Patient Engagement Software

athenahealth EHR Software

athenahealth electronic medical record software is a leading vendor of on-premise and cloud-based health IT solutions for health systems and medical groups nationwide. The platform believes in creatin.. Read more

150 Reviews

eClinicalWorks EMR Software

eClinicalWorks emr software is an award-winning integrated electronic health record and practice management (PM) solution that provides technology throughout the process of patient care delivery. With.. Read more

135 Reviews

Cerner EMR Software

Cerner EMR Software is the leader in healthcare information technology in the US, offering a comprehensive, integrated platform to manage large hospitals’ clinical and administrative requirements. In .. Read more

81 Reviews

Allscripts EHR Software

Allscripts EMR software system has been in business for the past 30 years with a presence across four countries; the US, UK, Canada, and Australia. Over the years, the company has transitioned from an.. Read more

81 Reviews

PrognoCIS EMR Software

Developed in the early 2000s, PrognoCIS is a provider of Health IT solutions for practices and hospitals of all sizes. The vendor offers integrated modules for electronic health record (EHR), practice.. Read more

80 Reviews

Amazing Charts EHR Software

Founded in 2001, Amazing Charts is a leading provider of electronic health record solutions that cater to the needs of independent practices. It offers solutions for practices across multiple specialt.. Read more

76 Reviews

Greenway Health EHR Software

Greenway Health’s EHR system provides innovative technology, impeccable services, and strategic partnership to help you sustain and grow profitably in the healthcare industry. The company presents a p.. Read more

73 Reviews

Practice Fusion EHR Software

Founded in 2005, an Allscripts company, Practice Fusion is the #1 cloud-based electronic health record (EHR) platform in the US. It has partnered with some leading medical billing companies, such as K.. Read more

69 Reviews

AdvancedMD EHR Software

Founded in 1999, AdvancedMD is an integrated suite of software solutions for independent physician practices and medical healthcare organizations. The company is based in South Jordan, Utah, and serve.. Read more

69 Reviews

ChartLogic EMR Software

One of the first in its industry, ChartLogic EHR is a subsidiary of Medsphere Systems Corporation. The company is headquartered in Salt Lake City, Utah. It helps physicians ensure paperless workflows .. Read more

66 Reviews

NextGen Healthcare EHR

NextGen Healthcare offers NextGen Office (formerly known as MediTouch)—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solutio.. Read more

64 Reviews

DrChrono EHR Software

Introduced in 2009, DrChrono offers an all-inclusive medical billing software platform that aims optimize practice efficiency and improve patient care. The company caters to practices of all sizes, sm.. Read more

64 Reviews

EpicCare EMR software

An EMR software built for large healthcare systems. EpicCare is certified for stages 1 and 2 of meaningful use. Founded, developed, and implemented in 1979 by a small team, the software is now being u.. Read more

62 Reviews

Kareo EHR Software

Kareo, software specifically built to cater the needs of independent medical professionals running a small facility with a handful of people. Was founded back in 2004 and has been in business for over.. Read more

60 Reviews

Practice EHR Software

Practice EHR is a cloud-based system, serving more than 1,000 physicians and 23 different specialties. The software can be accessed through desktop or mobile from anywhere with an internet connectio.. Read more

54 Reviews

Modernizing Medicine EHR Software

Modernizing Medicine was initiated in 2010. They serve over 16,000 providers and 140,000 healthcare professionals. Their client satisfaction rate is 93%, which is one of the highest in the industry.Mo.. Read more

49 Reviews

Praxis EMR Software

Praxis EMR is an AI-driven system, and it monitors the use of the software and its features. After analyzing the collected data, the processes speed up and adjusts according to the practice's requirem.. Read more

43 Reviews

CureMD EMR Software

CureMD was established in 1997. It is headquartered in New York and is presently one of the leading providers of innovative health solutions that changed healthcare facilities' managerial and clinical.. Read more

42 Reviews

Quest Diagnostics EHR

Quest Diagnostics EHR went through a name change, so Care360 is currently known as Quanum EHR. Quest Diagnostics provides a cloud-based EHR which is completely mobile so doctors and their patients can.. Read more

41 Reviews

Nextech EHR Software

Nextech EHR was found in 1997. They are serving more than 11,000 providers and 4000 clinical specialties. The vendor explicitly caters to specialties of Ophthalmology, Plastic Surgery, Dermatology, Me.. Read more

41 Reviews

Buyers Guide

Last updated: July 25, 2021

Providing healthcare has broadened way more than simply medical care. Providing effective patient engagement had become a need for healthcare providers. This includes services like providing a patient portal, that enables patients to engage with their physicians easily, to instant messaging between physicians and patients to help simplify the communication.

