Patient Engagement Software

athenahealth EHR Software

athenahealth electronic medical record software is a leading vendor of on-premise and cloud-based health IT solutions for health systems and medical groups nationwide. The platform believes in creatin.. Read more

112 Reviews

eClinicalWorks EMR Software

eClinicalWorks emr software is an award-winning integrated electronic health record and practice management (PM) solution that provides technology throughout the process of patient care delivery. With.. Read more

110 Reviews

Cerner EMR Software

Cerner EMR Software is the leader in healthcare information technology in the US, offering a comprehensive, integrated platform to manage large hospitals’ clinical and administrative requirements. In .. Read more

81 Reviews

Allscripts EHR Software

Allscripts EHR has been serving the healthcare industry for the past 30 years with presence across four countries; US, Canada, UK, and Australia. The company started as a core electronic prescribing e.. Read more

81 Reviews

Greenway Health EHR Software

Healthcare and EHR software company Greenway Health has been serving the healthcare industry for the past 30 years. It combines powerful financial, clinical, and analytics technology with robust tools.. Read more

73 Reviews

PrognoCIS EMR Software

Developed in the early 2000s, PrognoCIS is a provider of Health IT solutions for practices and hospitals of all sizes. The vendor offers integrated modules for electronic health record (EHR), practice.. Read more

70 Reviews

Amazing Charts EHR Software

Founded in 2001, Amazing Charts is a leading provider of electronic health record solutions that cater to the needs of independent practices. It offers solutions for practices across multiple specialt.. Read more

63 Reviews

EpicCare EMR software

Epic, or Epic Systems Corporation, is a health recording solution available in the market since 1979. The company is headquartered in Verona, Wisconsin, and employs around 10,000 people. It is ranked .. Read more

62 Reviews

Practice Fusion EHR Software

Founded in 2005, an Allscripts company, Practice Fusion is the #1 cloud-based electronic health record (EHR) platform in the US. It has partnered with some leading medical billing companies, such as K.. Read more

59 Reviews

AdvancedMD EHR Software

Founded in 1999, AdvancedMD is an integrated suite of software solutions for independent physician practices and medical healthcare organizations. The company is based in South Jordan, Utah, and serve.. Read more

58 Reviews

ChartLogic EMR Software

One of the first in its industry, ChartLogic EHR is a subsidiary of Medsphere Systems Corporation. The company is headquartered in Salt Lake City, Utah. It helps physicians ensure paperless workflows .. Read more

56 Reviews

DrChrono EHR Software

Introduced in 2009, DrChrono offers an all-inclusive medical billing software platform that aims optimize practice efficiency and improve patient care. The company caters to practices of all sizes, sm.. Read more

49 Reviews

NextGen Healthcare EHR

NextGen Healthcare offers NextGen Office (formerly known as MediTouch)—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solutio.. Read more

44 Reviews

Kareo EHR Software

Kareo, software specifically built to cater the needs of independent medical professionals running a small facility with a handful of people. Was founded back in 2004 and has been in business for over.. Read more

43 Reviews

Insight EMR and Billing by Clinicient Software

INSIGHT EMR and Billing solution by Clinicient is a unified web-based EMR, practice management, and billing solution designed to cater to the needs of outpatient rehabilitation practices. The solution.. Read more

41 Reviews

ChiroTouch Chiropractic EMR Software

Established in 1999, ChiroTouch is an electronic health records (EHR) and practice management solution that facilitates small and midsize chiropractic practices. The software is fully integrated with .. Read more

39 Reviews

CareCloud EHR

CareCloud is a HIPAA compliant cloud-based electronic health recording software that offers collective benefits of practice management, EMR, and medical billing services. The solution offers services .. Read more

37 Reviews

Practice EHR Software

Practice EHR is a cloud-based system, serving more than 1,000 physicians and 23 different specialties. The software can be accessed through desktop or mobile from anywhere with an internet connectio.. Read more

36 Reviews

Modernizing Medicine EHR Software

Modernizing Medicine was initiated in 2010. They serve over 16,000 providers and 140,000 healthcare professionals. Their client satisfaction rate is 93%, which is one of the highest in the industry.Mo.. Read more

34 Reviews

Praxis EMR Software

Praxis EMR is an AI-driven system, and it monitors the use of the software and its features. After analyzing the collected data, the processes speed up and adjusts according to the practice's requirem.. Read more

33 Reviews

Buyers Guide

Last updated: May 15, 2021

Providing healthcare has broadened way more than simple medical care. Providing effective patient engagement had become a need for healthcare providers. This includes services like providing a patient portal, that enables patients to engage with their physicians easily, to instant messaging between physicians and patients to help simplify the communication.

