touch with the practice after a visit. NexHealth handles this through automated texts and emails, with reminders and recall messages triggered on their own, so patients stay updated without anyone typing each one by hand. 

NexHealth Software User Sentiment 

Is NexHealth Right For You? 

If you are looking for an all-in-one patient engagement and experience platform to help manage patient interactions, NexHealth could be a suitable option. Trusted by over 10,000 practices, including Camelback Dentistry and Norbo Dental, the software offers HIPAA-compliant patient intake forms and is SOC 2 Type 1 certified to help ensure the security and privacy of patient information. It also automates appointment scheduling, provides personalized text and email marketing campaigns, and supports patient communications through a centralized interface. 

From the initial online contact to ongoing communication and follow-up care, the platform provides a complete solution to digitize the patient journey. Whether you operate a small clinic or a large healthcare organization, NexHealth offers tailored solutions to attract and retain patients. 

Still not sure if NexHealth software is the right choice for you? Contact us at (315) 215-3447, and we will help you make the best decision. 

NexHealth Features

Here are a few key features of NexHealth patient and practice management software:

Online Scheduling

Patients can book appointments using customizable calendars that display real time availability for different appointment types and operating hours. Practices can also reduce no-shows through automated reminders and quickly fill cancellations with existing patients on a waitlist. This feature enables a seamless and accessible patient appointment booking process, enhancing convenience and accessibility. 

Secure Payments

The platform improves the payment process, providing patients with a convenient and secure online payment solution. Users can send digital payment requests and set up automated reminders to help manage outstanding balances. This feature facilitates efficient payment tracking and reconciliation, enhancing revenue management and financial transparency. 

Digital Forms

NexHealth provides HIPAA-compliant digital forms that synchronize with a provider's health record system. It digitizes existing forms and offers prebuilt templates to efficiently collect essential patient information, medical history, HIPAA consent, and more. Patients can conveniently complete these forms online, ensuring a smooth and secure data collection process. 

Automated Appointment Reminders

Healthcare providers can send personalized text or email reminders to patients. The software allows them to include patient information in the reminders, such as procedure instructions and consent forms. This feature significantly reduces no-shows and cancellation rates, improving overall appointment management. 

Communications 

Patients and practices can exchange two-way text and email messages through NexHealth, along with automated reminders, recall campaigns, review requests, and group outreach sent to multiple patients at once. Practices can set up separate communication workflows for each appointment type, with messages sent before and after visits based on triggers that are defined in advance. 

Insurance Verification 

Insurance eligibility checks run through connections with more than 1,200 carriers, and practices can trigger these checks on demand or set them to run automatically ahead of scheduled appointments. Once a check is complete, the eligibility summary is saved to the connected health record system so it stays with the patient's record. 

Insights 

An analytics dashboard pulls data from connected systems and turns it into reports that update on their own, without staff needing to compile anything manually. These reports cover appointments, production, collections, new patients, schedule utilization, show rates, outstanding balances, treatment opportunities, and patient acquisition sources. Practices can review both clinical and financial metrics from one screen. 

Supplementary Features 

Online Reputation 

Timing and appointment type determine when a review request goes out. Positive responses route to Google Reviews, and anything rated lower stays in a private dashboard practices can respond to on their own. 

Patient Marketing 

Email and text campaigns pull from patient data stored in the connected health record system. Templates come prebuilt, audiences can be segmented, and messages can include a direct booking link. 

Patient Recall 

Appointment history, due dates, and treatment details drive personalized recall messages sent by email and text. Each one links to open time slots, and booking through that link updates the practice calendar automatically.