Prime Suite

Prime Suite Pros & Cons

PROS

CONS

  • Helps to capture and manage clinical quality measure 
  • A steep learning curve for beginners  
  • Integrated solutions to promote care quality  
  • The reporting functionality is challenging, according to some Prime Suite reviews 
  • Provides access via mobile devices 
  • Customizable templates to enhance documentation  
  • Robust scheduling and billing system 

Prime Suite Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Frequently Asked Questions

How much does Prime Suite software cost?

The pricing for Prime Suite is customizable, and users can request a custom quote by clicking the pricing button.

Is Prime Suite software cloud-based?

Yes, Prime Suite software is cloud-based.

What are the primary features of Prime Suite software?

The main features of Prime Suite software include reporting, billing, scheduling, patient engagement and clinical documentation.

What level of support does Prime Suite software offer?

Prime Suite by Greenway Health offers support via FAQs, live chat, a knowledge base, phone, and on-site training.

Who are the typical users of Prime Suite software?

The Prime Suite software caters to small to large-sized practices. It is suitable for various specialties, including pediatrics, OB/GYN, orthopedics and more.

Prime Suite Reviews

Overall Rating

27 Reviews

Excellent
19%
Good
37%
Average
22%
Poor
7%
Terrible
15%
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Shanitra
Medical Practice
50+ Employees
December 2025
What an Awesome EMR Product!!
December 2025
What an Awesome EMR Product!!
Shanitra
Medical Practice
50+ Employees

Pros thumbs-up

It is quite easy to use, backed by phenomenal customer service and offers versatility in adapting to the evolving medical industry l andscape.

Cons thumbs-up

The product has very few problems. The only downside I've encountered is missing the Annual Engage Session.

Br andon
Mental Health Care
50+ Employees
November 2025
Gets the job done, but not sure for how much longer.
November 2025
Gets the job done, but not sure for how much longer.
Br andon
Mental Health Care
50+ Employees

Pros thumbs-up

It boasts a modern interface with user-friendly menus and modules. It facilitates creating aesthetically pleasing notes that can be as detailed as needed with customizable templates (although crafting them can be time-consuming, it pays off later). Generating various reports for data analysis is a breeze and the excellent customer support, along with the convenient chat feature, is a major plus.

Cons thumbs-up

While the software's functionality is commendable, configuring or editing components like schedules, templates and reports can be time-consuming. The absence of templates for new user creation is a significant drawback as it requires manual setup for each user.

Tania
Hospital and HealthcCare
50+ Employees
November 2025
EXCEPTIONAL CUSTOMER SERVICE
November 2025
EXCEPTIONAL CUSTOMER SERVICE
Tania
Hospital and HealthcCare
50+ Employees

Pros thumbs-up

The customer service is exceptional. Reporting is simplified and I also like the option to generate reports by CPT codes, patients, charges, etc.

Cons thumbs-up

Certain windows fail to exp and to full screen, causing frustration, especially with daily schedules restricted to 3/4 of the screen. The Financial Intelligence feature lacks user-friendly functionality.