Pros 
One thing I really love is that the platform keeps getting better all the time and anytime a question comes up, their team responds very quickly.
Cons 
Honestly, I do not have much to complain about because my overall experience has been wonderful. The only thing I would want changed is the 2-hour appointment reminder text. At the start of our transition some patients felt overwhelmed and got confused when they did not confirm their appointments.
Pros
Right from onboarding, the customer service and support have been outstanding!! The electronic prescribing feature is user friendly and has made my practice much more efficient. Online scheduling has also been incredibly convenient for both my clients and me, cutting down a lot of the administrative work that usually comes with phone calls and managing appointments. I'd definitely recommend it!
Cons
There are only a couple of small things that could make the platform even better. It would be helpful to get a notification whenever a patient pays an invoice. Also, the Google Calendar sync seems a bit inconsistent sometimes appointments sync automatically and other times they don't.
Pros
Everything feels accessible and easy to use! My patients have also mentioned that they don't run into any problems with it.
Cons
At times, the checkout area can be a bit tricky and some things aren't very easy to locate. For instance, discounts being listed under coupons can make it a little confusing.
Pros
Pricing feels very reasonable and updating services or changing fees is easy. It's also really convenient to text or email patients directly and send documents by fax or email from the system.
Cons
Appointment scheduling could be more flexible since it only allows 15 minute increments, while 20 minute time slots would work better for me. I'd also like a better process for ordering imaging instead of having to route it through the lab workflow. As it is, radiology departments often have trouble reading the orders and there's no clear way to specify left or right for an x-ray or MRI. I can only note laterality in the diagnosis which isn't sufficient for many facilities so I end up rewriting the orders.
Pros
Right from the start, this software has been very user friendly and the security features have felt solid and reliable. It definitely feels worth the money.
Cons
There's honestly not much to complain about but if I had to mention one thing, it would be the lack of lab integration with Fullscripts.
Pros
Bringing this software into my healthcare practice has made a huge difference in both our clinical workflow and overall efficiency. The system feels accessible organized and very clearly built for integrative and aesthetic practices. Everything from charting and patient communication to membership management is connected within a single platform which makes daily operations much more efficient. The customizable templates and SOAP note tools are especially valuable because they speed up documentation while still allowing me to keep the level of clinical detail I need. Being able to handle packages, memberships and recurring services in the same system is a big plus for practices that offer wellness, hormone therapy and aesthetic treatments. Another strong point is the customer support team. They have been consistently responsive and knowledgeable which matters a lot when setting up a new system or needing help in the moment.
Cons
Scheduling interface is one part that could be improved. It works but it is not as accessible as the rest of the platform and would benefit from a more oganized, user friendly layout especially for practices juggling multiple services, providers and appointment types. The patient profile screen also feels inconvenient to work with.
Pros
Getting started with this software was easy for both me and my patients. Booking appointments, using HIPAA compliant messaging and sending documents all feel simple and clear.
Cons
One inconvenience is that I have to open several screens to view information while writing a patient message, such as when I need to confirm a medication dosage.
Pros
At this price, this EMR offers a lot and feels very capable. Getting around the system has been fairly easy and anytime I needed assistance, support was readily available and simple to reach. The integrations with Fullscripts and different labs have also been a big plus.
Cons
Updating the supplement and medication lists can be a bit challenging. The setup came with a pretty steep learning curve for me especially since I did not have much prior experience building my own system. The daily help sessions were sometimes frustrating because they moved too quickly but I was still able to get the support I needed whenever it came up.
Pros
Having custom forms, dot phrases and AI powered scribe tools all in one place has been a huge plus for documenting patient visits. There are enough options to fit different working styles and using a mix of them has been working really well for me.
Cons
The self guided onboarding is manageable but it can feel a bit overwhelming at times. I'd love to see more one-on-one onboarding options for smaller solo practices. Even so, the support team has always been pleasant and helpful whenever I've reached out.
Pros
What it does well is billing. It gives a lot of control over how charges are set up and what gets billed which is really useful. The medication ordering feature is also something I genuinely appreciate.
Cons
Issue is that it feels very glitchy especially when documenting. The drop-down menus can be problematic and the screens often overlap in a way that makes boxes and columns run together which creates a lot of frustration.
