Pros 
We recently started using NexHealth for patient communication, digital forms and billing. Both the product and the support team have been top-notch. The messaging tools are highly customizable, letting us send precisely the right messages at the right times. The software itself is excellent and getting everything set up was surprisingly simple.
Cons 
Some improvements sure are due. When duplicate appointments are created for the same patient on the same day, we need a better way to merge them and ensure only one reminder is sent out.
Pros
It's efficient and user-friendly, I really enjoy utilizing all the features the software has to offer.
Cons
I'd love to be able to present treatment plans directly through the system though I've heard that feature is on the way. Other than that, I have no complaints.
Pros
Truly, I appreciate how easy the system is to pick up and learn. The entire team has been incredibly helpful and supportive throughout the training process.
Cons
So far, I haven't faced any negatives. There were a few minor hiccups during onboarding but they were addressed and resolved quickly.
Pros
I rely on this tool greatly for patient messaging, schedule management, sending statements and handling forms. The biggest time-saver for our office has been the reduction in manual tasks, no more spending time calling patients to schedule or chasing down balances. That freed-up time allows me to focus on other responsibilities. I also love how customizable it is to fit my preferred workflow. It's very user-friendly and the messaging feature is my favorite because it makes my day run more smoothly. It integrates and syncs perfectly with our dental software, Open Dental. Adding new features within the platform was effortless and every interaction with their team has been pleasant.
Cons
No cons!!
Pros
Love using it for patient communication and electronic forms which transfer flawlessly into Open Dental Imaging and populate correctly in Open Dental something our previous provider couldn't deliver. Texting patients through it typically gets faster replies than phone calls, saving us valuable time. We haven't faceed any issues and our experience has been positive from start to finish. The initial setup was extremely easy for my team.
Cons
We haven't found anything to dislike about the system.
Pros
The "Book Now" button on our Google listing has been a great way to attract more patients to our practice.
Cons
I'm unable to add the booking button to each of my Google business profiles individually since they're all tied to the same location under a single account. I really wish I could enable it separately for each profile.
Pros
Really like how it empowers patients to book their own appointments, that's been a top priority for us. Syncing with our schedule was easy and the digital form capability is excellent. It also organizes payments making checkout easy for patients and ensuring funds go directly to the correct accounts which helps us avoid end-of-day discrepancies. It does a fantastic job with patient communications, offering a wide range of options. I also appreciate the "Waiting List" feature which helps us fill open slots without making manual calls. Plus, certain forms are sent out automatically to patients, reducing the need for us to send them manually.
Cons
Only minor drawback is that the phone service is handled through an external vendor.
Pros
The process was quick, easy and friendly. Plus the onboarding was remarkably smooth.
Cons
Everything has been excellent thus far, no issues to report.
Pros
I found the synchronization speed to be excellent, the interface straightforward to navigate and highly adaptable and I was particularly pleased by the option to configure an online scheduling feature.
Cons
We thought the pricing was far too high and once we became established customers it proved difficult to reach technical support when issues arose.
Pros
I've experienced outst anding onboarding and consistently helpful customer support and I find the interface to be clean, intuitive and straightforward to use, plus it connects smoothly with our practice management system, Eaglesoft.
Cons
There were a few glitches here and there, which I suppose is to be expected with any newly deployed software, however every issue I encountered was h andled professionally and promptly; still, I wish they had formed a partnership with a phone system so that feature could be built in.
