Pros 
I've found the design to be clean and highly customizable and because I can change font sizes, styles and colors it makes forms and screens much easier to read and considerably more visually appealing. Beyond the visual tweaks, the platform's tools let me tailor forms, workflows and the ways I communicate with clients in ways that fit my practice, so customization feels genuinely powerful rather than superficial. The step-by-step guides and short instructional videos were a big help when I was getting started and they made setup and ongoing optimization straightforward. Whenever I've had questions the Q&A resources and support team have been available during useful hours and support reps usually reply quickly and actually solve problems. New users won't struggle, since the interface is intuitive and straightforward and overall the pricing seems fair for the feature set provided. Adding extra sub-accounts under my main account also includes discounts that noticeably reduce the total cost.
Cons 
Occasionally I find myself confused by navigation because a h andful of settings are buried inside menus or sections that aren't immediately obvious, so it can take extra clicks and time to locate what I'm looking for. Also, although I appreciate the robust font and color options, some layout areas feel a bit constrained and don't allow the level of visual customization I'd like.
Pros
At first I loved the amount of customization because it promised flexibility, but before long it morphed into a nightmarish tangle of interdependent processes and an inescapable web and whenever I try to tweak one thing it cascades into problems that destabilize the entire system.
Cons
Honestly, their customer support is beyond poor and I often feel like they try to gaslight me, which is infuriating; they have something labeled as a 'pay period income report' when in reality it doesn't reflect the income for that pay period and then they act as if I'm incompetent because the label says it's a pay period report even though it clearly isn't the correct report for that period.
Pros
I like how customizable it is but that supposed advantage quickly turns into an overwhelming nightmare of complex processes, trapping me. As every time I try to adjust a setting, it somehow destabilizes and breaks the entire system.
Cons
Customer support has been absolutely oiir. I felt like they were gaslighting me. They shouldn't label something as a pay period income report when it clearly isn't the income report for that specific pay period. Then they act as if I am incompetent, pointing to the label as proof even though the document itself does not reflect the actual pay period figures.
Pros
What initially attracted me and the features I appreciated before actually using the system pretty quickly disappeared once I started because getting anything to function correctly turned into a frustrating, ongoing battle and that soured the whole experience. Even though I'm quite tech-savvy and usually can troubleshoot on my own, the fact that I couldn't fix these problems myself and couldn't get reliable solutions is a real red flag and the prescribed steps to address issues feel deeply flawed and inefficient. On top of that, having to call four separate times about the very same problem before anything was kind of acknowledged was absolutely unacceptable.
Cons
Follow-up on urgent matters was consistently poor, which left critical problems unresolved and me waiting far longer than I should have; the advice I received was often contradictory, resulting in extra work for me to untangle solutions that should have been straightforward. Customer support felt apathetic and unhelpful at times and there was an obvious absence of ownership when things went wrong, so overall I ended up feeling like this is a subpar product that doesn't back up its promises.
Pros
Before I actually started using it, the features that appealed to me seemed promising but in practice they failed because getting anything to work reliably was a constant battle. And as someone who is pretty tech savvy, it frustrated me that I could not troubleshoot or fix problems on my own and the process the company uses to resolve issues felt deeply flawed. I ended up having to call four separate times about the same problem which I find completely unacceptable.
Cons
The follow-up on urgent matters has been awful in my experience and I kept getting conflicting information that only created extra work for me with no clear benefit. Also customer service has been poor, there is little accountability and overall I consider it a subpar product.
Pros
Given what my practice requires, it delivers everything I was looking for. I really like how creating forms is handled as they are embedded in the note and give the clinician detailed, high-quality information when evaluating a patient.
Cons
It took a bit of effort to memorize where items are tucked under the limited dashboard headings but after I spent some time using it regularly, navigating felt pretty easy.
Pros
Given the way we operate, it delivers everything we require; I find the form-building especially impressive because it's embedded into the note, so it supplies the clinician with detailed, useful information at the point of patient care.
Cons
At first I had to keep recalling where specific options were tucked away under the limited dashboard headings, but after a short while I fell into the rhythm and navigating it felt completely intuitive.
Pros
My experience with the product's visuals was outst anding and I appreciated that the entire system could be customized so extensively, which made it feel tailored to our needs.
Cons
I found the secondary billing process to be an absolute nightmare to monitor and stay on top of and in practice it proved to be highly inefficient and time-consuming.
Pros
The pricing is very affordable and overall the system is user friendly and easy for me to learn.
Cons
For my part, the way reports are set up seems a little off and I couldn't use billing through the system.
