Prime Suite Software

What Is Prime Suite Software?

Overview

Prime Suite, a product of Greenway Health, is an electronic health record (EHR) and practice management system that streamlines patient engagement. The solution offers an intuitive interface that helps medical practices improve patient care and promote better outcomes with clinical, financial and administrative tools. Prime Suite software presents users with various features including customizable templates, analytics, interoperability, a patient portal, scheduling, billing, secure messaging, and more.

What Is Prime Suite Software Best For?

One of Prime Suite EHR's standout features is its highly customizable templates. These templates empower healthcare providers to tailor their documentation to meet clinical needs and preferences. With various template options, clinicians can create personalized, efficient workflows, improving data accuracy and saving time. This flexibility is a significant advantage, allowing healthcare professionals to enhance their EHR experience and provide better patient care.

Prime Suite Pricing

The price varies based on the requirements of an organization and can be tailored accordingly. To discuss a personalized Prime Suite cost, contact us.

Prime Suite Software Integrations

The software supports integrations with the following third-party applications:

How Does Prime Suite Software Work?

Here's how you can navigate the dashboard and make use of the software's features:

  • Log in using your Prime Suite software credentials
  • Create a new patient file and enter all relevant information
  • Easily schedule appointments by navigating to the calendar and selecting an available time slot
  • Receive reminders and clinical alerts with the help of notifications
  • Streamline billing and claims management through the dedicated section
  • Enhance clinical documentation and create your own templates
  • Use the highly user-friendly patient portal to access reports and results and enhance communication
  • Make use of the reporting module for analytics to help track trends and identify loopholes

You can also schedule a free Prime Suite demo to get an in-depth teaser of the tool's functionalities.

Who Is Prime Suite Software For?

Prime Suite by the Greenway community caters to practices of all sizes. The software can be utilized by various specialties and niches in the healthcare sector, including:

  • Cardiology
  • FQHC
  • OB-GYN
  • Orthopedics
  • Pediatrics
  • Primary Care
  • Surgery
  • Tribal Health

Prime Suite Features

The software offers the following set of powerful features:

  • Patient Portal

Patients can conveniently access their medical records, view test results, and securely communicate with their healthcare providers. This fosters transparency and empowers patients to take an active role in managing their health. The portal also supports appointment scheduling and prescription requests and provides a secure platform for sharing confidential information.

  • Billing System and Clearinghouse

Prime Suite simplifies the billing and revenue cycle management process for healthcare practices. It offers a comprehensive billing system that streamlines claims processing and tracks payments efficiently. The integrated clearinghouse feature ensures clean claims submission and accelerates reimbursements. In addition, this functionality reduces the administrative burden on healthcare providers and helps ensure that practices are financially sound.

  • Prime Suite Reporting (PSR)

Another powerful tool is Prime Suite Reporting (PSR) that equips healthcare providers with valuable insights. It offers a wide array of pre-built reports and customizable reporting options. This feature allows practices to monitor performance, track key metrics, and make informed decisions to improve patient care and operational efficiency.

  • Appointment Scheduling

Healthcare providers can easily manage appointments, set availability, and send appointment reminders to patients. The user-friendly interface allows for efficient scheduling, reducing no-shows and improving patient satisfaction. Moreover, this feature enhances the organization's operational efficiency while ensuring patients receive timely care.

  • Prescription Management

Physicians can quickly generate and send electronic prescriptions to pharmacies, enhancing patient safety and reducing errors associated with manual prescriptions. This feature also includes medication history access, formulary checks, and drug interaction alerts. It ensures that providers make informed decisions while prescribing medications.

Is Prime Suite Software Right For You?

Greenway Health's ambulatory platform, Prime Suite, equips healthcare organizations with a comprehensive clinical, financial, and administrative suite of tools and services. It offers the flexibility of on-premise or hosted deployment options. If you are searching for an integrated EHR and practice management tool, Prime Suite could be an ideal fit.

The software allows practices to seamlessly integrate additional solutions for revenue cycle management, interoperability, population health management, mobile accessibility, and patient engagement. The software is ONC-ATB and Meaningful-Use certified, providing tools to report clinical quality measures.

Still not sure if Prime Suite software is the right fit for your practice? Contact us at (315) 215-3447, and our support team will help you make an informed choice.

Prime Suite Software Pricing Plans

Pricing can be customized based on your practice's size, type and needs.

PROS

CONS

  • Helps to capture and manage clinical quality measure 
  • A steep learning curve for beginners  
  • Integrated solutions to promote care quality  
  • The reporting functionality is challenging, according to some Prime Suite reviews 
  • Provides access via mobile devices 
  • Customizable templates to enhance documentation  
  • Robust scheduling and billing system 

Prime Suite Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Today's most popular FAQs

How much does Prime Suite software cost?

The pricing for Prime Suite is customizable, and users can request a custom quote by clicking the pricing button.

Is Prime Suite software cloud-based?

Yes, Prime Suite software is cloud-based.

What are the primary features of Prime Suite software?

The main features of Prime Suite software include reporting, billing, scheduling, patient engagement and clinical documentation.

What level of support does Prime Suite software offer?

Prime Suite by Greenway Health offers support via FAQs, live chat, a knowledge base, phone, and on-site training.

Who are the typical users of Prime Suite software?

The Prime Suite software caters to small to large-sized practices. It is suitable for various specialties, including pediatrics, OB/GYN, orthopedics and more.

Prime Suite Software Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Prime Suite Software reviews

Overall Rating

2 Reviews

Excellent
0%
Good
50%
Average
50%
Poor
0%
Terrible
0%

Matt D.

Medical Practice

11-50 Employees

November 2022

Satisfactory overall

November 2022

Satisfactory overall

Matt D.

Medical Practice

11-50 Employees

Pros thumbs-up

The best thing about Prime Suite is the UI. With visually appealing panes, every module looks unique. It looks really nice, but that doesn't mean that the UI is locked in its place. It can be altered and customized as much as I like, with the flexibility to build and even modify templates. It makes data management very easy and data can be sorted in reports rather quickly. Customer service is also excellent, and the chat support is particularly useful in my case.

Cons thumbs-up

Some of the features that make the software useful can simultaneously take too much time, one of which is templates. Templates are great but their modification is extremely time-consuming. You have to decide if you want to spend extra time right now or spend a lot more in the long run. But the major problem is that there’s no option to reuse previously created templates for new users. They have to be recreated manually every time! We have seen a decreasing focus of Greenway on this software ever since Intergy was introduced, which is honestly a bit concerning.

Jan M.

Hospital & Healthcare

201-500 employees

November 2022

Highly technical practice management

November 2022

Highly technical practice management

Jan M.

Hospital & Healthcare

201-500 employees

Pros thumbs-up

I think Prime Suite is a coherent charting and practice management solution. What's great is that multiple features are presented on the main screen which improves accessibility. Tech support is also great and responsive as live chat is always available. Moreover, the Greenway community website is quite useful for logging cases and blogging with other users. Whenever there’s an urgent support requirement, I can easily contact their customer helpline. Mostly, the issue is resolved right away, and I rarely need to speak with anyone else.

Cons thumbs-up

I wish they introduced a more reliable way to restrict access to certain features for more privacy. It takes up a lot of valuable time to create profiles for new users. It would be amazing if I was allowed to copy the previous outline to quickly create similar profiles for new users. I also wish there was some assistance with PQRS, MU, MACRAS, and MIPS. Our doctors have often complained that it is tough to satisfy the standards, and it takes a lot of Google’s assistance to get it done.