Pros 
I found Pimsy pretty easy to use. I love the reminders, for example, if I forget to write a client note. I love that I can build a report and add documents as needed. The functionality of the product is really good.
Cons 
Learning the software is a bit of a learning curve because I can customize so much. The billing side of the software was difficult to navigate, but support was helpful.
Pros
The price is good.
Cons
Not all features work all the time. It is hit and miss. Just saving a document is difficult. I cannot upload additional documents into the system. Customer service and responsiveness are basically nonexistent.
Pros
PIMSY is definitely evolving. I like being able to discuss with customer service what is working and what is not and the development team is willing to find fixes to accommodate our needs. After working with PIMSY and learning the system for about six months, I find their customer service remarkable. They always take the time to walk me through any issues and if they don't have an answer, they make sure to follow up and resolve the situation.
Cons
I wish PIMSY had more features, such as the ability to set start and stop dates/times for separate schedules for clinicians. There is a significant learning curve when starting anything new, but at least I have their support team and can use the chat forum when I can't be on the phone.
Pros
I love the functionality of PIMSY. It allows me to h andle all the tasks necessary for running my practice, including payroll and viewing therapists' notes, among other things.
Cons
I wish it were a bit faster. I think because it's so data-laden, it runs a bit slow at times. Sometimes it feels complicated, so I avoid some tasks, but the customer support is just first class.
Pros
I enjoy that I can customize reports and constantly view accurate data. These reports help me assess patient care quality measures, audit counselor notes and monitor financial records and income flow.
Cons
Like any system, there are issues such as speed and restrictions. My least favorite aspect is the billing department's inability to print an invoice or file Secondary Insurance electronically.
Pros
From my experience, PIMSY feels like a system built specifically for mental and behavioral health organizations of different sizes. Even smaller practices can really benefit from it. I also feel confident using it because the data protection measures are strong, which is important in this field.
Cons
What throws me off is how the calendar behaves. I wish I could easily view a client's past appointments along with the upcoming ones right from the dropdown instead of clicking around to find that information.
Pros
Pimsy's well-trained staff has made using the Pimsy product a breeze. My agency transitioned from paper files to electronic paperless files easily without compromising the integrity and quality of our existing documentation. The well-trained staff took my agency's documentation to the next level. Equally important, Pimsy's software is user-friendly; with h ands-on practice, I became a pro in no time as long as I put in the work.
Cons
Pimsy has so many features packed within one product that, to be honest, I can't identify a feature that is missing.
Pros
It has been great for my company as we've been able to build custom documents that fit the needs of our clients. I enjoy being able to be a power user, manage all of my and easily assist them when they need help. I like being mobile in the community while using the Pimsy portal. When working with clients, it has increased productivity as can easily access the documents they need during sessions or care coordination meetings. The layout of PIMSY has been user-friendly and have been able to navigate the system easily.
Cons
PIMSY freezes quite often and there have been glitches that development has not yet been able to fix, but they have tried hard to help me. I am on the professional platform, which is nice, but PIMSY continually reminds me that I could have the Platinum, but I just cannot afford it. The portal is hard to navigate and are not always able to capture signatures.
Pros
I enjoy the ease of use, organization, calendar, reminders if I forget to write a note and accessibility.
Cons
Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!
Pros
It is easy for me to use and the staff at PIMSY are approachable, helpful and pleasant whenever I reach out.
Cons
The text used to appear too small for me but that issue was taken care of after Danielle helped me adjust the settings so that problem is now resolved.
