Prime Suite Software

PROS

CONS

  • Helps to capture and manage clinical quality measure 
  • A steep learning curve for beginners  
  • Integrated solutions to promote care quality  
  • The reporting functionality is challenging, according to some Prime Suite reviews 
  • Provides access via mobile devices 
  • Customizable templates to enhance documentation  
  • Robust scheduling and billing system 

Prime Suite Software Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

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Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

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Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Today's most popular FAQs

How much does Prime Suite software cost?

The pricing for Prime Suite is customizable, and users can request a custom quote by clicking the pricing button.

Is Prime Suite software cloud-based?

Yes, Prime Suite software is cloud-based.

What are the primary features of Prime Suite software?

The main features of Prime Suite software include reporting, billing, scheduling, patient engagement and clinical documentation.

What level of support does Prime Suite software offer?

Prime Suite by Greenway Health offers support via FAQs, live chat, a knowledge base, phone, and on-site training.

Who are the typical users of Prime Suite software?

The Prime Suite software caters to small to large-sized practices. It is suitable for various specialties, including pediatrics, OB/GYN, orthopedics and more.

Prime Suite Software Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Prime Suite Software reviews

Overall Rating

27 Reviews

Excellent
25%
Good
35%
Average
10%
Poor
10%
Terrible
20%
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Shanitra

Medical Practice

50+ Employees

December 2025

What an Awesome EMR Product!!

December 2025

What an Awesome EMR Product!!

Shanitra

Medical Practice

50+ Employees

Pros thumbs-up

It is quite easy to use, backed by phenomenal customer service and offers versatility in adapting to the evolving medical industry l andscape.

Cons thumbs-up

The product has very few problems. The only downside I've encountered is missing the Annual Engage Session.

Br andon

Mental Health Care

50+ Employees

November 2025

Gets the job done, but not sure for how much longer.

November 2025

Gets the job done, but not sure for how much longer.

Br andon

Mental Health Care

50+ Employees

Pros thumbs-up

It boasts a modern interface with user-friendly menus and modules. It facilitates creating aesthetically pleasing notes that can be as detailed as needed with customizable templates (although crafting them can be time-consuming, it pays off later). Generating various reports for data analysis is a breeze and the excellent customer support, along with the convenient chat feature, is a major plus.

Cons thumbs-up

While the software's functionality is commendable, configuring or editing components like schedules, templates and reports can be time-consuming. The absence of templates for new user creation is a significant drawback as it requires manual setup for each user.

Tania

Hospital and HealthcCare

50+ Employees

November 2025

EXCEPTIONAL CUSTOMER SERVICE

November 2025

EXCEPTIONAL CUSTOMER SERVICE

Tania

Hospital and HealthcCare

50+ Employees

Pros thumbs-up

The customer service is exceptional. Reporting is simplified and I also like the option to generate reports by CPT codes, patients, charges, etc.

Cons thumbs-up

Certain windows fail to exp and to full screen, causing frustration, especially with daily schedules restricted to 3/4 of the screen. The Financial Intelligence feature lacks user-friendly functionality.

Mirza

Not Specified

N/A Employees

October 2025

recurrent loss of data

October 2025

recurrent loss of data

Mirza

Not Specified

N/A Employees

Pros thumbs-up

Once you create the template, using it is not a hassle.

Cons thumbs-up

Poor customer support has led to daily login delays for months. Despite contacting Customer Service, they failed to resolve the issue. Monthly occurrences of data loss due to system malfunctions necessitate redoing notes, compounded by frequent error messages.

jennifer

Hospital and HealthcCare

50+ Employees

October 2025

interactive EHR system

October 2025

interactive EHR system

jennifer

Hospital and HealthcCare

50+ Employees

Pros thumbs-up

Quick to learn, minimal training required for new users. Seamless integration of provider dictation and Phreesia for patient self-check-in. The face-sheet screen provides a concise overview of important patient information. The integrated billing section is efficient, allowing staff to address billing queries without redirection. This all-in-one solution significantly enhances patient satisfaction.

Cons thumbs-up

The user interface feels outdated and lacks customization options for notes.

Ashley

Mental Health Care

50+ Employees

October 2025

User Friendly EMR

October 2025

User Friendly EMR

Ashley

Mental Health Care

50+ Employees

Pros thumbs-up

We've relied on Greenway since our practice's inception in 2004. We advise new hires that basic computer skills are all they need to swiftly adapt it. The exceptional customer support includes a chat feature for issue resolution without the need for phone calls.

Cons thumbs-up

Report navigation can be confusing which leads to to unintended selections. Improved communication regarding updates is needed too.

c andace

Mental Health Care

50+ Employees

July 2025

Don't bother

July 2025

Don't bother

c andace

Mental Health Care

50+ Employees

Pros thumbs-up

I have nothing positive to share about this software.

Cons thumbs-up

I've had an awful experience with customer service. A support ticket regarding a prescription history error has been open for 253 days without any contact. Despite requesting a supervisor, none could be found.

Renee

Hospital and HealthcCare

50+ Employees

June 2025

Greenway PrimeSuite Review

June 2025

Greenway PrimeSuite Review

Renee

Hospital and HealthcCare

50+ Employees

Pros thumbs-up

Prime Suite's st andout feature is its user flexibility. Staff can tailor screens, templates and filters throughout the software to suit their needs and enhance productivity. It accommodates different levels of system users.

Cons thumbs-up

Reporting functionality poses challenges due to the data storage structure.

Richard

Hospital and HealthcCare

50+ Employees

May 2025

Beware!

May 2025

Beware!

Richard

Hospital and HealthcCare

50+ Employees

Pros thumbs-up

Implementation was challenging. We had to completely reorganize our office workflow and create most of the visit templates ourselves. However after that it is working ok.

Cons thumbs-up

Continuous issues are failing this software, from glitches to sudden operational halts due to unannounced "upgrades." Recent one-sided changes imposed by the provider necessitate a complete internet overhaul on our end. Transitioning to a new product has been hindered by uncooperative companies, disrupting office operations for weeks. The lack of assistance in rectifying self-inflicted problems is exasperating.

michael

Hospital and HealthcCare

50+ Employees

May 2025

Repeatedly Bill for services despite being paid

May 2025

Repeatedly Bill for services despite being paid

michael

Hospital and HealthcCare

50+ Employees

Pros thumbs-up

It functions, but nothing extraordinary. It can easily be replaced by less expensive alternatives with fewer interruptions due to their mistakes.

Cons thumbs-up

Billing department is completely disorganized. Despite setting up monthly payments, they intermittently suspend our services for alleged non-payment, triggering a tedious resolution process involving multiple calls and document submissions. This recurring issue has escalated, making us to seek an alternative vendor promptly.