The objective of a patient engagement software is to provide services that help engage patients throughout the medical care cycle. It also streamlines administrative work to help physicians focus more on patient care. With more and more hospitals and practices adopting a patient-centric approach, patient engagement software is also becoming popular in the healthcare industry.

This buyer's guide is designed to help you understand the unique characteristic of a patient engagement software, its features, and benefits.

Here’s what we’ll be discussing in this buyer’s guide:

What is a Patient Engagement Software?
Patient Engagement Software Features
Choosing a Patient Engagement Vendor
Patient Engagement Software Benefits
Market Trends

What is a Patient Engagement Software?

A patient engagement software allows physicians to engage and communicate with their patients through a patient portal and messaging services and provide various healthcare resources. Although in most cases, a patient engagement software is misunderstood as a patient portal. While a patient portal is a part of patient engagement tactics, a patient engagement software is more than just that.

In essence, a patient engagement software is a combination of various medical software like practice management, CRM, medical billing, and marketing software.

Here, I’ll be going over the various features of a Patient Engagement software along with the requirements of selecting your software vendor for your practice.

Before jumping to the software itself, you must assess the needs, requirements, and capabilities of your practice. After all, a Patient Engagement software comes in all shapes and sizes. Some practices might require a Patient Engagement software for large practices based on their size; while others might need small-scale ones.

Here’s all you need to know to make the most of your Patient Engagement software.

Patient Engagement Software Features

Here are some features of Patient Engagement software that help improve patient care, streamline your clinical workflows, and simplify administrative tasks.

Secure messaging – enables practitioners and patients to communicate with each other through a secure and encrypted portal.

Online Scheduling – You can set a schedule a allows patients to book appointments that fit your schedule. Any changes in appointments like staff changes, rescheduled/canceled appointments, etc. are updated automatically in your system.

Appointment Reminders – Nobody likes to be stood up. Especially practitioners that could’ve looked after other patients. You can reduce the number of no-shows in your practice by sending them automated reminders through text and email.

Patient Intake and Registration – You can also have patients upload all of their personal information, medical history, and billing information prior to their appointment to reduce patient waiting time and increase patient satisfaction.

Patient Education – Your Patient Engagement software should also include educational and healthcare resources for patients about any specific topic.

Medical Billing – In order to accommodate your patients, your patient engagement software should reduce your revenue cycle and offer faster payment options.

HIPAA Compliance - A Patient Engagement software also needs to ensure patient information confidentiality and privacy through compliance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Choosing a Patient Engagement Vendor

Now that we’ve discussed the necessary features of a Patient Engagement, let’s talk about some of the requirements you’d need from your software vendor. These may differ for each individual medical practice.

Vendor Size – What type of practices does your software vendor typically cater to? Some vendors only provide services to small-scale practices, while others cater to large-scale practices. Therefore, if you have a small practice, paying for services that help large practices, won’t do much good. Similarly, large practices won’t be able to function with services designed for small practices.

Design – The design of a Patient Engagement software’ infrastructure depends on your choice. Whether you would prefer a cloud-based, web-based, or even standalone.

Web-based: These companies focus on a web-based approach and practitioners can access their patient information through their web browser.

App-based: App-based software provide all the service you need from a Patient Engagement software through an installable app on your smartphone or tablet.

Cloud-based: Companies that provide native cloud software offer you access to patient information through a cloud-storage.

Certification – Vendor certification ensures patient information confidentiality and security and is perhaps one of the most important things to look for in a Patient Engagement software vendor. So make sure your vendor has ONC-authorized testing and certification body (ONC-ATCB) certification.

According to the top reviews, most Patient Engagement software vendors focus on providing cloud-based healthcare IT services to enhance security and provide seamless services.

Patient Engagement Software Benefits

An effective EHR software helps streamline your clinical workflows, simplify administrative tasks, and help reduce cost. Here are some of the most advantageous benefits of Patient Engagement software.

  • Enhanced patient satisfaction
  • Improve the quality of medical care
  • Reduce readmissions
  • Improved decision making

The era of mobile phones is upon us. Your patient engagement software should offer a mobile-friendly interface for physicians and medical staff to manage patient information on the go. In addition, physicians also have access to a secure messaging service with their patients at any time and anywhere.

Similarly, practitioners also require a cloud-based patient engagement software that requires only the minimal IT infrastructure. Cloud-based patient engagement software also reduces cost and improves accessibility in the long-run.