The objective of a patient engagement software is to provide services that help engage patients throughout the medical care cycle. It also streamlines administrative work to help physicians focus more on patient care. With more and more hospitals and practices adopting a patient-centric approach, patient engagement software are also becoming popular in the healthcare industry.

This buyer's guide is designed to help you understand the unique characteristic of a patient engagement software, its features, and benefits.

Here’s what we’ll be discussing in this buyer’s guide:

What is a Patient Engagement Software?
Patient Engagement Software Features
Choosing a Patient Engagement Vendor
Patient Engagement Software Benefits
Market Trends

What is a Patient Engagement Software?

A patient engagement software allows physicians to engage and communicate with their patient through a patient portal and messaging services and provide various healthcare resources. Although in most cases, a patient engagement software is misunderstood as a patient portal. While a patient portal is a part of patient engagement tactics, a patient engagement software is more than just that.

In essence, a patient engagement software is a combination of various medical software like practice management, CRM, medical billing, and marketing software.

Here, I’ll be going over the various features of a Patient Engagement software along with the requirements of selecting your software vendor for your practice.

Before jumping to the software itself, you must assess the needs, requirements, and capabilities of your practice. After all, a Patient Engagement software comes in all shapes and sizes. Some practices might require a Patient Engagement software for large practices based on their size; while others might need small-scale ones.

Here’s all you need to know to make the most of your Patient Engagement software.

Patient Engagement Software Features

Here are some features of Patient Engagement software that help improve patient care, streamline your clinical workflows, and simplify administrative tasks.

Secure messaging – enables practitioners and patients to communicate with each other through a secure and encrypted portal.

Online Scheduling – You can set a schedule a allow patients to book appointments that fit your schedule. Any changes in appointments like staff changes, rescheduled/canceled appointments, etc. are updated automatically in your system.

Appointment Reminders – Nobody likes to be stood up. Especially practitioners that could’ve looked after other patients. You can reduce the number of no-shows in your practice by sending them automated reminders through text and email.

Patient Intake and Registration – You can also have patient upload all of their personal information, medical history, and billing information prior to their appointment to reduce patient waiting time and increase patient satisfaction.

Patient Education – Your Patient Engagement software should also include educational and healthcare resources for patients about any specific topic.

Medical Billing – In order to accommodate your patients, your patient engagement software should reduce your revenue cycle and offer faster payment options.

HIPAA Compliance - A Patient Engagement software also needs to ensure patient information confidentiality and privacy through compliance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Choosing a Patient Engagement Vendor

Now that we’ve discussed the necessary features of a Patient Engagement, let’s talk about some of the requirements you’d need from your software vendor. These may differ for each individual medical practice.

Vendor Size – What type of practices does your software vendor typically cater to? Some vendors only provide services to small-scale practices, while others cater to large-scale practices. Therefore, if you have a small practice, paying for services that help large practices, won’t do much good. Similarly, large practices won’t be able to function with services designed for small practices.

Design – The design of a Patient Engagement software’ infrastructure depends on your choice. Whether you would prefer a cloud-based, web-based, or even standalone.

Web-based: These companies focus on a web-based approach and practitioners can access their patient information through their web browser.

App-based: App-based software provide all the service you need from a Patient Engagement software through an installable app on your smartphone or tablet.

Cloud-based: Companies that provide native cloud software offer you access to patient information through a cloud-storage.

Certification – Vendor certification ensures patient information confidentiality and security and is perhaps one of the most important things to look for in a Patient Engagement software vendor. So make sure your vendor has ONC-authorized testing and certification body (ONC-ATCB) certification.

According to the top reviews, most Patient Engagement software vendors focus on providing cloud-based healthcare IT services to enhance security and provide seamless services.

Patient Engagement Software Benefits

An effective EHR software helps streamline your clinical workflows, simplify administrative tasks, and help you reduce cost. Here are some of the most advantageous benefits of Patient Engagement software.

  • Enhanced patient satisfaction
  • Improve the quality of medical care
  • Reduce readmissions
  • Improved decision making

The era of mobile phones is upon us. Your patient engagement software should offer a mobile-friendly interface for physicians and medical staff to manage patient information on-the-go. In addition, physicians also have access to a secure messaging service with their patients at any time and anywhere.

Similarly, practitioners also require a cloud-based patient engagement software that requires only the minimal IT infrastructure. Cloud-based patient engagement software also reduces cost and improves accessibility in the long-run.