Practice Director

Practice Director Pros & Cons

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Practice Director Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Frequently Asked Questions

How much does Practice Director Software cost?

The Williams Group, the creators of Practice Director Software, offer several pricing plans to fit the needs of any size practice. They also offer discounts for multi-year contracts and additional discounts for existing customers. Additionally, they provide free demos and consultations to help you determine which plan is best for your practice. Click on the "Get Pricing" button to contact customer support representatives and get a quote for your business.

Is Practice Director Software cloud-based?

Yes, Practice Director Software is cloud-based. It offers automatic data backup and software updates, as well as various practice management functionalities. It stores all information on the Internet, allowing users to access it from any device with an internet connection.

What are the main features of Practice Director Software?

The Practice Director features makes it easy to manage patient records, track appointments and payments, generate reports, and more. It also provides users with access to real-time analytics so they can make informed decisions about their practice. Additionally, Practice Director Software integrates with other applications such as Optical POS's Eye Cloud Pro to provide a comprehensive suite of tools for eye care professionals.

What level of support does Practice Director Software provide?

Practice Director Software provides personalized, professional support to its clients. Their relationship does not end after training, and they offer unlimited monthly phone and email support of Version 6.1.6 or higher. They also provide IT Support Services such as adjusting and configuring antivirus software (on server only) to work with Practice Director, setup of SpexUPC for an individual, and more.

Who are the main users of Practice Director Software?

Practice Director Software is mainly used by eye care professionals looking for a comprehensive yet easy-to-use EHR and practice management solution. With its robust features and ONC-HIT certification, it provides users with everything they need to efficiently manage their practice while staying compliant with industry standards.

Practice Director Reviews

Overall Rating

6 Reviews

Excellent
33%
Good
0%
Average
33%
Poor
0%
Terrible
33%
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Jennifer C.
Hospital & Health Care
10+ Employees
August 2022
Consolidates everything into one app
August 2022
Consolidates everything into one app
Jennifer C.
Hospital & Health Care
10+ Employees

Pros thumbs-up

I've finally found an EHR that consolidates everything into a single application, handling everything from scheduling through billing without gaps.

Cons thumbs-up

My preference would be for the system to be web-based since I find cloud access far more convenient than installing software on each of our computers.

Lori P.
Medical Practice
50+ Employees
June 2022
Incredibly easy with outstanding support
June 2022
Incredibly easy with outstanding support
Lori P.
Medical Practice
50+ Employees

Pros thumbs-up

I find the software incredibly easy to navigate, the customer support team is outstanding and overall it's very user-friendly.

Cons thumbs-up

At times, I find the software's updates to be more irritating than genuinely helpful which disrupts my workflow and feels unnecessary.

Mark K.
Medical Practice
50+ Employees
April 2019
Nearly unusable with unresponsive staff
April 2019
Nearly unusable with unresponsive staff
Mark K.
Medical Practice
50+ Employees

Pros thumbs-up

After years of battling with this software and watching it generate hundreds of thousands of dollars in "false credits" seemingly out of nowhere after a mandatory update, I finally experienced a short stretch where the company and the system behaved well enough for things to settle but that respite was temporary. When the most recent update rolled out it effectively rendered the system nearly unusable and now I'm left dealing with staff who are unresponsive and seem to have perfected the art of making excuses instead of providing real solutions.

Cons thumbs-up

There are too many problems to list in full and in my opinion this EMR's design flaws are putting our practice at real risk, despite having a large, seasoned team we fight constantly just to keep operations running. Support has been poor and too often defensive , in some cases bordering on aggressive when we press for answers , and the accounting features are clumsy and inefficient, making report generation unreliable and accurate invoicing difficult to impossible at times. On top of that, the system won't retain or allow access to invoices after about six weeks which is a critical failure given that some payers take longer to process claims. The most recent update simply does not work and when I reported it the response was essentially "Huh. We'll have to talk to developers," followed by a week or more of waiting for callbacks and staff who cannot even explain basic system performance issues.

Everett M.
Medical Practice
50+ Employees
January 2018
Handy for narrative, awkward for come acrosss
January 2018
Handy for narrative, awkward for come acrosss
Everett M.
Medical Practice
50+ Employees

Pros thumbs-up

I find it really handy for narrative-style come across s because I can write long paragraphs instead of clicking through discrete fields, when an come across includes a frequently used code it makes locating the diagnosis much simpler which matters since tracking down the correct diagnosis can otherwise be quite tricky.

Cons thumbs-up

Personally, EHR come across s feel awkward to perform because they don't mimic a real chart and since the system isn't Windows-based I never became comfortable with the layout or workflow which made it harder for me to settle into the setup.

Tim B.
Medical Practice
10+ Employees
July 2017
Solid for price, lacks customization
July 2017
Solid for price, lacks customization
Tim B.
Medical Practice
10+ Employees

Pros thumbs-up

For the price, I find this to be a very solid piece of software, it functions completely, includes electronic prescribing capability and I can link it to a billing clearinghouse without trouble.

Cons thumbs-up

I have found the level of customization to be lacking and additionally the report output wastes a lot of paper because it prints an exact graphical replica of the record instead of pulling out the information and formatting it into a concise letter.

Jay C.
Medical Practice
50+ Employees
April 2016
has a major bottleneck
April 2016
has a major bottleneck
Jay C.
Medical Practice
50+ Employees

Pros thumbs-up

I've had a positive experience with the Practice Director support team, having a dedicated support contact who knew our setup made troubleshooting much easier since she was prompt and well-informed. The software itself works adequately if your practice is very small and moves slowly and I especially liked the in-office patient tracker, being a server-based, on-premises system it felt stable and at times surprisingly quick.

Cons thumbs-up

Unfortunately this software ended up being the bottleneck in our office because most of our tech support calls revolved around update failures that seemed to happen frequently and I found several features non-simple so that many tasks required awkward work-arounds. For example, there isn't a simple field for medication allergies , although you can kludge something together, it's not native , and reporting feels static, more like a snapshot of data than an interactive tool. When it came to contact lens records the limitations were glaring: there's no space for things like toric PCs, D/N designation with multifocal SCLs, or bitoric entries so you're stuck with narrow pull-down menus that only accommodate very basic inputs. Customization options are minimal and printing a simple CL or IOP check often spits out seven to eight pages at minimum which is ridiculous. The system also fires off alerts at inappropriate moments , even when you merely open patient demographics , which forced us to keep system volumes low because the alerts drown out interoffice messages. Multitasking is difficult too because the only reliable way we found to have multiple screens open was to sign into separate windows, moving from scheduler to EHR and back in the same window frequently loses your place which is maddening. To view previous CL orders and then glasses orders you often have to search for the patient again and there are absurd save-alert pop-ups , the software doesn't auto-save so you must save drafts manually, yet when you do a modal asks you to save a draft with only OK or Cancel choices and sometimes prompts about saving changes even when none exist. Bottom line: very few things feel smooth or simple and while someone with all the time in the world might manage, if you're busy this software will raise your blood pressure.