Practice Mate

Practice Mate by Office Ally is a cloud-based, free practice management solution. Customers can get the EHR option with it at an affordable price. Practice Mate is a choice of over 330,000 medical providers in the United States. The system includes features like scheduling, superbills, appointment reminders, creation of claims, reporting, and more.

EHR 24/7 is Office Ally's EHR module, which is evaluated at around $30 per month per provider. The vendor offers their Clearinghouse for free to users of Practice Mate EHR. Clients can submit claims electronically to over 5000 payers, appreciate decreased denials as a result of automatic claim scrubbing before submission, and tracking each claim's position.

The CPT and PPT codes and integrated with the practice management software, which is why they are automatically created and added into claims. Doctors are able to customize the soap notes, set constraints on user access, and perform most clinical tasks effortlessly. Clients don't need to sign any agreements with Practice Mate.

Practice Mate also provides a free patient portal with which patients can fill forms, make online payments, or schedule appointments.

Practice Mate Pricing: Practice Mate, Clearinghouse, and the patient portal are available at zero cost, whereas EHR 24/7 costs $29.99 per month per user.

Practice Mate Advantages: There are fewer to none issues with denied claims, and Practice Mate comes at a very low cost.

Practice Mate Limitations: It has a learning curve.

Practice Mate reviews

Overall Rating

14 Reviews

Excellent
21%
Good
50%
Average
7%
Poor
7%
Terrible
14%

Carri

Vital Profits LLC

2-10 employees

May 2020

Nice tool

Pros:
The price. It feels like it is almost free. We only pay $35 for the clearinghouse and practice management. It gets the job done. I am still learning this tool. They are adding more features to it.

Cons:
It is a bit complex for me. I do sometimes get stuck in circles, that could also be because I’m still learning it.

Rusty

Excel Rehabilitation

11-50 employees

February 2020

Great scheduling features

Pros:
The main reason to choose Practice Mate is due to its great scheduling features. I like how we can color-code our schedules to differentiate between OT and ST. This software has been a blessing compared to our previous experiences.

Cons:
This tool just a few simple fixes and it would become perfect. A few fixes that I would require is that if they add a feature where we were able to only see the schedule of the therapists working that day. Also, allow the schedule to drag L/R to see all the treating therapists that entire day at once.

Holly

Stone Ridge Billing LLC

2-10 employees

October 2019

Functional

Pros:
This software is not really expensive and is quite functional. This is a quality product, it does everything that I require it to do, and the customer support team is pretty awesome.

Cons:
It has a learning curve to it, plus it isn’t that appealing.

Phil

Wellness Clinic

11-50 employees

August 2019

Outstanding

Pros:
Amazing calendering features convenient scheduling and also insurance claims.

Cons:
None.

Ted

PSC

2-10 employees

February 2019

Solid product.

Pros:
I would recommend this software, as it is a good, solid software. It is easy to customize patient schedule with several views, on a daily/weekly/monthly basis. It can easily add multiple columns for day to day patient visits among several providers. I like the product, and its scheduling feature. It is great.

Cons:
There has been issues with the system freezing and then have to restart it and also that the computer often crashes. I am really not sure that whether it is a hardware issue or a software issue.

Carol

Evans Family Chiropractic

1 employee

January 2019

Good for small practices

Pros:
It is a really great system, it catches all your mistakes in any claims or messages before being sent out, this way we are able to send out the right and correct details. It is good for small practices mainly, especially when you have a smaller budget. It is low in cost, sends out texts, email reminders and can call as well. You can easily manage your billing and scheduling. It’s very rare that we might have faced any issues with denied claims.

Cons:
There needs to be some work done to improve the system. As we can’t manually send text reminders out. Learning how to use the system takes a bit longer than you expect, as it’s a bit complicated. Sometimes the page loading slows down. The system cannot hold onto large files.

Christine

Long Grove Psych Associates

2-10 employees

August 2018

Good for small practices.

Pros:
This product is like my one stop shop. I have a small practice and this product suits it perfectly. I can easily schedule appointments, receive payments, do billing, keep all the charts and all of it can be done and kept in one spot. Makes life so much easier.

Cons:
It has a learning curve, so it takes time to get things up and running, which can also test your patience as well. I also don’t like that fact that the number of notes is quite limited.

Phil

Utah Valley Health & Wellness Magazine

11-50 employees

May 2018

FANTASTIC

Pros:
It has been nearly 8 years using this EHR system, and I completely love it. The calendaring is great, its insurance processing is amazing. It is so easy once you learn it. The insurance claims for my patients and clients are easily done. It is a fantastic system to work on. I would recommend this system to everyone who is look for great insurance processing and calendaring.

Cons:
They recently have started to charge for some of the insurance companies an extra fee, and me being a small practice is finding it hard to manage it, so I am actually considering moving all of it to TherapyNotes to submit my insurance claims. The price was reasonable before.

Jessica

Colner Family Chiropractic

2-10 employees

July 2017

Super easy.

Pros:
This system is quite easy to use, and billing has never been fast before this product. Billing with Practice Mate is so smooth, easy and great. No need to wait for claims or payments etc. Everything happens quite quickly without any worries. Claims are processed very quickly, and everything can be saved for billing, which makes it a lot more smooth. Adding patients and submitting claim, all of it is quite easy to do.

Cons:
There are times when we send a claim to the insurance company, and it shows that it went successfully, but when asked upon the insurance company says that they never received such a claim for a particular date of service. This has happened more than once, well I’ve lost count to how many times it has happened, because it happens a lot.

Michelle

True North Health Services

2-10 employees

June 2017

server issues

Pros:
The cost of this product is low, and the system does have a lot of great features to offer such as interfaces with lab and imaging. The system is easy to use for scheduling and their electronic medical record system is simple and easy.

Cons:
They really need to do something about their servers as we constantly face issues regarding their servers. They need to upgrade their servers so that their customers are satisfied. Due to that the system slows down a lot and hangs between tasks and takes a lot of time to recover. The slowing down of the system mainly and majorly happens in peak times when it is needed the most.

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