OnCall Health EMR Software

What Is OnCall Health Software?

Overview

OnCall Health, acquired by Qualifacts, offers a patient portal and telehealth software solution designed for behavioral health organizations. The platform equips providers with a robust suite of tools to simplify day-to-day workflows and deliver a modern patient experience. It also supports integrations with electronic health records and analytics, enabling organizations to scale telehealth services, measure clinical outcomes, and demonstrate value through data.

What Is OnCall Health Software Best Known For?

OnCall software stands out with its customizable white-label patient portal feature, which provides patients with 24/7 access to their provider, appointment, and health information. It includes various customization options, such as a branded booking page and content tools, enabling providers to deliver personalized care to all types of patients.

OnCall Health Software Pricing

The vendor offers the following three standard subscription packages:

  • Growth – Custom Pricing
  • Enterprise – Custom Pricing
  • Custom – Custom Pricing

Contact us for a personalized OnCall cost tailored to your practice’s specific requirements.

OnCall Health Software Integrations

The software supports no-code integration with a variety of third-party applications to help providers scale their telehealth operations efficiently. Some of these integrations include:

How Does OnCall Health Software Work?

Follow the steps outlined below to get started with the software:

  • Log in and go to the dashboard
  • Access telehealth modules like secure video conferencing and messaging
  • Book appointments and complete patient intake forms online
  • Conduct 1:1 and group video appointments for collaborative care delivery
  • Send automatic appointment reminders from your patient portal
  • View clinical dashboard with analytics on outcomes and virtual care operations
  • Integrate with existing EHR systems to share patient information
  • Customize portal features and interface with your organization’s logo and colors

You can also schedule a free OnCall Health software demo to get a quick visual walkthrough of the software’s features.

Who Is OnCall Health Software For?

OnCall software is designed for mental and behavioral health organizations of all sizes. It is commonly used by:

  • Behavioral healthcare providers
  • Addiction treatment centers
  • Counseling practices

OnCall Health Software Features

The vendor offers a comprehensive set of OnCall software features, including:

  • Telehealth

OnCall Health’s behavioral health telehealth software offers a white-label patient portal and EHR integrations to help practices streamline virtual care operations. It provides secure video conferencing, e-forms, and messaging tools to power virtual visits and engage patients between appointments. These virtual care modules are customized to behavioral health needs and simplify the process of integrating telehealth into care delivery.

  • Insurance Verification And Billing

The insurance verification and billing feature simplifies the financial aspects of virtual healthcare delivery. It is designed to verify patients’ insurance details at the time of admission, streamlining the entire billing and revenue cycle process. Behavioral health professionals can bill patients directly through the software or prompt billing through behavioral health EHR integration, reducing administrative overhead and ensuring accurate, prompt payments.

  • Data And Analytics

OnCall’s data and analytics capabilities provide healthcare organizations with valuable insights. It tracks critical metrics, such as assessment completion rates, reasons for appointment cancellations, patient readmission rates, and revenue cycle performance. Armed with this data, behavioral health providers can make data-driven decisions to optimize their services, improve patient outcomes, and enhance operational efficiency.

  • Instant Messaging

The software enables instant messaging appointments through its patient portal to help patients connect with their providers beyond a video call. This allows patients to receive non-urgent guidance, ask follow-up questions, or share updates like medications reminders from any device. Providers can also stay connected to their patients outside of scheduled telehealth sessions through this convenient and secure communication channel.

Is OnCall Health Software Right For You?

If you are seeking an all-in-one solution to streamline virtual care delivery in your behavioral health organization, OnCall Health software may be a good fit. Its HIPAA/PHIPA compliant telehealth platform provides tools to engage patients virtually, streamline daily workflows, and scale telehealth operations. Additionally, the software supports quick integration with leading EHR systems to pull demographic and clinical data seamlessly.

Trafalgar Addiction Treatment Centers, Pyramid Healthcare Addiction Recovery Centers, and Meadows Behavioral Healthcare also rely on OnCall software to fuel growth and provide modernized care experiences for their patients. With its combination of white-label patient portal solutions, analytics capabilities, and video conferencing tools, OnCall Health empowers behavioral health professionals to deliver complete telehealth programs and improve patient satisfaction rates.

Still not sure if OnCall software is the right choice for you? Contact us at (315) 215-3447, and we will be happy to help you make the best decision.

OnCall Health Software Pricing Plans

  • Growth
  • Enterprise
  • Custom
Custom Pricing
Custom Pricing
Custom Pricing
Growth features
Everything in Growth, plus:
Everything in Enterprise, plus:
  • Insurance eligibility
  • EHR integrations
  • Custom communications
  • Provider tech support
  • White-label apps
  • API access
  • Single-Sign-On (SSO)
  • Patient tech support
  • A custom solution built for you, as well as unique integrations, an expert implementation team, and more.

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

OnCall Health EMR Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Today's most popular FAQs

Does OnCall Health software offer a free trial?

No, OnCall software does not offer a free plan for its users.

How does OnCall Health software help health systems?

OnCall Health software has a good overall rating and helps health systems increase efficiency, streamline scheduling workflows, and enhance the quality of patient care.

How much does OnCall Health software cost?

The software offers customizable and flexible pricing plans. Request a personalized OnCall Health pricing guide from our sales team today!

