Pros 
The scheduling OPS in the system is incredible. Also, scanning is extremely simple. The record documenting can be altered and subsequently is well disposed of. Phoenix works well for us.
Cons 
The clinical side can be bulky. The clicking of buttons isn't simple for our providers, thus we use dictation into the appropriate field. The MA's have more work to do. There are a couple of things that could be digitalized to improve the product.
Pros
It has reduced the period of time I spend on paperwork substantially. The shortcuts, pre-set assessments and lists, and knowledge flow are fantastic, and they make it so much simpler and quicker. Whenever I have an issue with Phoenix, the support team responds quickly and efficiently.
Cons
The fact that there is a steep learning curve associated with the patient portal.
Pros
I've had a few questions as a potential customer. When I called our customer service agent, I was astounded that he responded promptly and was glad to advise me right away. I was pleasantly surprised by the support team.
Cons
Nothing worth stating.
Pros
The OPS schedule is fantastic. Scanning is really easy. The paper filing system can be personalized, making it very user-friendly.
Cons
The therapeutic aspect can be time-consuming. Since clicking buttons is difficult for our providers, we dictate into the appropriate sector.
Pros
It's web-based, which means you can use it without having to download any specialized tools. The performance is easier to record when the priorities are tracked and graphed. Reports are simple to create, and you can configure what is recorded. Phoenix Ortho takes care of everything, from scheduling to documentation to billing, and I highly recommend it to everyone who works in the pediatric field.
Cons
There have been some factual errors associated with the assessment tools, such as orthopedic special tests, but additional elements are being introduced.
Pros
Phoenix Ortho has a couple of interesting features like drag and drop, which is perfect for a hectic schedule. The front office personnel is helpful, as is the ortho office. Patients usually appreciate how well structured and simple it is to find information.
Cons
It was a little challenging at first to work things out, and I've had some technical problems at least once per week. The fax machine is also not well configured.
Pros
It's easy to use, has a basic GUI, and isn't too complicated. The Phoenix Ortho staff ensures that the users have personnel available for deployment. Customer service is excellent.
Cons
When charting, it exhibits unpredictable activity. I will be doing the same thing every day and it will suddenly do something strange or show an error page.
Pros
Streamlined workflows streamlined interface. simple and minimalistic software. the software is cloud-based hence there is also no issue or concern for the data to be corrupted.
Cons
The automatic refresh the software does for syncing is annoying but important.
Pros
There is plenty of features you get in this tool. There is a ton of features incorporated with the product that doesn't expect us to make changes to it. Also, a significant number of features can be altered to our particular needs.
Cons
Getting response for help or an issue is practically impossible. The patient portal is additionally very hard to use. It would be better if the desk work was all the more effortlessly changed to accommodate our particular needs.
Pros
The software is commended for offering many features "out of the box," and users appreciate that a lot is built into the software without requiring extensive changes. The flexibility to customize features according to specific needs is also highlighted as a positive aspect.
Cons
A contrasting view expresses challenges in getting support responses and identifies difficulties with the patient portal. The wish for easier customizatiof paperwork to fit specific needs is also highlighted.
