OnCall Health EMR Software

What Is OnCall Health Software?


OnCall Health, acquired by Qualifacts, offers a patient portal and telehealth software solution designed for behavioral health organizations. The platform equips providers with a robust suite of tools to simplify day-to-day workflows and deliver a modern patient experience. It also supports integrations with electronic health records and analytics, enabling organizations to scale telehealth services, measure clinical outcomes, and demonstrate value through data.

What Is OnCall Health Software Best Known For?

OnCall software stands out with its customizable white-label patient portal feature, which provides patients with 24/7 access to their provider, appointment, and health information. It includes various customization options, such as a branded booking page and content tools, enabling providers to deliver personalized care to all types of patients.

OnCall Health Software Pricing

The vendor offers the following three standard subscription packages:

  • Growth – Custom Pricing
  • Enterprise – Custom Pricing
  • Custom – Custom Pricing

Contact us for a personalized OnCall cost tailored to your practice’s specific requirements.

OnCall Health Software Integrations

The software supports no-code integration with a variety of third-party applications to help providers scale their telehealth operations efficiently. Some of these integrations include:

How Does OnCall Health Software Work?

Follow the steps outlined below to get started with the software:

  • Log in and go to the dashboard
  • Access telehealth modules like secure video conferencing and messaging
  • Book appointments and complete patient intake forms online
  • Conduct 1:1 and group video appointments for collaborative care delivery
  • Send automatic appointment reminders from your patient portal
  • View clinical dashboard with analytics on outcomes and virtual care operations
  • Integrate with existing EHR systems to share patient information
  • Customize portal features and interface with your organization’s logo and colors

You can also schedule a free OnCall Health software demo to get a quick visual walkthrough of the software’s features.

Who Is OnCall Health Software For?

OnCall software is designed for mental and behavioral health organizations of all sizes. It is commonly used by:

  • Behavioral healthcare providers
  • Addiction treatment centers
  • Counseling practices

OnCall Health Software Features

The vendor offers a comprehensive set of OnCall software features, including:

  • Telehealth

OnCall Health’s behavioral health telehealth software offers a white-label patient portal and EHR integrations to help practices streamline virtual care operations. It provides secure video conferencing, e-forms, and messaging tools to power virtual visits and engage patients between appointments. These virtual care modules are customized to behavioral health needs and simplify the process of integrating telehealth into care delivery.

  • Insurance Verification And Billing

The insurance verification and billing feature simplifies the financial aspects of virtual healthcare delivery. It is designed to verify patients’ insurance details at the time of admission, streamlining the entire billing and revenue cycle process. Behavioral health professionals can bill patients directly through the software or prompt billing through behavioral health EHR integration, reducing administrative overhead and ensuring accurate, prompt payments.

  • Data And Analytics

OnCall’s data and analytics capabilities provide healthcare organizations with valuable insights. It tracks critical metrics, such as assessment completion rates, reasons for appointment cancellations, patient readmission rates, and revenue cycle performance. Armed with this data, behavioral health providers can make data-driven decisions to optimize their services, improve patient outcomes, and enhance operational efficiency.

  • Instant Messaging

The software enables instant messaging appointments through its patient portal to help patients connect with their providers beyond a video call. This allows patients to receive non-urgent guidance, ask follow-up questions, or share updates like medications reminders from any device. Providers can also stay connected to their patients outside of scheduled telehealth sessions through this convenient and secure communication channel.

Is OnCall Health Software Right For You?

If you are seeking an all-in-one solution to streamline virtual care delivery in your behavioral health organization, OnCall Health software may be a good fit. Its HIPAA/PHIPA compliant telehealth platform provides tools to engage patients virtually, streamline daily workflows, and scale telehealth operations. Additionally, the software supports quick integration with leading EHR systems to pull demographic and clinical data seamlessly.

Trafalgar Addiction Treatment Centers, Pyramid Healthcare Addiction Recovery Centers, and Meadows Behavioral Healthcare also rely on OnCall software to fuel growth and provide modernized care experiences for their patients. With its combination of white-label patient portal solutions, analytics capabilities, and video conferencing tools, OnCall Health empowers behavioral health professionals to deliver complete telehealth programs and improve patient satisfaction rates.

Still not sure if OnCall software is the right choice for you? Contact us at (315) 215-3447, and we will be happy to help you make the best decision.

OnCall Health Software Pricing Plans

  • Growth
  • Enterprise
  • Custom
Custom Pricing
Custom Pricing
Custom Pricing
Growth features
Everything in Growth, plus:
Everything in Enterprise, plus:
  • Insurance eligibility
  • EHR integrations
  • Custom communications
  • Provider tech support
  • White-label apps
  • API access
  • Single-Sign-On (SSO)
  • Patient tech support
  • A custom solution built for you, as well as unique integrations, an expert implementation team, and more.



  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

OnCall Health EMR Software Features


Appointment Management/Scheduling




Patient Portal


Compliance Tracking


Customizable Forms/Reports


Document Management


Lab Integration


Online Payments


Immunization And Allergy Tracking


Mobile App




Order Management


Reporting And Analytics


Billing And Invoicing


Insurance Eligibility Verification


Claims Management


Inventory Management


Referral Management




Patient Demographics

Today's most popular FAQs

Does OnCall Health software offer a free trial?

No, OnCall software does not offer a free plan for its users.

How does OnCall Health software help health systems?

OnCall Health software has a good overall rating and helps health systems increase efficiency, streamline scheduling workflows, and enhance the quality of patient care.

How much does OnCall Health software cost?

The software offers customizable and flexible pricing plans. Request a personalized OnCall Health pricing guide from our sales team today!

What are the main features of OnCall Health software?

The main features of OnCall Health software include a white-label patient portal, telehealth solutions, documentation integration, billing, EHR integrations, shared documents, insurance eligibility verification, and data analytics.

What level of support does OnCall Health software offer?

OnCall Health software offers expert technical support, email support, documentation, and training materials for both patients and providers.

Who are the main users of OnCall Health software?

The main users of OnCall software include mental and behavioral health professionals, therapists, counselors, and clinical directors.

OnCall Health EMR Software reviews

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