What are the main features of OnCall Health software?

The main features of OnCall Health software include a white-label patient portal, telehealth solutions, documentation integration, billing, EHR integrations, shared documents, insurance eligibility verification, and data analytics.

What level of support does OnCall Health software offer?

OnCall Health software offers expert technical support, email support, documentation, and training materials for both patients and providers.

Who are the main users of OnCall Health software?

The main users of OnCall software include mental and behavioral health professionals, therapists, counselors, and clinical directors.

OnCall Health EMR Software reviews

Overall Rating

10 Reviews

Excellent
60%
Good
40%
Average
0%
Poor
0%
Terrible
0%

Sarah F

N/A

2-10 employees

December 2020

Amazing Platform!!

December 2020

Amazing Platform!!

Sarah F

N/A

2-10 employees

Pros thumbs-up

Navigating around the platform is easy, especially with the mobile app, which is crucial for both my clients and me during video calls. The functionality is smooth, and I particularly appreciate the analytics feature.

Cons thumbs-up

I feel the app could use a few enhancements, like an archive feature for inactive client files and a notice board for direct client communication. It seems they are gradually implementing these improvements.

Janice H

N/A

N/A

December 2020

Grateful for OnCall

December 2020

Grateful for OnCall

Janice H

N/A

N/A

Pros thumbs-up

OnCall wasted no time in setting me up and catering to my service needs. Their responsiveness to inquiries or requests, like adding forms, is impressive. I value the secure document storage and virtual client interactions.

Cons thumbs-up

there is a hiccup where both the client and I end up in separate sessions upon logging in. However, reconnecting typically resolves this issue swiftly.

Brandys E

N/A

N/A

December 2020

OnCall for Counsellors

December 2020

OnCall for Counsellors

Brandys E

N/A

N/A

Pros thumbs-up

The form creation feature is fantastic ,it is straightforward with various options for customization.

Cons thumbs-up

I am unable to edit the service medium for a client once an appointment is booked. For instance, if they selected online but meant to choose in-person, I can't make that change without canceling and rescheduling the appointment.

Sara D

N/A

2-10 employees

December 2020

Always accessible and responsive

December 2020

Always accessible and responsive

Sara D

N/A

2-10 employees

Pros thumbs-up

I appreciate OnCall's proactive approach in seeking user feedback to enhance their platform continually.

Cons thumbs-up

The video platform has had limitations with more than two people joining at once, cutting off part of the third user's face. However I have been informed that this will be addressed soon.

Dana K

N/A

2-10 employees

September 2020

Very positive experience

September 2020

Very positive experience

Dana K

N/A

2-10 employees

Pros thumbs-up

I rely on OnCall Health for its dependable online platform, ensuring confidentiality and compliance with privacy laws. It's user-friendly for both me and my clients, offering seamless video, audio, and chat services.

Cons thumbs-up

It is not exactly a dislike, but I wish there was a more streamlined process for registering participants in group sessions, perhaps through a link function instead of manually listing each participant and their email.

Louise W

N/A

N/A

September 2020

Meets ALL My On Line Therapy Needs

September 2020

Meets ALL My On Line Therapy Needs

Louise W

N/A

N/A

Pros thumbs-up

OnCall Health aligns with Canadian privacy laws, avoiding concerns like those surrounding the US Patriot Act with Zoom. It simplifies client invitations and conveniently stores client information, enhancing efficiency.

Cons thumbs-up

The main screen displaying the therapist is a bit larger than I wouldprefer, but apart from that, I am quite satisfied with everything else.

Lisa B

N/A

2-10 employees

March 2019

Wonderful service

March 2019

Wonderful service

Lisa B

N/A

2-10 employees

Pros thumbs-up

The flexibility to connect with clients regardless of location is a huge benefit for me.

Cons thumbs-up

I have no complaints. Any previous issues were due to my oversight.

Joy S

N/A

2-10 employees

March 2019

Excellent platform, perfect for online counselling

March 2019

Excellent platform, perfect for online counselling

Joy S

N/A

2-10 employees

Pros thumbs-up

it has become my go-to platform, praised by nearly all my clients. Its intuitive layout, excellent video and audio quality, and prompt, knowledgeable support team make it stand out.

Cons thumbs-up

My only 'dislike' pertains to clients having to email support to update their credit card details. Some clients find this extra step confusing and it has caused some difficulties for them.

Verified User

N/A

2-10 employees

March 2019

Great platform, awesome customer service

March 2019

Great platform, awesome customer service

Verified User

N/A

2-10 employees

Pros thumbs-up

This platform is a game-changer for me,it streamlines clinical notes, simplifies payments, and boasts unparalleled customer service. They're always there to address any concerns promptly and efficiently.

Cons thumbs-up

While the calendar functions adequately, it lacks some features I anticipated. Nevertheless, it is a minor inconvenience.

Devan C

N/A

N/A

March 2019

A great addition to use for a counselling business

March 2019

A great addition to use for a counselling business

Devan C

N/A

N/A

Pros thumbs-up

Being able to bill clients directly and provide instant receipts is incredibly convenient also the video chat feature facilitates remote client meetings, while file sharing enhances communication.

Cons thumbs-up

Manually inputting each appointment and client without system memory recall or the ability to copy information forward is a drawback.