PointClickCare
What Is PointClickCare?
PointClickCare is a cloud-based Electronic Health Record (EHR) platform that is specifically designed for long-term care providers. These providers include skilled nursing, assisted living, and senior living communities. The software offers a range of modules that help manage resident care, clinical documentation, medication management, and financial operations.
By automating and simplifying many tasks, such as assessing residents, planning care, managing patient data, giving medication, and billing, PointClickCare streamlines operations by connecting clinical documentation, billing, and care management in a single platform. The platform also improves communication and collaboration among healthcare providers and reduces risk of errors.
PointClickCare Integrations
The software integrates with the following third-party platforms:
- GEHRIMED
- DocNow EHR
- Claims Management Pro
- RevSpring LTPAC
- Bamboo Health
- Anna Standard
What Is PointClickCare Best For?
PointClickCare provides a convenient and efficient approach to medication management and associated documentation. By utilizing color-coded panels, users can easily sort tasks based on patient and medication dispensation schedules, ensuring timely and accurate medication delivery.
The platform also offers users quick access to medication details, alerts for potential drug interactions, and informative drug sheets. Moreover, the automated prompts integrated into the clinical workflow promote the collection of additional documentation, including vital signs and updates on patient status.
How Much Does PointClickCare Cost?
PointClickCare offers flexible, quote-based pricing plans designed to accommodate healthcare organizations of all sizes and specialties. The platform’s cost is typically customized based on the number of users, required modules, and the type of facility. Estimated starting price for a small clinic is $500-$1000/month.
Request a personalized PointClickCare cost quote for your practice today.
Disclaimer: The pricing is subject to change.
How Does PointClickCare Work?
Here are the steps a practitioner can take to get started with PointClickCare:
- Log in and access the dashboard to get an overview of patients, tasks, and care plans
- Manage patient care schedules, including medications, treatments, and appointments
- Create, update, and access EHR in a centralized system
- Collaborate with care team members in real time for coordinated patient care
- Integrate modules like home health, pharmacy, and billing for seamless workflows
- Use templates and forms to standardize documentation and ensure accuracy
- Send notifications and updates to staff about care tasks and patient needs
- Analyze clinical and operational metrics using built-in reporting tools
- Configure user permissions to control access for different care team members
Discover how the tool works for you. Schedule a free PointClickCare demo today and get step-by-step guidance from our team.
Who Is PointClickCare For?
PointClickCare is a platform for healthcare professionals in the long-term and post-acute care (LTPAC) sector. It is suitable for the following specialties and services:
- Nursing facilities
- Assisted living communities
- Home health agencies
- Post-acute care
- Long-term care facility
The software is used by a range of healthcare providers, such as nurses, physicians, therapists, and social workers. PointClickCare is particularly useful for providers who care for elderly individuals and patients with complex medical requirements.
PointClickCare Use Cases
PointClickCare is used across a variety of healthcare settings, helping organizations streamline clinical, financial, and administrative processes. It is particularly valuable for post-acute, senior, and long-term care organizations that need a unified platform for care coordination.
Long-Term Care Facilities Managing Resident Health Records
PointClickCare is widely used in skilled nursing and long-term care facilities for patient charts, medications, and progress notes. Staff and billing teams can access real-time data from any workstation, ensuring accurate handoffs between shifts and compliance with care documentation standards.
Post-Acute And Rehabilitation Centers Needing Interdisciplinary Collaboration
The platform supports seamless coordination between therapy, nursing, and administrative teams. Shared notes and ‘Pro Tracking’ feature allow interdisciplinary providers to document treatments, monitor outcomes, and align care plans, reducing miscommunication, and improving patient recovery timelines. Key stakeholders often use these insights to oversee team performance and ensure operational consistency across departments.
Senior Living And Assisted Care Communities Focused On Resident Engagement
Assisted living organizations use this software to manage day-to-day resident interactions, activities, and health updates. Features such as family communication portals and wellness tracking tools help providers personalize care and keep families informed. The company’s engagement-focused design supports stronger connections between residents, staff, and families.
Multi-Facility Organizations Requiring Standardized Reporting
Healthcare networks with multiple locations benefit from PointClickCare’s ability to unify data reporting. ‘Advanced Insights’ allows leadership to compare performance, compliance metrics, and clinical outcomes across sites, facilitating benchmarking and better resource allocation.
Facilities Seeking Stronger Compliance And Audit Readiness
PointClickCare helps skilled nursing facilities stay compliant with CMS and state regulations through audit logs, automated alerts, and built-in documentation templates. ‘Chart Advisor’ flags missing entries, while dashboards track compliance and quality metrics across sites, enabling efficient survey preparation, audit readiness, and consistent care standards.
PointClickCare User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| Ease of Use & Intuitive Interface | Reporting Overlap & Redundancy |
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| Many users iterated that navigating PointClickCare feels straightforward and natural. The ability to access patient information, documentation, and clinical workflows from a central platform is often praised. A user noted: “Easy to use; easy documentation” | A common complaint is that the system offers multiple, overlapping report types which can cause confusion and redundancy. Users say it’s hard to choose the correct variant for specific needs. |
| Integrated Clinical & Financial Functionality | Cross-Facility Switching & Access Limits |
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| Users value how clinical documentation, scheduling, billing, and care planning are tied into one system, reducing duplication and improving consistency across workflows. This integration is seen as a productivity booster in long-term care settings. | Some users find it difficult to switch between facilities in the same system; for example, logging out of one facility and into another is cumbersome or not fully supported. This hampers workflow for staff working across sites. |
| Support & Responsiveness | Performance Issues & Occasional Lags |
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| Many praise the responsiveness of support teams, especially for urgent issues. Positive feedback often mentions timely resolution of issues once support is engaged. | Users report occasional slowness, lag, or performance hiccups, especially during peak hours or when loading large patient charts. These incidents, though not constant, are cited as disruptive. |
PointClickCare Features
Financial Management
The financial health solution offered by PointClickCare aims to enhance the financial performance of healthcare organizations. The solution minimizes claim denials, improves billing accuracy, and streamlines collections. By utilizing analytics and decision support tools, the feature can identify the weaknesses in an organization's billing process and provide guidance on how to improve it. This ultimately enables healthcare organizations to make informed decisions and obtain an accurate picture of their financial health.
Care Coordination
The sharing of critical information among healthcare professionals is made easy by a convenient platform that enables the transmission of urgent messages. These messages may include lab results, medical histories, on-call notifications, and patient- or resident-related inquiries, including photos. All discussions are recorded in the patient's or resident's progress notes, making it possible for all care team members to retrieve and review the same information.
Scheduling
Easily access and manage all staff and patient schedules with a highly adaptable scheduler and calendar. Modify appointments effortlessly by utilizing the drag-and-drop feature, which comes equipped with advanced filtering options to fine-tune and optimize your schedule.
Care Planning
The care planning tools offered by PointClickCare facilitate the creation of customized care plans for residents, considering their specific requirements and preferences. The platform offers pre-designed templates and workflows that assist staff members in the care planning process, ensuring that all essential information is incorporated. It also helps to improve care and patient pattern.
Home Health
PointClickCare provides a home health function that enables caregivers and providers to access patient data in real time while ensuring security. The portal presents a comprehensive overview of the client's health, including their medical history, lab outcomes, medication changes, and suggested treatments, among other things. Additionally, care team members can collaborate on patient progress, potentially decreasing the amount of time spent on administrative tasks.
Supplementary Features
In addition to its primary capabilities, PointlCickCare also offers these functionalities to further streamline clinical, financial, and operational workflows for healthcare.
Medication Management/eMAR
The platform helps track, manage, and document medication administration in real time with barcode scanning, alerts for missed incorrect doses, and pharmacy integration, ensuring safe, accurate, and efficient medication delivery.
Analytics And Business Intelligence
PointClickCare leverages interactive dashboards and detailed reports on clinical, financial, and operational metrics to monitor performance, identify trends, optimize workflows, and support informed decision-making across the organization.
Interoperability And Integrations
Seamlessly connect with third-party systems such as EMRs, labs, pharmacies, and health-information exchanges to ensure smooth data exchange, unified workflows, and coordinated care across all departments.
Is PointClickCare Right For You?
PointClickCare's EHR software for long-term care can enhance workflows, promote better staff communication and resident engagement, and facilitate quality outcomes throughout the care process. The software aims to establish a new benchmark for care coordination and communication among providers and can be customized to suit any facility's requirements. Additionally, PointClickCare has secured a top ranking as number 1 Long-Term Care Software Provider in the 2025 ‘Best in KLAS Long-Term Care Software’ category.
Still not sure if PointClickCare is right for you? Contact us at (315) 215-3447, and our support team will help you make an informed decision.
Explore PointClickCare Comparisons
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PointClickCare Pros & Cons
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PointClickCare Features
Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
Customizable Forms/Reports
Document Management
Lab Integration
Online Payments
Immunization And Allergy Tracking
Mobile App
Telemedicine
Order Management
Reporting And Analytics
Billing And Invoicing
Insurance Eligibility Verification
Claims Management
Inventory Management
Referral Management
Alerts/Notifications
Patient Demographics
